The Growing Role of Connectivity for Hospitals in the COVID Era

In a difficult economic climate, Rajathanee Hospital enhanced its medical services with dtac business WorryFree solutions

21 August 2020 – Rajathanee Hospital, the largest private hospital in the province of Phra Nakhon Si Ayutthaya, is enhancing medical services with effective connectivity solutions. In the wake of the COVID-19 outbreak, patients have been negatively affected due to a difficult economic situation, prompting the hospital to seek greater efficiency. The hospital reported that the dtac business WorryFree package is proving to be an effective enabler for patients and medical staff to remained connected with one another, reduce costs and improve the quality of healthcare.

Surin Prasithirun, M.D., Chief Executive Officer of Rajathanee Hospital said,

“Despite easing lockdown measures, the hospital relies on communication technologies to maintain strict social distancing. And with people taking more precautions when going out, the hospital communicates with its patients through text messages and instant messaging to reduce face-to-face interactions. Patients are notified when the appointment date is close, and prescribed medicines are shipped to patients who don’t have to receive physical care at the hospital.”

Rajathanee Hospital also plans to implement a mobile queue management application to reduce waiting time for medical services and prescriptions as well as QR code payment to create a touchless experience.

Moreover, communication technologies enable smooth cooperation between medical staff, from sending text and picture messages to video conferencing for doctor-to-doctor consultations, resulting in a faster and more accurate diagnosis.

“Sometimes our doctors just take a picture of the symptom to seek medical advice from other medical specialists, so these specialists don’t need to actually travel to the hospital. This helps reduce treatment durations, which is preferable for patients,” said Dr. Prasithirun.

The hospital uses the connectivity services of dtac and is currently on a dtac business WorryFree package, an effective way to reduce costs without compromising on quality of service. The package has unlimited internet and no extra costs, no matter the usage, leading to more effective cost management. Interested businesses can find out more at

Rajathanee Hospital was founded in 1992 by a team of doctors from the Faculty of Medicine Siriraj Hospital, Mahidol University as they saw a lack of basic health service in the area where many factories and industrial estates are located. It is the first private hospital in the province and today are well-known for specialized medical centers, from orthopedic center, minimal invasive surgery center, oncology clinic, cardiology center, to accident and emergency center.


Aside from Rajathanee Hospital, which is located on the main Rojana and Asia road, the Rajathanee Hospital Group also manages Rajathanee Rojana, a smaller hospital sitting on the same road. In 2021, the group will open another hospital, Rajathanee Hospital 2, to support a growing medical demand in the area due to urban expansion. Between January and July, Rajathanee Hospital saw the average of 1,600 outpatients per day, of which over 1,000 are social security patients.


About dtac Business

dtac Business provides connectivity services and business solutions for small, medium and large enterprises. We never stop developing the most convenient, worry-free and best-value solutions. Based on the real-world pain points of Thai businesses, these range from simple mobility packages to advanced IoT, cloud, networking and messaging solutions, all of which can empower businesses to be more efficient, digital and connected.