Sept 9, 2022 – dtac has set up emergency measures to deal with potential network disruptions caused by floods nationwide. Technicians are on the ground across the flood-prone areas to keep customers connected.

Prathet Tankuranun, Chief Technology Officer at Total Access Communication Plc or dtac, said: “As severe weather and extreme rainfall are hitting many parts of Thailand, dtac has prepared a number of emergency measures to keep our customers connected. Our technicians are on the ground, closely monitoring base stations in the affected areas, such as Rayong, Pichit and Sa Kaeo Provinces. We’ve mobilized emergency power generators and at key facilities and have prepared against possible base station outages to keep connectivity working at all times.”

The company is also keeping a close eye on the areas where there is a high risk of flooding. The flood-prone regions include Pichit, Nan, Tak, Uthai Thani, and Phitsanulok provinces in  northern Thailand, Rayong, Chanthaburi, Trat, and Prachinburi provinces in eastern Thailand, Nakhon Nayok, Phra Nakhon Is Ayutthaya, Siphon Buri, Kanchanaburi, Saraburi, Lopburi, Nakhon Pathom in central Thailand and Ranong, Nakhon Si Thammarat, Surat Thani, Phang Nga, Krabi and Phuket provinces in Southern Thailand.

To keep our mobile base station working, dtac has equipped them to bolster high-speed internet connectivity in the affected areas, while a fleet of boats and 4-wheel drive trucks are prepared for technical operations in the areas where roads are inaccessible. Spare parts of network equipment are also ready in case of emergency. Our frontline workers in local and regional levels are closely monitoring and planning around the clock to minimize the impact and keep our customers with their loved ones 24/7.

In addition, dtac is ready to support local authorities in providing assistances to those affected by floods, including police, healthcare and the National Broadcasting and Telecommunications Commission (NBTC) to alleviate damage from flash floods.