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dtac Responsible Business

Shaping Online Culture Through Gen Z’s Lens

22 September 2021 - “Generation gap” has long existed in society. However, in the face of increasingly-popular digital technologies, social media have not only changed people’s ideas and behaviors, but they have also created “new space” for people to express themselves. In such situation, online space has often spawned conflicts and deception. Clashing there are two groups of netizens. The first, Digital Migrant, refers to people who were born in the Analogue Age. But they have now migrated to the Digital Age. In this group are baby boomers, Gen X and Gen Y. The second, Digital Native, was born in the Internet Age. They can thus use digital technologies so smoothly. Recognizing that online community would become more pleasant if its members used digital space constructively and safely, dtac has invited youngsters to #changetheworldduringschoolbreak with dtac Young Safe Internet Leaders’ Camp (YSLC) under the theme of “Constructive Online Culture”. Digital natives are welcome to jump in and show what they want to see in the online community via their projects. dtac  features 10 interesting projects from the camp. 1.Jordan Team Its web application is designed to detect fake news in Thailand. Leveraging Machine Learning technology, it has practiced with more…

This 40-year-old runs a debt-free agricultural farm and pays herself bonuses every quarter

In 2020, it was estimated that each farmer household had a debt of about 225,000 baht in average. The Office of Agricultural Economics also forecasted that the COVID-19 crisis will lead to an increase of debts of each farmer household by 16 percent this year. dtacblog spoke to Tewarak “Fonghwin” Nimcharoen, a 40-year-old farmer who joined dtac Net for Living and learned to use connectivity to grow more resilient income streams for herself. Not only she is now totally debt-free, but she can also pay herself quarterly and biannual bonuses. She also makes sure to share her knowledge with her fellow farmers. The Ban Nee Mee Rak Happy Farm is located in Chachoengsao’s Bang Khla district, to the east of Bangkok. Secret Recipe “I used to be an office worker, working as a manager at a petrol station. But at the age of 25, my father fell ill. So I had to give up my job and came back to my hometown,” Ms. Tewarak said. “I had to take over the farm that my father owned and started with almost zero knowledge.” During the first five years, her father acted as a coach, passing whatever knowledge he had to his…

Meet the people behind dtac’s support for the vaccination rollout

The COVID-19 outbreak in Thailand is again at its peak, with the number of daily new infections regularly breaking new records. The major challenge for Thailand is thus to achieve herd immunity with a mass vaccination campaign. The Bang Sue Grand Station is the biggest vaccination center in Thailand. Operating under the Medical Services Department’s supervision, the vaccination center opened on May 24, 2021, for trials and began welcoming the public on June 7. The Central Vaccination Center has so far administered about 1 million doses of COVID-19 vaccines. dtac joined hands with other mobile operators, AIS, True and NT, in supporting the government’s mass vaccination campaign at the Bang Sue Grand Central Station, by supporting vaccination registrations and welcoming customers on-site, as per the process laid out by the health authorities. dtac opened its first round of registration to customers on May 27 on www.dtac.co.th and the dtac app. The platforms were well received, with users describing them as stable and friendly. To understand what happened next, dtacblog spoke with Sureerat Suwathawornsakul, who leads of dtac’s vaccination project. She shared the challenges the team encountered and the inspiration behind this mission to support Thailand’s fight against COVID-19. Supporting Thailand’s…

dtac partners with EEF to connect 2,000 disadvantaged schoolchildren

Aug 11, 2021 - Today, dtac announced it is providing SIMs with unlimited internet connectivity to 2,000 children in Bangkok under the supervision of Thailand’s Equitable Education Fund (EEF). This will allow these schoolchildren to continue studying despite the Covid-19 lockdown. Dr. Kraiyos Patrawart, Deputy Managing Director of the Equitable Education Fund (EEF), said, “The COVID-19 pandemic has impacted both public health and the economy. Many families found themselves with more dependents and many adults have become jobless. EEF found that the average household income of children under EEF supervision dropped by 11 percent in the academic year 2019-2020, down to 1,021 baht per month or only 34 baht a day. The fresh wave of Covid-19 has led to an increase of 10 percent in acute poverty.” Mr. Sharad Mehrotra, Chief Executive Officer at Total Access Communications Plc or dtac, said, “With Thailand now under another lockdown and all schools closed, we must find ways for children to study remotely. Unfortunately, online learning can be a struggle for children who cannot afford a fast and reliable connection. Thus, dtac has several initiatives to support uninterrupted connectivity for students. And the 2,000 SIMs dtac distributed to disadvantaged schoolchildren are one more…

dtac and BBtec’s joint goal to lift health and safety standards

The COVID-19 outbreak has put unprecedented pressure on global supply chains while also increasing the need for mobile connectivity. For dtac, the challenge is thus to guarantee the health and safety of its network operations teams while accelerating its network rollout. At the end of Q2’21, approximately 9,100 nodes of 700 MHz were installed, and dtac will continue to expand 5G capability to more sites in high-traffic areas. An operation of this size requires vendors and partners, which all need to agree to dtac’s strict safety measures and human rights standards for all workers in its supply chain. One of them is BB Technology Company Limited (BBtec), an integrated telecom operator in the Benchachinda Group, who has been providing cell site installation and maintenance services for dtac for more than ten years. The firm’s services include consulting, survey, design, system analysis and development, base-station construction, installations of fiber optic, exchange network infrastructure, system installations, supervision and network-system maintenance. “Signal tower construction and network-systems installations are complicated. Think of it as building a house, with several contractors for the foundation, roof, electrical systems, water system, and so on. If just one of these contractors isn’t up to standard, the whole project…

Why mobile operators are critical to Thailand’s fight against COVID-19

The mobile industry has been critical to controlling the COVID-19 outbreak in Thailand. Internet service providers provided uninterrupted services amid the surge in data usage. But dtac did more than ensuring society could continue to operate productively and safely. From tripling its data capacity to equipping field hospitals with connectivity solutions, dtac supported the fight against COVID-19 on multiple fronts.dtacblog spoke to Lertratana Ratananukul, the head of government relations at dtac, to better understand how mobile operators have been supporting the nation’s efforts to contain COVID-19. A CRITICAL SERVICE “In a lockdown situation, mobile usage becomes a survival tool. This is why our network operations teams were given special permission to cross regional borders and work at night during the lockdown,” said Mr. Lertratana. “Shortly after, dtac reopened its shops, which are deemed an essential service for Thai society’s ability to continue functioning with social distancing.”As the first wave of COVID-19 hit the kingdom, in April 2020, mobile operators were also faced with adapting their network to an unprecedented human migration from cities to rural and residential areas. To keep up with new traffic hotspots, dtac’s network teams rolled out thousands of massive MIMO sites, tripling the data capacity for…

Meet the LGBTQ ally and diversity champion helming dtac’s human resources

During Pride Month, dtac made history as a large enterprise in the SET50 extending its spousal benefits to same-sex couples. dtac also categorized gender reassignment surgery as medical leave and now offers parental leave for parents who adopt infants. The new policies reflect dtac’s responsible business foundation that brings together compliance, data privacy, supply chain sustainability, digital upskilling, climate change, human rights and the health and safety of our workers. dtacblog spoke to Nardrerdee Arj-harnwongse, Chief People Officer of dtac, to understand what motivated her to the launch these new policies. Bringing Your Whole Self to Work “Diversity and inclusion have always been at the core of dtac’s culture,” she said. “A few years ago, a same-sex couple asked if they were entitled to dtac’s wedding leave and allowance—and we said yes! But there was no specific mention of same-sex couples in our policies. We’ve now corrected that to send a strong message to our LGBTQ employees. We see you, we value you, and we want you to feel at home here.” As dtac’s Chief People Officer, Ms. Nardrerdee must keep thousands of positions staffed with happy, productive employees. Overall, dtac’s male-female divide leans towards the latter (68 percent) and the…

dtac announces equal benefits for LGBTQ employees

dtac has announced a set of policies to foster inclusion of its lesbian, gay, bisexual, transgender and queer (LGBTQ) employees. The policies reaffirm that dtac has zero tolerance for discrimination based on gender and sexual orientation, while also offering new benefits for LGBTQ employees. The benefits dtac offers to legally wed couples will now be offered to same-sex couples in committed relationships. In addition, dtac now offers parental leave for adoptions and medical leave for gender reassignment surgery. dtac expects the policies to foster diversity and inclusion, which will in turn increase productivity and improve services. Nardrerdee Arj-harnwongse, Chief People Office of Total Access Communication PLC, or dtac, said, “dtac is passionately committed to the equal treatment of all our customers and employees. We have zero tolerance for discrimination based on gender, sexual orientation, age, ethnicity, or religion. This has long been part of our code of conduct. Our new policy for LGBTQ employees reaffirms our existing position on diversity. But it also extends our benefits to be fairer and more inclusive in every aspect of our employees’ lives, from marriage to health and parenting. The net result of fairer policies for LGBTQ is to drive our diversity and inclusion…

dtac says the time for strong data privacy in Thailand is now

The year 2020 triggered a seismic shift in our relationship with the online world. With COVID-19, more people are working from home and connecting online with loved ones they can no longer meet in person. But just as reliance on connectivity grows, so do concerns about data privacy. “As more businesses and people moved into the digital world, we’ve seen a change in how they viewed the online environment,” said Marcus Adaktusson, Chief Corporate Affairs Officer at dtac. “They are increasingly concerned about their privacy.” In Cisco’s 2020 Consumer Privacy Survey, 60 percent of respondents expressed concerns about their data being protected in the tools they are using while remote working or learning. The top three concerns were that the data will be used for unrelated purposes, that the data will be shared too broadly with third parties, and that the data will not be deleted or anonymized. Furthermore, 29 percent of those surveyed said they would switch brands due to data practices. This growing demographic of ‘privacy actives’ signals a shift in consumer attitudes globally about how their data is used and what control they have over their privacy. “Privacy issues are a growing concern for customers. But it’s often…

Why tackling climate change matters to dtac and Telenor

The planet is facing severe environmental deterioration caused by resource exploitation, leading to a decline in biodiversity. Shoreline cities like Bangkok are sinking faster than expected due to the rapid rise of sea levels. Agriculture is being disrupted by flooding and drought brought by extreme weather patterns, posing challenges to food security. “Climate change is not a linear problem, it’s an exponential problem,” Kristian Hall, Climate and Environment Director at Telenor, told dtacblog, referring to tipping points such as the melting of arctic permafrost, resulting in additional emissions of the potent greenhouse gas methane. Telenor is a major shareholder of dtac and provides the company with expertise in many areas, including climate change. Adhering to the Paris Agreement In 2015, representatives from 196 states gathered in Paris to adopt the legally binding international treaty on climate change, the Paris Agreement. Its goal is to limit the rise of global temperatures to below 2 degrees Celsius – preferably to 1.5 degrees – compared to pre-industrialization levels. “To achieve this long-term cap on temperature levels, each country is required to issue plans on how to reduce its greenhouse gas (GHG) emissions. Nordic countries are setting stricter and more ambitious climate targets, aimed…