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dtac Responsible Business

dtac says the time for strong data privacy in Thailand is now

The year 2020 triggered a seismic shift in our relationship with the online world. With COVID-19, more people are working from home and connecting online with loved ones they can no longer meet in person. But just as reliance on connectivity grows, so do concerns about data privacy. “As more businesses and people moved into the digital world, we’ve seen a change in how they viewed the online environment,” said Marcus Adaktusson, Chief Corporate Affairs Officer at dtac. “They are increasingly concerned about their privacy.” In Cisco’s 2020 Consumer Privacy Survey, 60 percent of respondents expressed concerns about their data being protected in the tools they are using while remote working or learning. The top three concerns were that the data will be used for unrelated purposes, that the data will be shared too broadly with third parties, and that the data will not be deleted or anonymized. Furthermore, 29 percent of those surveyed said they would switch brands due to data practices. This growing demographic of ‘privacy actives’ signals a shift in consumer attitudes globally about how their data is used and what control they have over their privacy. “Privacy issues are a growing concern for customers. But it’s often…

Why tackling climate change matters to dtac and Telenor

The planet is facing severe environmental deterioration caused by resource exploitation, leading to a decline in biodiversity. Shoreline cities like Bangkok are sinking faster than expected due to the rapid rise of sea levels. Agriculture is being disrupted by flooding and drought brought by extreme weather patterns, posing challenges to food security. “Climate change is not a linear problem, it’s an exponential problem,” Kristian Hall, Climate and Environment Director at Telenor, told dtacblog, referring to tipping points such as the melting of arctic permafrost, resulting in additional emissions of the potent greenhouse gas methane. Telenor is a major shareholder of dtac and provides the company with expertise in many areas, including climate change. Adhering to the Paris Agreement In 2015, representatives from 196 states gathered in Paris to adopt the legally binding international treaty on climate change, the Paris Agreement. Its goal is to limit the rise of global temperatures to below 2 degrees Celsius – preferably to 1.5 degrees – compared to pre-industrialization levels. “To achieve this long-term cap on temperature levels, each country is required to issue plans on how to reduce its greenhouse gas (GHG) emissions. Nordic countries are setting stricter and more ambitious climate targets, aimed…

How businesses can continue operations despite Covid-19

The COVID-19 crisis exposed major vulnerabilities in global operations and supply chains. But dtac was able to quickly localize production and implement a wide-reaching work from home policy. Tipayarat Kaewsringam, chief sales officer at dtac, spoke at the dtac Responsible Business Virtual Forum 2021, to explain how dtac achieved such resilience in its supply chain. “Digital connectivity is critical to continuing social and economic activity under lockdown restrictions and work-from-home policies. Thus dtac must provide uninterrupted services, but also ensure the safety of its employees and those who operate on behalf of the company,” she said. Resilient Operations Today, around 95 percent of dtac office employees and call center agents are able to work from home. Working from home allows them to operate during lockdowns but also reduces the risk of infections which could cause teams to be quarantined. “Even in shops, which must continue to operate as mobile operators are considered an essential service, teams are split in half and work alternate weeks. If one team is exposed and must quarantine, the other team can continue to operate,” said Ms. Tipayarat. Moreover, the Network Operation Center, located at the dtac Headquarters, is ready to relocate at alternate sites. In…

dtac demonstrates full readiness at the Central Vaccination Center in Bang Sue Central Station

Over 100,000 dtac Reward Special Privileges to Be Offered 7 June 2021 – dtac demonstrated its full readiness at the Central Vaccination Center in Bang Sue Central Station for all customers receiving the COVID-19 inoculation. Ice cream, sweets, and drinks are part of the special privileges for dtac customers turning up for their vaccine appointment at the Central Vaccination Center in Bang Sue Central Station from 7 June through 31 August 2021. dtac customers are reminded to take their authenticated vaccination appointment QR codes along with ID cards for the registration at the Central Vaccination Center. dtac customers are also advised to enter via Gate 3 of the Bang Sue Station from Kamphaengpet Road where a free shuttle bus service will take them from the parking lot to the service point where dtac personnel are standing by. Special privileges from dtac Rewards offered to all dtac customers getting inoculated at the Central Vaccination Center in Bang Sue Central Station include free ice cream sundaes from Dairy Queen, free pies from McDonald's, free donuts from Dunkin Donuts, and free drinks from Au Bon Pain. Altogether over 100,000 items will be offered to dtac customers throughout the three-month vaccine roll-out. dtac customers…

dtac on track to halve greenhouse gas emissions

According to an IPBES report released in October 2020, “Future pandemics will emerge more often, spread more rapidly, do more damage to the world economy and kill more people than COVID-19 unless there is a transformative change in the global approach to dealing with infectious diseases. The same human activities that drive climate change and biodiversity loss also drive pandemic risk through their impact on our environment.” The telecom industry has a significant role to play in mitigating climate change. It consumes around four percent of global energy as per a report from GSMA, the global association for mobile operators. And the need for mobile connectivity keeps growing. In Thailand, according to the Renewable Energy for Mobile Towers report by GSMA, the number of mobile network sites is growing by 7 percent on average annually. This is fueled by the emergence of 5G and the explosive growth of data usage.   A Wake-up Call “The Covid-19 outbreak has caused a rapid growth in connectivity as data usage surged 23 percent in the first quarter of 2020, reaching 20 gigabytes per person and month on average. The figures show the fast pace of digitalization in the second largest economy of Southeast…

Business resilience in post-pandemic lies within climate change, supply chain and data privacy, says dtac

dtac unveils three megatrends for businesses in the post-pandemic economy and its strategy under responsible business to tackle the new normal dtac has committed to cutting its greenhouse gas emissions in half by 2030   May 27, 2021 – dtac unveiled three megatrends in the post-pandemic economy – a critical need for scale and efficiency, the threat of a widening digital divide, and the growing impact of climate change on supply chain sustainability. In response, the company announced its strategy to rethink business resilience and commit to responsible business practices. Sharad Mehrotra, chief executive officer of Total Access Communication Plc or dtac, said in the dtac Responsible Business virtual forum 2021 that, “The COVID-19 outbreak has proven how truly inspiring human resilience is, as we saw in the significant growth in the adoption of digital channels. But Thailand is now faced with the formidable challenge of rethinking business resilience for the post-pandemic economy. Businesses must be faster to change, less easily disrupted, and built on sustainable models that benefit all their stakeholders.” MEGATRENDS AFFECTING BUSINESS RESILIENCE Mr. Mehrotra shared three megatrends that the business sector must adapt to for greater resilience. 1st Megatrend: A critical need for scale and efficiency. The pandemic has accelerated…

Co-Creation, the Next Frontier in Digital Transformation

17 May 2021 - The COVID-19 crisis has not only highlighted the critical role of information and communication technologies (ICT) for resilient societies but has also brought to the fore the digital inequalities between and within countries. At the same time, the COVID-19 pandemic has emphasized the urgency of accelerating digital transformation and advancing the goals and targets of the Connect 2030 Agenda to leave no one behind. On the occasion of World Telecommunication and Information Society Day (WTISD), Dr. Reduan Hasan Khan, Head of B2B Products & Solutions at dtac, talks about the private sector's role in accelerating digital transformation. The Bangladesh-born engineer and Telenor veteran joined dtac in 2020 and now leads its Innovation Hub focusing on emerging technologies like Internet of Things (IoT), Cloud and 5G. It Starts at Home “We’ve seen that the pandemic has accelerated digital transformation for all businesses, even smaller ones – much of it due to work from home. On the one hand, they had to manage the digitalization of their workforce. On the other hand, they had to transform their customer-facing sales and support processes in a more digital-centric way. These same sets of challenges were also faced by dtac as…

Telenor Connexion and dtac bring IoT-powered resilience to Thai businesses

As Thailand continues to digitize, the Internet of Things (IoT) market, which is a key enabler to this transformation, is slated to grow to US $2.19 billion by 2030 from US $120 million in 2018[1]. This staggering growth, coupled with even stronger data connectivity driven by 5G deployment, will be crucial not only to recovery, but also economic transformation. Against this backdrop, major IoT providers such as Telenor Group’s Telenor Connexion are in leadership positions to drive the innovation required to maintain and extend Thailand’s already high levels of IoT implementation. Telenor Connexion and Telenor’s businesses in the Nordics recently consolidated its global portfolio of brands under a single brand, Telenor IoT.  Telenor Connexion is a major partner to dtac and has been invaluable in dtac’s development of 5G and IoT use cases.  To better understand how machine-to-machine communications can boost Thailand’s digital transformation, dtacblog spoke to Seth Ryding, Chief Sales Officer Global Sales for Telenor Connexion. Q: How has the pandemic impacted the need for IoT solutions? A: The past 12 months have accelerated demand for IoT solutions. Things that could be done in person, such as meter readings, can no longer be carried out in the same way…

dtac Think Hai d: The movement to make mobile phones sustainable

Amidst the rising numbers of handset sales each year, mobile phone makers and retailers are adopting sustainability principles in their value chains. dtac as a key player of value chain of mobile telecommunication industry, is taking a serious action against e-waste disposal through Think Hai d, the initiative encouraging responsible disposal of e-waste. Thailand is considered a country with high mobile internet penetration rates. There are 93.7 million phone numbers, accounting for 133% of its total population. Handset sales stand at 14.1 million annually – with around 100,000 for first time users and the rest for replacement. Replacements alone represent 20 percent of Thailand’s total population on a yearly basis. Peerapol Chatanantavej, Head of Device Portfolio & Device Expert at Total Access Communications Plc or dtac, said, “The boom in sales of handsets over the past decade was mainly caused by the evolution of technology and the tendency of consumers to want a device with more applications. The role of mobile phones is becoming more critical to people’s daily lives.” As the role and features of handset evolve over time, its use reached beyond an IT device for connectivity and became a measurement of social status, driven by factors like…

dtac partners with ASEFA to develop IoT solutions for smart energy management

9 November 2020 – dtac has partnered with ASEFA, a leading manufacturer and distributor of main distribution switch boards, to develop Smart Monitoring and Service Care Solution for Main Distribution Boards (MDB), pioneering the future of smart cities. Mr. Rajiv Bawa, Chief Business Officer, Total Access Communication PCL or dtac, said, “The power system is the backbone of a business in the digital era. Power system security is not limited to demand and supply, but also its management. It is a vital link in the business supply chain. dtac Business offers a multitude of IoT solutions for efficient corporate resources management, to support smart management in all dimensions of any business and to lower operating costs.” Power System Security – The Heart of Digital Transformation dtac – via dtac Business – has partnered with ASEFA PCL, a distributor of power distribution, supply and electrical switchboards, to jointly develop Smart Monitoring and Service Care for Main Distribution Boards. The cooperation between ASEFA and dtac makes power monitoring more accessible, ensuring uninterrupted power for its users. The newly developed solution with dtac features real-time monitoring with simple-to-understand readouts to monitor temperature and humidity. Moreover, the solution can also forecast power demand, display…