Product & Services

This is a guest post from Rajiv Bawa, Chief Business Officer at dtac. After months of lockdown, casual face-to-face interactions are back. Meeting with clients in a more relaxed setting has allowed me to hear how the COVID-19 pandemic has affected them and how they’re fighting back. We dubbed these interactions “Delight Moments,” as they allowed us to show our empathy for the difficulties businesses are enduring right now. They’ve all had to pivot and reinvent themselves in different ways. But one common theme is that their view of mobile connectivity is forever changed. The lockdown triggered the realization that organizations can keep on functioning despite their people working from home. The amount of mobility may vary for each industry, but everyone now believes that being flexible and mobile is a critical need that isn’t going away. And they see a need for new tools to do this well. For some industries, such as logistics, machine to machine communications can bring much needed efficiencies to cope with the surge in e-Commerce. And we are also seeing a heightened need for secured networks outside of the office. That being said, basic mobile connectivity remains the top requirement for all our partners.…

At the end of January, there was a rumor on the social media that a COVID-19-infected Chinese tourist was receiving treatment at Rajathanee Hospital, the largest private hospital in Phra Nakhon Si Ayutthaya province. The fake news was spreading fear and panic among many locals and the hospital’s patients. “Once the rumor spread, we received calls and texts from our doctors, medical staff, and patients non-stop. We had to use every communication channel to inform the public the right information, from the patient LINE group, text messages, to our Facebook page. If we didn’t immediately communicate, it would have caused great damage to the hospital. Efficient communication tools helped us through the crisis,” said Surin Prasithirun, M.D., Chief Executive Officer of Rajathanee Hospital.  Rajathanee Hospital was founded in 1992 by a team of doctors from the Faculty of Medicine Siriraj Hospital, Mahidol University as they saw a lack of basic health services in the area, where many factories and industrial estates are located. It is the first private hospital in the province and is today well-known for specialized medical centers, from orthopedic center, minimal invasive surgery center, oncology clinic, cardiology center, to accident and emergency center. The hospital also plans to…

It has been more than two months after the spread of the novel coronavirus entered to Thailand, resulting in the government’s lockdown and social distancing measures. Restaurants and street food stalls are among those who got affected economically. We have seen a lot of business adaptation to survive. But one thing that still remains in their hearts is delivering happiness through food. dtac, as a member of the Samyan neighborhood’s community, is fulfilling our mission to connect people to what matters most by featuring the area’s most delicious foodie spots in the series #SaveStreetFood throughout May. And the last episode goes to the legendary Chinese shophouse restaurant, Hokkee Pochana. What makes this 40-year old-fashion eatery become famous is the aromatic five spice goose or Haan Phalo. Malida Mongkholchaiwiwat, the owner of Hokkee Pochana, told dtac blog: “The restaurant is founded by my dad, Hong-Ieng Sae-Low. His job is a chef in Chinese restaurant in Shan Tou City, a coastal city along South China sea. When he sought migration to Thailand in 18th century, he brought his Chinese culinary skills to survive in Thailand as a fish maw soup hawker. A few years later, he found a good location to operate…

“Hello there! I’m calling you from Siriraj Hospital. Have you ever tried the telehealth service from Siriraj Hospital?” Thus begins the dtac call agent’s pitch to a patient with a chronic health condition. She’s not calling to help them with their dtac subscription, but has volunteered to support Siriraj Hospital, one of the country’s designated hospitals to receive COVID-19 patients, on a mission to encourage patients to employ digital channels that are safer and less resource-intensive for the hospital’s staff. “As the spread of the deadly virus continues, general patients and those with chronic disease are recommended to avoid face-to-face interaction because they’ll risk getting infections, especially at Siriraj Hospital. Therefore, online medical consultations are encouraged for patients during this time,” said Visit Wamwanich, director of Siriraj Hospital. Siriraj Hospital is the oldest hospital in Thailand, founded by King Chulalongkorn in 1888 with the aim at providing public health services. The spread of COVID-19 pandemic has had a deep impact on various sectors, particularly medical and public health services. Providing the usual public health service during the COVID-19 crisis is a key mission for Siriraj Hospital. “That is why we developed Siriraj Connect, a telemedicine solution, providing medical services from…