20 July 2021 –dtac is temporarily closing its service centers located within shopping malls in the 13 provinces under strict COVID-19 lockdown from 20 July – 2 August. dtac service centers outside of shopping malls remain open.
In department stores, dtac customers can still use automatic service kiosks in front of the closed service centers. Shop closures can be checked at https://www.dtac.co.th/help/store-locations.html
Ms. Tippayarat Kaewsringam, Chief Sales Officer, Total Access Communication PLC or dtac, said, “We would like to assure our customers that dtac is committed to ensure they receive uninterrupted services and keep them safe. dtac is cooperating with the government to operate in strict conformity with applicable measures and protect our customers from the spread of COVID-19. We are also making it easier than ever for customers to get all dtac services via digital channels, such as dtac app, dtac.co.th, our 1678 call center and self-service kiosks at our service center.”
dtac customers can enjoy services via a range of online channels:
- The dtac mobile app: Customers can keep tabs on service fees, payments, change packages, or chose new on-top packages 24/7. The dtac app has a best available price guarantee and special privileges from dtac reward and dtac coins. Android users can download the dtac app from the Google Play Store. iOS users can download the dtac app from the Apple Store.
- dtac customers can also shop for new mobile devices with free shipping from our online store at https://dtaconline.dtac.co.th/smartphones-tablets.html
- Self-service kiosks are available at our service centers and remain operational even at closed shops.
- Moreover, dtac subscribers can rest assured our customer service agents remain available 24/7 at our dtac Call Center 1678.