24 September 2020 – dtac Business shared how Thai businesses are facing unprecedented opportunities and challenges to adapt to the current economic climate, embrace digital solutions and remain competitive. Through focus groups and data analysis, dtac Business has identified that Thai businesses need support in three key areas, and has developed the corresponding solutions:
- Mobility solutions: WorryFree SIM – Simple packages with zero hidden fees for unlimited connectivity.
- IoT Solutions: Future-ready solutions to cut costs, decrease delivery times and remain competitive in an increasingly digital market.
- Smart Connect: A turnkey cloud solution to enable remote work, boost collaboration and heighten security.
Leapfrogging into the Digital Future
In addition to the usual competitive pressures, which are particularly challenging for SMEs, the year 2020 has brought new challenges for Thailand’s entrepreneurs. Businesses now need to digitalize their sales channels and operations, enable their remote workforce to collaborate securely and control costs.
Mr. Rajiv Bawa, Chief Business Officer, Total Access Communication PCL or dtac, said, “Business is always tough. But 2020 is particularly disruptive. Making the need for simple, worry-free solutions all the more pressing in Thai companies, particularly SMEs. They need data and call packages that are affordable and without extra charges. They need simple IT tools that can be implemented without an IT team, and that can help make their data both more secure and more easily accessible remotely. And finally, all customers expect improved digital channels. That pressure is both on our customers and on us, which is why we’ve launched a new e-care platform.“
dtac Business also emphasized its ambition to be a very understanding partner for their customers, by focusing on resolving business’s pain points with easy, worry-free solutions. Beyond basic mobile connectivity, dtac business is also developing 5G use cases in the Eastern Economic Corridor, which will be announced in Q4 2020.
“Much of the pressure to digitalize is coming one or two years earlier than anticipated. We want to make the digital future an opportunity rather than a threat for our clients. We can help them embrace digital solutions internally but also in their communication with their customers, allowing them to grow their business with touch-free experiences adapted to the new normal,” said Mr. Bawa.
Three Hero Solutions for Thai Businesses in 2020
dtac announced three solutions for corporate clients and SMEs.
1. Mobility solutions: WorryFree SIM – Simple packages with zero hidden fees for unlimited connectivity.
Apart from unlimited free-of-charge calls to any network, dtac Business clients with WorryFree SIMs also gain automatic data package upgrades. This means existing clients are always guaranteed to be on plans equally attractive to those offered to new clients. dtac mobility solutions also cover Device Care and Virtual PBX for more efficient management of call and data usage at a lower cost.
2. IoT Solutions: Future-ready solutions to cut costs, decrease delivery times and remain competitive in an increasingly digital market.
dtac Business offers more than a dozen IoT solutions for all industries through our expert partners in connected devices, system integration and solution development. These solutions are also integrated with dtac’s own technology, including a managed IoT cloud platform and 4G IoT SIM connectivity. Building upon Telenor’s technical expertise, dtac offers a highly-secured managed IoT platform, using MQTTS protocol that uses very little bandwidth and a TLS 1.2 cryptographic protocol. From IoT to platforms, dtac’s long experience in offering digital solutions includes Machine to Machine: (M2M) with SIM supporting communications among machines in such as ATMs, fleet vehicle management and telematics. dtac Business also offers consultancy services on IoT investment that is tailored to each industry, e.g. IoT piloting in agricultural sector and IoT smart metering with MDB (Main Distribution Board).
3. SmartConnect: A turnkey cloud solution to enable remote work, boost collaboration and heighten security
dtac Business is adopting multiple cloud services, building upon dtac’s strength in connectivity and mobility, synergizing with strategic partners in leading cloud services. dtac offers turnkey solutions for secure multi-cloud services for corporate clients committed to digital transformation.
SmartConnect powered by NetFoundry – Network as a Service can help businesses to connect and transfer data from anywhere in the world, connect to a public cloud or hybrid cloud that combines the use of corporate and public clouds.This better supports new work trends where the cloud is becoming more central to handling data and work processing. Connectivity and data transfers to SmartConnect are highly secured and efficient, contribute to lowering operational costs by eliminating investment in more equipment or network hardware.
Furthermore, dtac offers customization of multi-cloud services from strategic partners, to offer innovative solutions to clients and a unique value proposition. dtac cloud solutions are highly suitable for both large corporations and SMES – banks, insurance firms and restaurants – thanks to the flexibility and resilience of the clouds, making corporate operations more agile and efficient.
“Communication technology is critical to Thai businesses ability to remain competitive in the new normal. With dtac business, they have a partner who ensures they have easy, simple, worry-free access to the latest technology solutions at the lowest possible cost. dtac is committed to being a trusted partner for businesses big and small. We are right here by your side to overcome any challenges,” concluded Mr. Bawa.
Moreover, dtac Business launched an E-care and E-Store to cater to changing customer behaviors in the digital era where consumers prefer self-service to manager their call and data plans. dtac also launched a new business call center specifically created to cater to corporate clients for fast, expert service.
For more information, please call 1431 or visit www.dtac.co.th/business