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House of Gold: A historic Thai restaurant survives the COVID era

The spread of the novel coronavirus outbreak impacts people’s finances and lifestyles. Street food vendors and restaurants among those who are hugely affected during this difficult time due to social distancing measures. dtac, as a member of the Samyan neighborhood’s community, is fulfilling our mission to connect people to what matters most by featuring the area’s most delicious foodie spots in the series #SaveStreetFood. Ruen Urai may appear as an odd choice for our series. It serves fine Thai cuisine in an elegant ambience (Ruen Urai means House of Gold). But it too has had to respond to the COVID-19 crisis by whipping up boxed lunches at very reasonable prices—street food from a gourmet kitchen. Located just a five-minute walk from the dtac headquarters at Chamchuri Square Building, the restaurant is an “oasis” hidden in the hustle and bustle of Bangkok. Surrounded by a small garden, Ruen Urai itself is a century-old traditional Thai house, which was built in the central plains style with golden teak wood. Woraset Vitayakul is the current owner of Ruen Urai. His family’s two-rai compound includes the Rose Hotel and Rose Residence in addition to the restaurant. It can be accessed both via the alley…

Celebrated Architect and Foodie Duangrit Bunnag’s Favorite Bites

This post is contributed by prominent Thai architecture Duangrit Bunnag Over the past month of the city lockdown, many of you might have had a chance to improve your online shopping and food ordering skills through various mobile apps. I’m one of them who started using and practicing food ordering online and I’m now very good at it! And I believe once food restaurants are allowed to reopen and dine it, online food ordering habits will persist. These are my favorite spots to order from these days: Tang Hong Phochana Here is one of my top-of-mind eateries, Tang Hong Pochana. This Chinese shophouse serves Harn Palo (Chinese-style stewed goose). It’s perfectly paired with steamed rice. It’s also best ordered with a side of vegetables and soup; stir-fried kanaeng and Sichuan soup with pickled lettuce. It’s shame that the side dishes are not served through delivery. We might need to wait until the situation turns to normal. Sri Yan Beef Ball  It’s my favorite soup with beef balls. What I strongly recommend is vermicelli noodles with tendon beef balls. You should go double. Don’t forget to season with a half of spoon of chili and vinegar sauce. Superb! Four Seasons Chinese…

dtac #savestreetfood campaign: good deals for a good cause

Tam Jai Pak Took Wan Suk’s May discounts support food vendors hit by COVID-19 shutdown  April 29, 2020 – dtac reward has new promotions for the ‘Tam Jai Pak Took Wan Suk’ campaign in May to support small restaurants and street food vendors who are facing decreasing income due to the COVID-19 crisis. This month, dtac customers will receive special discounts when ordering via foodpanda, GET, and Skootar, the latest food delivery platform joining dtac reward. Offers are available every Friday on May 1st, 8th, 15th, 22nd, and 29th 2020. Customers can register for these privileges via the dtac application. Lih Ren How, Chief Marketing Officer of Total Access Communication Public Company Limited or dtac, said, “dtac never stops helping our customers during the COVID-19 crisis, including free data, free call minutes and discounts on delivery apps. At the same time, we want to help our partners in the food business, especially street food vendors. With dtac reward, they can reach dtac’s millions of customer through easy-to-use digital channels. This will help them maintain their cash flow, and allow their customers to keep eating their favorite street bites!” dtac reward’s ‘Tam Jai Pak Took Wan Suk’ to Save Street Food…

Managing stress during the time of COVID-19 with five amazing dessert places in Bangkok

This post is by food blogger @bangtao The outbreak of coronavirus disease 2019 may be stressful for people. Fear and anxiety about a disease can be overwhelming and cause strong emotions in all ages. But one of the methods helping you relief some tensions is “dessert”. Stressed is desserts spelled backwards. And Bangkok offers you tons of places to curb our sugar craving. As a Bangkokian and a dessert person, I would like to suggest you five dessert places around Bangkok, which I guarantee their savories. Kanom Krok Kao Wang (Crispy grilled coconut cakes) Ratchawat area of Dusit is a must for those wishing to take part in Bangkok’s culinary abundance. It is always vibrant from dask till dawn. And one of its highlights is Kanom Krok Kao Wang or crispy grilled coconut cakes. Its name is sought after the royal family are said to buy here. They are made in a pan with iconic round indentations, creating a little cup of goodness that’s crisp on the outside and soft, warm and custardy on the inside. You can choose both plain or with topping, which offers different taste and texture. Sarinthip, Thai crispy pancake Want something light to bite? Khanom Bueang…

From globalization to pandemic: How dtac manages its supply chain to keep customers connected

The world has become more interconnected in the last few decades. People, businesses and information in different parts of the world can be more easily integrated thanks to the emergence and evolution of Information Communication Technology (ICT). Globalization creates the free flow of trade and production, including outsourcing and offshoring of supply chains. Information technology plays a critical role in connecting the world through the internet. And the humble SIM card is one of the key elements in the connectivity supply chain. At dtac, there is a regular demand of SIM card (around 1.5 million per month) in addition to ten million cash cards every month (cards that contain a stored balance which can be used to top up a subscription). The spread of COVID-19 has had an inevitable impact on the global supply chain, which includes SIM and cash cards production. “The pandemic doesn’t only impact production, but also logistics, due to the state of emergency decree and curfew. There are unplanned events all the time these days. And this is challenging our team to be aware, analyze and make a decision in a timely manner to still keep our customers connected. This is our purpose at dtac: connecting…

5 noodles bowls that can sustain you through the self-isolation Written by Sawitri Rochanapruk

This is a guest post from June Sawitri, the well-rounded actress, MC, foodie and influencer. You might have seen my Instagram stories containing a wide variety of eateries via @Junesawitri. It truly reflects my passion in food as I believe that good food can bring you a good mood, especially during quarantine. Although restaurants are closed right now, you can still get delivery at home straight from these delicious venues! Under the third episode of Food Review by dtac blog, I’ve been invited as a contributing writer to recommend my favorite food—and that would be noodles. To me noodles provide us a great mix of texture and a variety of flavors. And each shop has its unique secret recipe that is so tempting. Let me introduce you my favorite noodle shops to brighten your day in self-isolation. Sawang egg noodles When it comes to egg noodles, the legendary Sawang noodles is my all-time favorite with 100% guarantee on quality. Noodles are cooked perfectly, mixed with aromatic fried garlic oil and crispy texture of pork crackle and minced preserved vegetable. Regularly, BBQ and crispy pork are well served on top of egg noodles, but here it is different with smoky aroma…

dtac CEO on COVID-19: “We vow to stay by your side.”

This is a message from Sharad Mehrotra, CEO of dtac. Mr. Mehrotra, who is originally from India, joined dtac in early 2020. He lives in Bangkok with his wife and two teenage daughters.   Dear dtac customer, The COVID-19 crisis is a journey into the unknown. No one knows how or when the pandemic ends. And we must reinvent how we work and live every day. Remaining connected to one another has therefore never felt so critical to our safety, productivity and happiness. 24/7 NETWORK IMPROVEMENTS I’m humbled by our customers’ continued support and the determination of dtac’s teams. Our network field operations continue to work 24/7, upgrading the network nationwide to never stop improving the experience for all our customers. By adding sites and Massive MIMO technology, we aim to triple our data capacity within 2020, and are now particularly focused on residential areas, to which data usage has shifted due to a rise in “work at home” policies. UPGRADED DIGITAL CHANNELS We have also maintained over 125 shops open throughout Thailand, an essential way for customers who cannot be serviced digitally to remain connected. At the same time, we are working hard to make your digital experience as…

The dtac app aims to make COVID-19 social distancing measures a rewarding experience

Every month, 1.4 million people visit dtac’s shops. But with the spread of COVID-19, social distancing and partial lockdown measures have been introduced to control its spread. Hundreds of dtac shops and retail points are now closed across the country. And customers who were accustomed to having sales agents assist them with routine operations such as bill payments and top ups, must now turn to digital channels. One such channel is the dtac app. And the team behind it isn’t satisfied with making it only an emergency alternative to shops. Instead, their ambition is to make an app that unlocks a whole new customer experience. Compelling customer experiences with personalization “Did you know that the main page of dtac app displays differently for each of customers?” asks Panthep Nilasinthop, Head of Digital B2C and Platform Division at dtac. He oversees digital channels across all platforms. He defines the dtac app as the “preferred channel” because more than 90% of dtac customers own a smartphone. You can manage your services and payments, get help, check for outages and track orders – all while you’re at home. “From the first day of the development of dtac app, it has been evolving from…

Meet the cuddly Chief Happiness Officer channeling dtac’s essence

You might come across a weird yet cute character, giving you a smile when entering dtac app recently. Although It appeared in the blink of an eye, it prompted affection that we can feel the “happiness” from this character. It was such a fulfilling moment in a day. The cuddly character was publicly introduced at the press conference session outlining dtac’s move after securing spectrum licences for 5G technology. With his staring eyes and glossy blue skin designed by the Bangkok-based animation studio IGLOO, he drew a lot of impression from the press and internal staff, who asked for taking a photo with him. At that time, he was remained unnamed, waiting for customers to name him in the first place. Today he has been named as “Nong Tua d ”. He is appointed as chief happiness officer of dtac, responsible for limitless delivering happiness to all. “When it comes to brand communications, there were three key pillars underlying dtac brand, which are simplicity, honesty and human. But over time, It seems like we’ve lost our brand essence,” said Sasitorn Khoopatanakul, head of brand communications at dtac. “If you remember dtac, you would first remind of our emotional brand, leading…

As dtac announces Q4 growth, its executives share their 2019 turning points

dtac just revealed a second consecutive quarter of growth (read about it here). We asked its executives to look back on 2019 and share their personal view on dtac’s turning point. Alexandra Reich, Chief Executive Officer “I felt the second quarter of 2019 was a major turning point for dtac. After a very rough Q1, it was the first time we saw the numbers reflect all the hard work we had put into improving the network experience. Churn decreased and complaints were half what they had been in October 2018, at the height of our end of concession transition. At the same time, dtac’s teams really unleashed their inner giants in a passionate hackathon where over a hundred of our colleagues participated. In addition to launching our first squads working according the agile methodology, it was the very beginning of our change story.” Dilip Pal, Chief Financial Officer “My strong belief is that the turning point for dtac is when we renewed our focus on the customer’s point of view. For example, we switched from internal network metrics to a granular measure of network NPS [net promoter score, a customer satisfaction score]. This brought up several problems that we had…