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quarterlyresults_en

Efficiency measures continue to help deliver a healthy EBITDA margin despite slow macroeconomic recovery

21 October 2022 – Total Access Communication PLC., or dtac, reported ongoing growth momentum in subscriber acquisition driven by improved customer experience due to focused network expansion. As a result of strategic focus on efficiency, the company continued to deliver a solid EBITDA margin in Q3 2022 amidst macroeconomic pressure driven by inflation. Sharad Mehrotra, dtac’s Chief Executive Officer, said, “During the third quarter of 2022, Thailand continued to witness slow macroeconomic recovery amidst various external challenges. The country is witnessing ongoing growth in tourists and migrants, however, higher inflation rates are resulting in increasing costs and reduced spending capability of consumers. The competition in the telecom sector continued to remain fierce in the third quarter. Despite such external challenges, dtac continues to remain focused on strategic priorities to deliver value for customers. Having achieved the ambition to expand 5G coverage to 77 provinces in 1H22, dtac focused on enhancing the experience for customers through continued rollout of 5G sites, adding ~0.6K new sites in Q322. Deployment on low-band continued with an additional 1.0K new sites, reaching approximately 18,800 on the 700 MHz. Net Promoted Score further improved from last quarter while network complaints continued to decline. dtac added 775,000…

dtac’s strategic focus on efficiency led to healthy EBITDA margin in the first half of 2022 despite an increasingly challenging environment

15 July 2022 – Total Access Communication PLC., or dtac, reported continued positive momentum in subscriber acquisition in the first half of 2022. With focused network expansion, customer experience continued to improve, contributing to growth amidst a slowly improving macroeconomic situation and intensifying competition. The company continued to deliver healthy EBITDA margin in 1H22 as a result of its strategic focus on efficiency. Sharad Mehrotra, dtac’s Chief Executive Officer, said, “The second quarter of 2022 brought slow improvement in the macroeconomic situation of Thailand, as further easing of international travel aided the return of tourists and migrants. However, challenges remain with the lingering effect from the pandemic and higher inflation impacting customers’ spending power. Competition among telecom operators continued to intensify in Q222. Despite these challenges, dtac remained focused on strategic priorities to continue delivering value for customers. We achieved 100% on our target in expanding 5G to all 77 provinces of Thailand, while continuing with low-band deployment, adding 4.6K sites in the first half of 2022. The number of 700 MHz base stations stood at 17,800 at the end of the second quarter. As a result of our efforts, we maintained a high Net Promoter Score while network complaints…

Structural efficiency initiatives leading to healthy EBITDA margin in the first quarter of 2022 for dtac while subscriber growth momentum continued despite a challenging environment

22 April 2022 – Total Access Communication PLC., or dtac, reported ongoing positive momentum in subscriber growth in the first three months of 2022 despite a slow macroeconomic recovery from COVID-19 and significantly aggressive competition. The company delivered on a healthy EBITDA margin in Q122 as a result of its structural efficiency initiatives while continuing focus on strategic ambitions for 2022. Sharad Mehrotra, dtac’s Chief Executive Officer, said, “Throughout the first quarter of 2022, the impact from the COVID-19 pandemic continued to linger in Thailand as a high number of Omicron cases were registered daily, resulting in a slow macroeconomic recovery while competition among operators escalated significantly. Despite the challenging environment, dtac continued to deliver on its strategic ambitions, which have translated into improved customer experience and engagement. By prioritizing customer experience, we have undertaken the ambition to expand 5G to 77 provinces by Q322, while also accelerating low-band deployment. As of Q122, 34 provinces were covered under dtac’s 5G 700 MHz network, with over 15,600 total base stations on the 700 MHz at the end of the quarter. As a result of our efforts, we continued to maintain a high Net Promoter Score, a steady decline of customer complaints,…

dtac records a resilient performance in 2021 led by accelerated network deployment, improved subscriber growth and structural efficiency initiatives

28 January 2022 – Total Access Communication PLC., or dtac, reported a fourth consecutive quarter of subscriber growth for 2021 despite tough macroeconomic conditions and aggressive competition. The company’s favorable operational and financial performance is the result of ongoing network experience improvements, structural efficiency initiatives and clearly differentiated value propositions in the digital space.   Sharad Mehrotra, dtac’s Chief Executive Officer, said, “In 2021, we achieved subscriber growth every quarter, resulting in 704,000 net adds. Our accelerated network rollout markedly improved the customer experience, reaching our year-end target of 93% population coverage with over 12,700 base stations on the 700 MHz spectrum band. This led to a 4.8-percentage-point improvement year over year in 4G usage along with ongoing improvement in average revenue per user for customers on 700 MHz compared to those who are not. Additionally, the network’s full year net promoter score improved by 23 points as network complaints continued to decline.” Mr. Mehrotra added that dtac’s position as a “customer-centric challenger” delivered additional value to customers with a portfolio of customized offerings and adjacent services, along with digital transformation in customer- and retailer-facing channels. As a result, users of dtac’s digital channels grew to 6.7 million at the…

Delivering accelerated low-band rollout along with healthy EBITDA margin amidst challenging business environment

25 October 2021 – In Q321, dtac delivered customer experience improvement through its low-band network expansion while driving the efficiency programs through network structural transformation and operational excellence for resilient operations delivering a healthy margin. Sharad Mehrotra, dtac’s Chief Executive Officer, said, “We are pleased to report sustained momentum in customer experience improvement following our accelerated network rollout. On the 700 MHz, we have over 11,800 base stations and on track to reach 93% population coverage on 4G by year-end. This not only resulted in a further increase in network Net Promoter Score from the previous quarter, but also more 4G usage and signs of ARPU improvement when compared between 700 MHz users and non-700 MHz users, proving that our network investment strategy is effective. The third quarter has been particularly challenging due to reduced economic activity following COVID-19 related restrictions. Despite this, we pursued our strategy as a customer-centric challenger and have worked to strengthen our portfolio of adjacent services to bring incremental value to our customers. As such, we look into customers’ pain points when offering our services: From high-impact OTT services offered via Direct-Operator-Billing, to different offerings on Jaidee, resulting in growing transactions. In addition, we enhanced…