dtac Alert Customers On How To Spot Scammers

2 September 2022 – Total Access Communication PLC or dtac advises customers not to respond to social media messages posing as dtac Facebook page, dtac Line, or dtac Line Call Center accounts and claiming to offer significantly discounted subscription packages. Such offers are scams not originating from dtac official social media accounts.

How to distinguish between dtac official social media accounts and fake ones:

  1. If you get a message via Messenger from someone claiming to be from a dtac Facebook account:
  • dtac’s official Facebook page has more than 4 million followers.
  • In the chat box, behind the word dtac, there must be an icon of the correct symbol surrounded by a blue circle.
  • dtac do not allow employees to use their personal Facebook account to contact any customer under any circumstances.
  1. If you get a message via Line from someone claiming to be from a dtac Line account:
  • dtac official Line account will show a green or blue shield symbol denoting a verified official account.
  • Beware of ones with a grey shield symbol, as those are not official accounts and can be easily faked.
  • Fake Line accounts often initiate customer contact and ask for personal information.
  • dtac’s official LINE account NEVER messages customers first.
  1. dtac website
  • dtac official website has “HTTPS:” in front of the URL, such as https://www.dtac.co.th/home/htmlf
  • if any web page posing as dtac initiates contact with you, DO NOT reply or click on any given link.
  1. Call Center scam

Never believe any caller or chatter claiming to be an agency official or acting as part of a legal investigation who ask for your personal information like ID card number, birthday, or OTP. These are all scammers.

For more information, please call dtac Call Center at 1678.