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30 September 2022 - During the heavy rains and floods from Tropical Storm Noru in the northeast and north of Thailand, dtac and NBTC have expressed their concern to the victims and have ensured that communication services remain available in order to contact relatives and receive updates on developing news. dtac has also offered postpaid customers in affected areas an extension of their payment due dates by five days. Prepaid customers will receive an additional five days of availability from September 30 to October 4, 2022, and dtac will send an SMS directly to applicable customers’ mobile phones. Prepaid and postpaid customers in Angthong, Chaiyaphum, Loei, Ayutthaya, Prachinburi, Sukhothai, and Tak are eligible for these benefits and can contact the dtac call center 1678 for more information. dtac has also organized teams to monitor service signals in the flooded areas in order to maintain cell sites. And closely monitor the situation 24 hours a day. dtac is going a step further by collaborating with the NBTC to prepare for impact alleviation measures post-flood and is ready to support any government agencies requiring access to help flood victims.

September 28, 2022 – dtac expedites its network teams to provinces at risk of widespread flooding due to incoming storms to ensure uninterrupted telecommunications through our contingency operation plans. These operations involve the mobilization of mobile base stations, power generators, and fuel in areas that may lose power from the impact of flooding and storms. In addition, we have prepared 4x4 vehicles and paddle boats to ensure logistics operations to and from impacted base stations when required. dtac is also working closely with the Department of Meteorology and the Department of Disaster Prevention and Mitigation to send alerts via its network. So far, dtac has helped send over 2 million text messages warning of possible flooding in 14 high-risk provinces where there are possible threats to the public and their assets. The government agencies have forecasted the following provinces to be at high-risk: Ubon Ratchathani, Amnat Charoen, Yasothon, Sisaket, Mukdahan, Roi Et, Surin, Buriram, Maha Sarakham, Nakhon Ratchasima, Chaiyaphum, Khon Kaen, Prachinburi and Nakhon Nayok. Prathet Tankuranun, Chief Technology Officer at dtac, said, "dtac wishes to send our heartfelt concern to all of those currently affected by the storms and flooding. We have mobilized teams of network technicians to at-risk…

Sept 9, 2022 - dtac has set up emergency measures to deal with potential network disruptions caused by floods nationwide. Technicians are on the ground across the flood-prone areas to keep customers connected. Prathet Tankuranun, Chief Technology Officer at Total Access Communication Plc or dtac, said: “As severe weather and extreme rainfall are hitting many parts of Thailand, dtac has prepared a number of emergency measures to keep our customers connected. Our technicians are on the ground, closely monitoring base stations in the affected areas, such as Rayong, Pichit and Sa Kaeo Provinces. We’ve mobilized emergency power generators and at key facilities and have prepared against possible base station outages to keep connectivity working at all times.” The company is also keeping a close eye on the areas where there is a high risk of flooding. The flood-prone regions include Pichit, Nan, Tak, Uthai Thani, and Phitsanulok provinces in  northern Thailand, Rayong, Chanthaburi, Trat, and Prachinburi provinces in eastern Thailand, Nakhon Nayok, Phra Nakhon Is Ayutthaya, Siphon Buri, Kanchanaburi, Saraburi, Lopburi, Nakhon Pathom in central Thailand and Ranong, Nakhon Si Thammarat, Surat Thani, Phang Nga, Krabi and Phuket provinces in Southern Thailand. To keep our mobile base station working, dtac…

Extends due dates for postpaid subscribers and validity for prepaid subscribers   September 27, 2021 – dtac has expedited deployment of technicians to assist people affected by power blackouts caused by the Dian Moo storm. Mobile power generators have been brought to power network base stations and communities where electricity has been cut off, such as the Tha Tako and Takhli districts in Nakhon Sawan; Bamnet Narong and Chaturat districts in Chaiyaphum; in the Lam Sonthi district in Lopburi and in Petchabun. Currently, the provinces of Nakhon Sawan, Chaiyaphum, Lopburi, Ubon Ratchathani, Sukhothai, and Petchabun are among the most affected by inundations, with electricity and telephone lines cut-off in many districts. dtac has deployed emergency measures as follows: Deploy rapid response teams to ensure base stations remain in operation, using power generators if necessary. Deploy power generators to help charge mobile devices in communities whose power has been cut-off, to help maintain communication. Loan mobile phones for free to communities affected by the floods. Offer affected communities COVID-19 protection supplies such as facial masks and alcohol spray.   dtac wishes for the safety and wellbeing of everyone in the natural disaster areas, and aims to enable uninterrupted communications with emergency…