April 11, 2019 – dtac has set up special teams to look after its mobile network during the Songkran Festival nationwide. dtac is confident in its ability to handle the massive data usage, which is expected to be twice higher than in the normal period, particularly at key tourist attractions, main routes, and public transportation hubs.
Mr. Prathet Tankuranun, Chief Technology Officer, Total Access Communication PLC or dtac, said, “The Songkran Festival is a very important national holiday in Thailand. Most Thai people head home to visit their families or travel to focal areas that hold celebrations of the Songkran Festival, such as Bangkok, Chiang Mai, Khon Kaen, Nakhon Ratchasima, Phuket, Krabi, Songkhla, etc. To deal with the substantial growth in the mobile data usage, which is expected to increase by two times at these key locations, dtac has bolstered its network capacity by deploying mobile vehicles, setting up additional antennas, and adjusting some parameters in key festival venues and tourist attractions in several provinces. We also organized a dedicated network team ready to provide 24-hour service during the holidays to ensure our customers have a smooth experience everywhere.”
dtac plans for high-density mobile phone traffic in major locations during the Songkran Festival
- Key festival venues, which hold traditional activities and water festivals, such as Siam Square, Rama IX, Icon Siam, Asiatique, Sanam Luang, and major festival sites in Chiang Mai, Khon Kaen, Nakhon Ratchasima, Chonburi, Pattaya, etc.
- Main transportation hubs, such as Suvarnabhumi Airport, Don Mueang Airport, Bangkok Railway Station (Hua Lamphong), Bangkok Bus Terminal (Mo Chit), and other principal transportation hubs.
- Main Roads that people use to travel back home or to tourist destinations during the Songkran Festival, such as the motorways, Mittraphap Road, and the primary highways to the Northern and Southern Thailand
In addition, dtac call center 1678 has prepared a support team to help and advise customers during the Songkran Festival, including coordinating with related agencies to help Thai and foreign tourists in case of any emergencies. For Chinese tourists, dtac’s call center has Chinese-speaking staff providing customers information and advice in Mandarin. In case of emergency, Chinese tourists can dial *800 from their dtac SIM card during 9 a.m. – 10 p.m. every day.
