30 September 2022 – During the heavy rains and floods from Tropical Storm Noru in the northeast and north of Thailand, dtac and NBTC have expressed their concern to the victims and have ensured that communication services remain available in order to contact relatives and receive updates on developing news.
dtac has also offered postpaid customers in affected areas an extension of their payment due dates by five days. Prepaid customers will receive an additional five days of availability from September 30 to October 4, 2022, and dtac will send an SMS directly to applicable customers’ mobile phones. Prepaid and postpaid customers in Angthong, Chaiyaphum, Loei, Ayutthaya, Prachinburi, Sukhothai, and Tak are eligible for these benefits and can contact the dtac call center 1678 for more information.
dtac has also organized teams to monitor service signals in the flooded areas in order to maintain cell sites. And closely monitor the situation 24 hours a day.
dtac is going a step further by collaborating with the NBTC to prepare for impact alleviation measures post-flood and is ready to support any government agencies requiring access to help flood victims.