How We Catch Call Center Scammers
20 September 2022 - Amidst the increasing call center and SMS scams, consumers are avoiding taking calls from unfamiliar numbers. However, have you ever wondered why we still receive SMS and calls from scammers non-stop, even though mobile operators, police and NBTC are taking serious actions with them? The dtac Anti-Scam Task Force reveals its strategy includes a Fraud Management system and the use of RPA (Robotic Automation Process) technology to track and identify call center scammers, leading to apprehension by law enforcement. Deep Dive in How We Catch Scammers dtac Anti-Scam Task Force compiles and analyzes multiple sets of data including complaints from our customers, data on call volumes, and network congestion which is then correlated to identify phones used for scamming. The task force is regularly reviewing its criteria to identify any missing links and improve its identification and suspension processes. When a phone used by a scammer is identified, all other numbers using the device are also suspended to minimize future threats. The task force is identifying proactive systems / controls to minimize the spam to its customers and involves a continuous process of improvement. Next, the details that have helped to suspend numbers can then be…