scammers-en

20 September 2022 - Amidst the increasing call center and SMS scams, consumers are avoiding taking calls from unfamiliar numbers. However, have you ever wondered why we still receive SMS and calls from scammers non-stop, even though mobile operators, police and NBTC are taking serious actions with them? The dtac Anti-Scam Task Force reveals its strategy includes a Fraud Management system and the use of RPA (Robotic Automation Process) technology to track and identify call center scammers, leading to apprehension by law enforcement. Deep Dive in How We Catch Scammers dtac Anti-Scam Task Force compiles and analyzes multiple sets of data including complaints from our customers, data on call volumes, and network congestion which is then correlated to identify phones used for scamming. The task force is regularly reviewing its criteria to identify any missing links and improve its identification and suspension processes. When a phone used by a scammer is identified, all other numbers using the device are also suspended to minimize future threats. The task force is identifying proactive systems / controls to minimize the spam to its customers and involves a continuous process of improvement. Next, the details that have helped to suspend numbers can then be…

2 September 2022 – Total Access Communication PLC or dtac advises customers not to respond to social media messages posing as dtac Facebook page, dtac Line, or dtac Line Call Center accounts and claiming to offer significantly discounted subscription packages. Such offers are scams not originating from dtac official social media accounts. How to distinguish between dtac official social media accounts and fake ones: If you get a message via Messenger from someone claiming to be from a dtac Facebook account: dtac's official Facebook page has more than 4 million followers. In the chat box, behind the word dtac, there must be an icon of the correct symbol surrounded by a blue circle. dtac do not allow employees to use their personal Facebook account to contact any customer under any circumstances. If you get a message via Line from someone claiming to be from a dtac Line account: dtac official Line account will show a green or blue shield symbol denoting a verified official account. Beware of ones with a grey shield symbol, as those are not official accounts and can be easily faked. Fake Line accounts often initiate customer contact and ask for personal information. dtac's official LINE account…

May 24, 2022 – dtac is warning customers about scammers asking for their one-time pin (OTP) or identification information. Don’t share such information with anyone else. Sharing one’s personal information can cause serious financial loss. dtac does not have a policy to contact customers asking for their OTP. Nor does dtac send out links to update their personal information online. Tip 1: Don’t share personal information with anybody else. In addition to OTPs or other identification numbers, bank account or credit card numbers should not be shared. This information can allow scammers to impersonate the legitimate owner of the accounts. For instance, scammers can use this information to take over banking or social media accounts, complete online purchases or transfer money to themselves. Tip 2: Don’t follow links from unknown persons. Fraudulent links are often sent via social media or SMS and will direct users to install a phishing program or share personal information. Scammers can then launch other scams under the victim’s name or transfer the money in the victim’s bank account to themselves. Customers are recommended to contact dtac via its official channels only, which are the dtac call center 1678, dtac Facebook page, and Twitter account @dtac.…