dtac and NBTC Launch Audible Prompt Upgrade for Subscriber Calls Made to Another Network

23 December 2021 – dtac launches new Off-Net Call Alert Service in collaboration with the National Broadcasting and Telecommunication Commission (NBTC). dtac postpaid and prepaid subscribers will receive an audible prompt – a “beep” – every time a call is made to other mobile networks.

What is Off-Net Call Alert Service?

The Off-Net Call Alert service is an essential service offered to postpaid and prepaid subscribers, both current and new alike. Off-Net Call Alert is an upgrade in service for dtac customers, adding further value to making a phone call. Subscribers can use the Off-Net Call Alert service upon registering a new SIM card, changing from postpaid to prepaid, or from prepaid to postpaid. The Off-Net Call Alert service gives the dtac subscriber a short audible prompt – a beep – when calling other networks before resuming to the regular ringing or call waiting tone.

Do dtac customers need to register for this new service?

dtac subscribers will be offered the Off-Net Call Alert service automatically, requiring no registration, and no fees are charged. Thai language users who wish to disable this service can do so via Unstructured Supplementary Service Data (USSD) by pressing these keys: *104*32# and then Call. English language users will press *104*32*9# and press Call. Alternatively, customers can call dtac call center at 1678 or visit any dtac service center nationwide for assistance.

Mr. How Lih Ren, Chief Marketing Officer, Total Access Communication PLC – or dtac – said, “dtac is committed to customer-centric service development, enabling our customers to live the life they truly want. To enrich their experience, we offer a wide range of promotional packages to serve the varying needs of current and new customers. Packages range from the standard rate for On-Net to different rates for Off-Net. Our Off-Net Call Alert service will allow a subscriber to know whether a call is made on-net or off-net. This information is helpful for a subscriber to use their call credit accordingly, depending on their package. At the same time, this is also a service upgrade as a subscriber can be aware of updated usage information at all times. This initiative is in line with the objective of the NBTC in working with network operators to improve telecom services and conveniences for Thai consumers.”