dtac blog

22 March 2020 – Total Access Communications Plc or dtac today announced that it will shut down certain dtac Halls, customer service centers located in shopping malls across Bangkok, from March 22 to April 12, following the order issued by the Bangkok Metropolitan Administration (BMA).

A list of the impacted shops can be found on dtac website CLICK Customers will still be able to do automated payment transactions at the shops.

Referring to the BMA’s temporary closure for certain types of establishments (n.2), the BMA ordered the 22-day shutdown of shopping malls and venues of mass gathering in Bangkok as part of the efforts to reduce the spread of the COVID-19 outbreak.

As always, dtac customers will be able to connect with dtac services through all online channels:

  • The dtac app is available 24/7 for balance checks, price plan changes and add-on internet packages. You can download it via both Google Play Store and Apple Store.
  • All purchases (e.g. mobile devices and sim) with free delivery can be made via dtac online store : https://www.dtac.co.th/device/
  • dtac call center will be on standby 24/7 via the following channels:
    • dial 1678 for interactive voice recording (IVR, 3 Baht for each call, exclusive of VAT)
    • dial *1806 (free for Platinum Blue member)
    • Send SMS to 16789  (1 Baht per request exclusive of VAT)
    • Contact the LINE official account @dtaccallcenter
    • Visit the dtac online community at community.dtac.co.th or via social media channels on Facebook, Twitter and Pantip

The dtac call center has four operation center situated across the country for redundancy, ensuring uninterrupted services. They are located at Chamchuri Square building, Rangsit, Srinakarin and Chiangmai.

Ms. Tipayarat Kaewsringarm, Chief Sales Officer, Total Access Communications Plc. or dtac said, “dtac pledges to never stop servicing customers in order to keep them connected even during this unprecedented outbreak. dtac will continue to support t efforts to mitigate the spread of the COVID-19 virus. We are already seeing a significant increase in use of digital channels and will continue to strengthen our service capacity to serve higher service demands.”

 

 

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