dtac Responsible Business

How Data Privacy is Coded into dtac’s corporate DNA

As of June 1, 2022, the long-awaited Personal Data Protection Act B.E. 2562 or PDPA has finally come into effect after a two-year delay. The Cabinet had postponed the PDPA’s enforcement twice when the outbreak of Covid-19 made it difficult for enterprises to make adequate preparations to comply with this new law. Despite its postponement, dtac began internal preparations in 2018 to comply with the PDPA given the importance it places on customers' privacy. dtac started its preparations by referring in part to the European Union’s General Data Protection Regulation (GDPR). Privacy as Fundamental Right Montri Stapornkul, an expert in personal-data management and dtac’s Data Privacy Officer (DPO), said dtac puts the principles of good governance and human rights at the heart of its business operations. Privacy, as a fundamental human right, has received a lot of attention from many countries because it underpins many other rights and freedoms. PDPA is rooted in the idea of “restoring a fundamental right” of Thais. This right has to do with privacy, which is protected under the Thai constitution. Privacy is a broad concept, covering bodily privacy, communication privacy, territorial privacy, and information privacy. The three core elements of PDPA are: Transparency: Enterprises…

dtac Welcomes PDPA enforcement on June 1, reaffirming its strong governance and human rights commitments for customers

May 30, 2022 - dtac is prepared and ready for the Personal Data Protection Act (PDPA) coming into force in Thailand on June 1, offering its services by taking proactive, investigative and corrective actions to protect data privacy. The move reaffirms its strong role in supporting its responsibility to respect human rights and strengthen good governance, while PDPA enforcement is a milestone for privacy protection in the nation in a manner aligned with global standards. dtac has adopted a personal data policy which describes in a consumer-friendly way the rationale and the manner in which dtac collects, stores and manages their personal data in compliance with the PDPA. The policy also details the opportunities that clients have to monitor and manage their personal data. From Human Rights to Privacy Policy Stephen James Helwig, Interim Chief Corporate Affairs Officer at Total Access Communications Plc or dtac, said “As running our business responsibly is our core strategy, two human rights issues that are directly related to dtac are the right to information and freedom of expression. dtac welcomes and is pleased to apply its policy, offering the optimal benefit for consumers, business and society as a whole. The enforcement of PDPA on…

‘dtac’ JOINS UP WITH ‘SANSIRI’ & ‘UNILEVER’AS THE 3 CHAMPIONS OF EQUALITY WITH UNDP THAILAND’S SUPPORT, REINFORCING THEIR 3 YEAR COMMITMENT

IN PARTNERSHIP TO LAUNCH NEW STANDARD OF ‘EQUALITY IN ALL DIMENSION-EMBRACING LGBTQ+ DIVERSITY’ IN ORGANISATIONS AND THAI SOCIETY For the first time! Three model organisations in equality led by “Sansiri” and partnering with global organisations “dtac” and “Unilever” under the third consecutive year of UNDP support. The partners announced their joint stand to support equality and diversity, and together to help leverage the new standard both organisational and societal. Laying down the long-term 3-year mission roadmap to leverage equality in every dimension of the Thai society, and to share knowledge and broaden innovative ideas to business partners in a pilot model campaign. dtac embraces diversity and inclusion in its core business principles with three initiatives: #Inclusivedtac, Good for All, Good Together, and Safe Internet. The #Inclusivedtac employee benefits and policies create a truly inclusive culture where employees can become their best selves. The 'Good for All, Good Together' business plan makes connectivity more accessible for persons with disabilities. And the 'Safe Internet' program empowers Thailand’s youth to make full use of the online world while protecting themselves from threats. 27 May 2022 - Not just in June of every year, and not just in Pride Month, or the…

dtac Announces Winners from its Young Safe Internet Leaders’ Cyber Camp Year 4, Encouraging Brilliant Ideas to Rein in Cyberthreats with Tech

13 May 2022 – From a competitive pool of 1,178 applicants, dtac selected 200 young people to participate in a three-week Young Safe Internet Leader Cyber Camp. Delivered via the Metaverse, the camp invited participants into a Cybersecurity Sandbox where they developed innovations for public good. Five of the best teams were declared winners for their brilliant and practical projects. These winners were: 1. Ailurus Team: Website That Prevents “Negative Digital Footprint” and Heals Users with Art This web application is designed for users to vent their frustrations without having to worry about leaving a negative digital footprint. On the application, a user can type whatever they want, and his/her message is viewable to no one. Moreover, the application turns users’ pained words into artistic pictures to transform their heavy feelings into something positive. Designed to minimize the impact of cyberbullying, the app also has the option to browse inspirational quotes, sports, and books that share laughs and useful tips. 2. Don’t Leave the Door Open Team: Innovation for Greater Awareness of Popular Platforms’ Terms and Conditions & Prevention of Personal-Data Leak As many as 92 per cent of people do not read multi-page terms and conditions, instructions, and manuals…

When international tourism stopped, this retired Batik pioneer from Phuket went online to save local handicrafts

Phuket has now dropped all COVID-19 testing for international travelers and is fully open for tourism Starting May 1, Thailand has lifted all COVID-19 testing and is reopened for fully vaccinated international tourists. A perennially popular destination such as Phuket is expected to see new waves of international travelers flying in, which will no doubt bring a much-needed economic boost to the so-called “Pearl of Andaman”. The island-province’s moniker isn’t just a reference to its picturesque location in the Andaman Sea, but also to its beautiful natural landscapes. With its powdery beaches and turquoise waters, Phuket sits comfortably among the world’s top destinations. Aside from its magnificent nature, Phuket is also culturally rich, with diverse influences from ethnic tribes, navigators, and foreign merchants who came to the Phuket during the Ayutthaya period. Simply put, Phuket is a melting pot – and batik is one if its many treasures. Origin of Phuket Batik Patcharee “Piew” Sangjan, 62, is a pensioner. But even before she retired from the Office of the Non-Formal and Informal Education as a senior-professional-level supervisor, she pioneered the art of batik-making in Phuket. Born in Nakhon Si Thammarat, she has had a passion for painting since she…

With attractive salaries and growth opportunities for staff who are blind, dtac mobile call centre shows that inclusive employment in Thailand’s private sector is possible and important

29 April 2022 - On this Labor Day 2022, dtac celebrates labor rights with this uplifting story of our visually impaired customer service agents. The story highlights our efforts to promote our employee wellbeing and to foster the culture of human rights, diversity and inclusion, and equal opportunity across the organization. Many people have a prejudice that people who are blind are less effective as employees. This bias leads employers to not hire blind and visually impaired people, or not compensate them at the same level as sighted employees. But, with reading assistance programs and other accessibility tools, people who are blind can operate computers, and work in much the same way as sighted people. "Customers never even know that we can't see," said Soipet Jitplueang, a dtac call center employee. She is one of 15 blind employees at dtac, and one of five who have been with the company since it opened employment opportunities for candidates who are blind and partially sighted in 2015. There are approximately two million people with disabilities living in Thailand, of whom 8.92% are blind or partially sighted. Few have the same educational, employment and economic opportunities as those without disabilities. https://dep.go.th/images/uploads/files/Situation_dep64.pdf After graduating…

Chiang Rai senior entrepreneur goes digital to save her hilltribe clothing business and improve the rights of stateless people

In June 2018, the world fixated on Thailand’s mission to rescue the 12 Wild Boars footballers and their coach who went missing inside Tham Luang cave in Mae Sai district, Chiang Rai. The cave became heavily flooded soon after the Wild Boars soccer team ventured in. They were trapped in the darkness, but were eventually safely rescued from the cave 18 days later, bringing an end to the operation dubbed “Thailand’s Miracle Cave Rescue”. But the rescue mission also shed light on a human rights issue, as three of the Wild Boars footballers and their 25-year-old coach were stateless ethnic minorities. Complex Challenges in Mae Sai Mae Sai district is located next to the Thai-Myanmar border. Before the pandemic and the 2021 Myanmar coup, it was a major border crossing, frequented by both Thai and Burmese merchants. The area is also home to stateless ethnic minorities who often face exposure to poverty, drugs, and human trafficking. “About 15 years ago, Mae Sae was a thriving border town with a high volume of investment and trade. But over time, we started witnessing problems like prostitution and illegal entries. Many men came to Mae Sai to earn a living as laborers while…

As Part of its Zero-Landfill Target, dtac Invites Customers from any Operator to Safely Recycle Their Disused Electronics for a Chance to Win One of 1,197 Exciting Prizes

25 April 2022 – dtac Think Hai D launches its #ThinkHaiDMeeTaeDai campaign, inviting customers from any network operator to get a chance to win prizes when they properly dispose of their disused mobile phones and electronics through our zero-landfill recycling channels. This campaign is a part of dtac’s aim to reduce hazardous municipal waste, of which 65% or 435,187 tons are e-waste, and only 13% is currently recycled properly. In 2021, total sales of smartphones in Thailand reached 20.9 million units, a 21% rise from the previous year, not including an additional two million tablets and over 3.46 million smart wearables and earphones. The surge in sales for these electronics can be attributed to the boom in online learning and work-from-home during the COVID-19 pandemic. While an important economic development in the short term, the flip side of this surge is the environmental impact. At the end of their lives, these electronics are often discarded along with ordinary trash, leaking hazardous materials which could impact the health of many communities in the long term. Mr. Sharad Mehrotra, Chief Executive Officer of Total Access Communication PLC or dtac, said, “As a telecom service provider, dtac is committed to alleviating the environmental and climate impact that results…

This Earth Day, Stay Connected While Enjoying a Low-Carbon Walk ‘N Ride Tour of Chanthaburi

20 April 2022 – It’s a hard truth, but nearly everything we do emits some volume of carbon dioxide into the atmosphere which in turn contributes to climate change and global warming. For example, when we drive our car, we are responsible for approximately 2.3 kilograms of CO2 for every liter of petrol our car consumes. Powered by electricity, the digital realm is no different. As we surf the internet, our connectivity indirectly leads to power consumption and carbon emissions through our mobile networks. Even a quick minute-long call translates to 57 grams of CO2 emissions. dtac is working towards reducing our carbon footprint by 50% by 2030. This is a formidable goal, given that our mobile network is responsible for majority of the company’s net energy consumption, along with energy consumed by data and network centers. To cut our carbon emissions efficiently, we are leveraging a cross-functional approach utilizing data analytics, finance and deep telecom engineering to identify energy efficiency opportunities at cell sites. Consumption on such cell sites is directly optimized through a range of initiatives involving technical rectifications or even modernization of facilities, while working with different stakeholders (e.g. landlords, enterprises, authorities). in the process. We are also upgrading our base…

dtac Young Safe Internet Leaders Cyber Camp Season 4 Opens for Applications; High-school Students invited to join the Metaverse Camp to Tackle Cyber crimes

April 5, 2022 – dtac teams up with Telenor Group, Cisco and the Electronic Transaction Development Agency (ETDA) to promote cybercrime awareness among youth and incubate cyber-security innovation projects in a 1-month cyber camp. The Young Safe Internet Leaders Cyber Camp Season 4 (YSLC #4) will offer youth an opportunity to learn about cybersecurity and how to stay safe and vigilant in the digital world, and experiment in a fun metaverse cyber-security sandbox. This year, dtac is partnering with worldwide leader in technology, Cisco, to leverage Cisco’s Networking Academy program and expertise for YSLC Season 4. Cybercrime is a growing global threat and could potentially cause as much as USD 10.5 trillion in damages by 2025, according to the International Criminal Police Organization (Interpol). Young people from over 150 countries around the world have called for global leaders to address cyber risks which are impacting youth globally. In 2021, the World Economic Forum annual meeting in Davos, Switzerland included cybersecurity action in its latest Youth Recovery Plan. A dynamic meeting of minds, held in the metaverse This year’s camp aims to enable an immersive learning experience, it will take place in the metaverse! All participants will create their own virtual…

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