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5G IoT Boosts Smart Water Management

The World Resources Institute predicts that climate change and floods could cost 17 trillion USD (approximately 511 trillion Baht) to world economies by the year 2030. The impact of climate change causes more severe droughts which impact industries worldwide, especially water-intensive industries. Without robust water management or a lack of wastewater recycling, a shortage of water could be inevitable. Water is an essential resource in manufacturing industries and is used in many forms, the first of which is raw water - the basis for producing processed water. Highly refined demineralized water is used in many industries including power generation, petrochemicals, electronics, and food. Water used in manufacturing processes is called wastewater and needs to go through wastewater treatment as per the Industry Ministry standard. Wastewater standards include conditions such as pH levels in the range of 5.5 – 9.0, a temperature of no more than 40 Celsius, and chemical contamination within standard parameters. Droughts can cause factories to reduce their water use and impact the water pH level. Keeping wastewater within standards requires high-precision recycling treatments. A study revealed that the wastewater treatment industry has been growing by more than 10% per year.* Wastewater Reclamation for Sustainable Water Resources in…

Princess Maha Chakri Sirindhorn Inspects the 5G Smart Farmer Exhibition

On 3 November 2020, Her Royal Highness Princess Maha Chakri Sirindhorn recently presided over the opening of the Intelligent Operation Center at the Eastern Economic Corridor of Innovation, Wangchan Valley Project (EECi @ Wangchan Valley Project) and inspected the progress of the project. Upon this occasion, Princess Sirindhorn also inspected the exhibitions of various agencies including that of dtac. Mr. Sharad Mehrotra, CEO of Total Access Communication PCL or dtac, was honored to welcome Princess Sirindhorn to dtac’s exhibition and presented how the 5G IoT Smart Farmer solution can lift Thai agriculture. The event took place at the Intelligent Operation Center of PTT’s EECi @ Wangchan Valley Project in Rayong Province. The dtac 5G Smart Farmer solution features smart meters, AI-enabled smart cameras and remotely operated drones. Developed in partnership with Ericsson (Thailand) Ltd., Setha Mongkol 2007 (Thailand) Co., Ltd., Dynamic Intelligence Asia Co., Ltd. and VST ECS Co., Ltd., these tools can increase yields and reduce costs for Thai farmers.

Connecting patients and doctors through dtac’s call center

Thailand will become a “full-fledged aged society” in the next 10 years, with one fourth of Thais being older than 60 years. Such demographic trend has significant impacts on public-health services in the regard to the number of patients and the frequency of medical visits. It is going to be more difficult to produce more health professionals to maintain the balance between the demand and supply in the public-healthcare sector by then. Without the balance, Thais’ needs for healthcare services may not be fulfilled with solid quality in the future. To prevent the unwanted situation from happening, Smart Hospital concept has emerged. Many medical facilities have now embraced digital technologies in their bid to increase the efficiency of services and cost management. While these providers of healthcare services seek to better control the cost that has kept rising, they make significant efforts to uphold safety and quality.“Siriraj Hospital”, one of Southeast Asia’s biggest medical facilities, has over 2,000 beds to accommodate inpatients. Each year, it has treated more than 3.8 million services. Siriraj Hospital’s deputy director Assoc. Prof. Cherdchai Nopmaneejumruslers tells dtac blog that his hospital’s five-year strategy (2020 – 2024) has a key goal of transforming Siriraj into a…

How a Thai local delicacy achieved internet fame

Author: WorkpointTODAY Thailand is world famous as for its food produce, from seafood to fruits and rice. And each district is home to its own delicacies. In the seaside province of Chanthaburi, the most renowned specialty is khlong khlung poo khai dong, spicy marinated female crabs from the Khlung district. It wasn’t always like this for this sleepy town a three-hour drive east of Bangkok. The unique crabs were hard to source outside of Khlung, and rarely at quite the same level of quality as could be enjoyed on site. A bit of mobile internet magic would eventually change all that, as the brand Khlong Khlung Poo Khai Dong built a nationwide following on Facebook. To better understand this phenomenon, we spoke to its founder, Phenphan Phongsiri. Offline Beginning Ms. Phenphan is a native of Khlung, where her parents own a small fruit orchard. After some time working in radio, she up enough to open a café in her hometown, selling cake and coffee. "After a year, sales went down dramatically. There’s just so much coffee and cake people will eat in a small town, right? Some days, I made only a few hundred Baht, so I thought, ‘I’ve had…

Connectivity’s role in fighting COVID-19

As the global tally for declared COVID-19 cases nears six million, Thailand has emerged relatively unscathed. Credit is being given to a public health strategy that effectively coordinated medical workers and the cutting-edge technology. dtac bloghad spoke to two key players at the Department of Disease Control (DDC), the main government agency in flattening the curve: Thanarak Plipat, its deputy chief, and Phathai Singkham, Head of Disease Prevention and Health Innovation Center. The mission to flatten the curve Thanarak Plipat said the public health strategy to slow down the spread of the novel coronavirus 2019 rests on four pillars: prevention, surveillance, treatment and control. Prevention involves mitigating the virus’s spread by encouraging adequate hygiene such as frequently washing hands with water and soap, wearing a face mask, avoiding groups of people, eating hot food and using serving spoons for shared dishes. The information campaigns were targeted even more intensively in workers housing, migrant communities and elderly hospices. Surveillance is the systematic collection, analysis and dissemination of health data for the planning, implementation and evaluation of public health programs. This also includes active surveillance, which involves monitoring the spread of the coronavirus disease in order to establish the patterns of disease…

Meet these dtac Heroes in the fight against COVID-19

A meaningful life on daily operation at dtac The COVID-19 pandemic has had a deep impact on the economy and our way of life, but it has also unveiled the bright side of humanity. We have witnessed tireless efforts from healthcare workers and the full support of populations the world over to their frontline fighters. At dtac, empowering societies by connecting our customers to what matters most has been the core of our business for more than 30 years. Internet connectivity impacts nearly every part of our lives, and we believe in making it personalized and relevant for our customers. With the #dtacHeroes series, we are featuring dtac employees who work on the frontline of connectivity to stand beside our customers. Previously, we featured Wasan Chanplab, who gave his all to to keep doctors and patients connected at Siriraj Hospital and Chinthanadit Pornsirikiat, who is supporting Thai businesses at this critical time. Next, we met Sunisa Sakephon, a dtac call center agent bridging the gap between patients with chronic diseases and clinicians from Siriraj Hospital. Her mission is called “dtac fights back against COVID-19”. Humanitarian mission “It’s a humanitarian mission as a part of a series of dtac’s social contributions…

dtac receives further confirmation of fastest download speeds

dtac has been topping download speed tests and beating out competitors for a year now, as per numerous news reports relaying independent network performance companies’ measurements. Starting with Opensignal in its May 2019 report, dtac was also named fastest network by nPerf in July 2019, followed by an overall win across three out of five categories from Tutela in February 2020. This week, it was reported dtac once again clinched Thailand’s fastest download speeds in the Opensignal Mobile Network Experience for January-March 2020. Referring to the report, it was quoted that devices recorded average 4G download speeds of 11.4 Mbps on dtac’s network. This underscores that dtac’s record rollout of high-band sites has dramatically improved the customer experience. This year, ultra-high-speed massive MIMO technology at high-traffic locations nationwide and thousands of additional sites on the 2300MHz partnership spectrum are expected to provide all customers with even better coverage and triple dtac’s data capacity. This will improve the network experience for all customers, no matter which device they use. dtac’s total number of high-capacity TDD sites is expected to amount to over 20,000 by yearend. Over the past three years, dtac increased its number of sites by over 60%. At the…

dtac CEO: “Supporting Thailand in the New Normal”

Dear customers, The threat of COVID-19 infections will end one day, although it will be many months. Even so, we are in a new normal that is here to stay no matter what: Digital channels will grow even more quickly than we had anticipated. Certain forms of social distancing measures will remain indefinitely. Recovering from the COVID-19’s economic impact will take a long time. Change is always scary but dtac responded to the COVID-19 situation quickly and effectively. And we will continue to do so. DIGITAL CHANNELS In March, dtac saw an explosion in the use of productivity apps like Zoom and Office 365. Usage of the dtac app also grew by 30 percent since the emergency decree, while daily user on dtac.co.th increased by 40% for the same period (March 25-April 23). We supported these changes with numerous measures for our customers: New packages with free data on productivity apps that are essential to Thailand’s economy. Incentives for new users of the dtac app, such as free data. Contingency measures to both maintain and continue developing our network. On the last point, dtac can continue to operate its Network Operation Center even if our headquarters were shut down. (In…

Network field operations: the COVID-19 outbreak’s other frontline

Mobile service operators have been classified as essential services by the government and ordered to maintain uninterrupted services. To do this, network operations teams must continue to work in the field, including within the hospitals fighting the COVID-19 epidemic. We spoke to dtac’s technicians and engineers about maintaining essential services in a country in partial lockdown. “Am I scared of getting COVID-19? Yes, I am. We all are. But to keep customers connected, duty comes first. Connectivity has never been more important than during this crisis. We have a responsibility to maintain network operations as usual. I know it’s risky, but what I’m doing to keep customers connected is deeply rooted in my heart and I trust dtac’s preventive measures to keep us safe,” said Wasan Chanplab, Head of Field Network Operations BMA at dtac. Wasan Chanplab, Head of Field Network Operations BMA at dtac Social distancing has deeply transformed network operations. First, it has pushed customers towards video conferencing, thereby increasing the network load. Secondly, it has moved the bulk of internet traffic from business districts to residential areas. Thirdly, it has made accessing network sites more difficult, due to various shutdown measures. “We have a solid plan in…

The dtac app aims to make COVID-19 social distancing measures a rewarding experience

Every month, 1.4 million people visit dtac’s shops. But with the spread of COVID-19, social distancing and partial lockdown measures have been introduced to control its spread. Hundreds of dtac shops and retail points are now closed across the country. And customers who were accustomed to having sales agents assist them with routine operations such as bill payments and top ups, must now turn to digital channels. One such channel is the dtac app. And the team behind it isn’t satisfied with making it only an emergency alternative to shops. Instead, their ambition is to make an app that unlocks a whole new customer experience. Compelling customer experiences with personalization “Did you know that the main page of dtac app displays differently for each of customers?” asks Panthep Nilasinthop, Head of Digital B2C and Platform Division at dtac. He oversees digital channels across all platforms. He defines the dtac app as the “preferred channel” because more than 90% of dtac customers own a smartphone. You can manage your services and payments, get help, check for outages and track orders – all while you’re at home. “From the first day of the development of dtac app, it has been evolving from…

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