dtac reopens select shops to provide critical services

April 3, 2020 – The Permanent Secretary of the Interior Ministry has issued a memo to all provincial governors asking that they allow mobile operators to open shops in shopping malls, due to the critical nature of their services. Today, as per the exemption order given by certain provincial governors, dtac is reopening 80 shops at key locations. See the list at https://www.dtac.co.th/help/store-locations.html. In addition, the shops have upgraded their safety measures for customers and employees. Customers should also note that these shops will close at 6pm and all day on Saturdays and Sundays.

Ms. Tipayarat Kaewsringarm, Chief Sales Officer, Total Access Communications Plc. or dtac said: “The Interior Ministry’s decision confirms what we already knew. Just like healthcare services, banks and supermarkets, mobile connectivity is absolutely critical to Thailand’s ability to function. Every month, 1.4 million people visit dtac’s shops. Some of them lack the know-how to use digital channels, particularly if they are older, and it is our duty to fully support them.”

As always, dtac customers will be able to connect with dtac services through all online channels such as dtac app, which is available 24/7 for balance checks, price plan changes and add-on internet packages. The purchase of mobile devices can be made via the dtac online store https://www.dtac.co.th/device/ and the dtac call center will be on standby 24/7.

The shops have been reopened with heightened safety measures to protect customers and employees alike:

  • dtac has distributed 110,118 masks and 1,086 bottles of hand sanitizer to its employees since the start of the COVID-19 outbreak. Masks are mandatory for all salespersons.
  • The number of customers and employees in each shop will be strictly limited to maintain social distancing.
  • Additional protection such as acrylic partitions and hats with visors will be in effect depending on availability.
  • Reduced locations and opening hours to avoid instances where social distancing may be compromised:

“With these measures in place, dtac can continue to provide essential mobile connectivity to all, ensuring that Thais can continue to work, stay informed, and connect with others remotely, and therefore safely,” Tipayarat concluded.