Human of dtac

During COVID-19 outbreak, lockdowns mean the cancellation of many trips and the Work-From-Home mode for so many people. Some people, however, still hit the road so as to keep customets connected. Regional Sales representatives of dtac are among those venturing out to fulfill the mission.dtac blog sat down with dtac salesforces based in the southern province of Songkhla to discuss about their mission in the district. Based in Hat Yai district, this salesforce has led by Waiyaroj “Eak” Ahlitaqwa, Pat Jittapano and Ruenruay “Norn” Sikaew. “Our job responsibilities are about sales and services. My team handles the first part or distribution. It is about distributing SIM cards and prepaid cards through distribution channels, most of them being local shops, in response to customers’ needs. Norn’s team is in charge of a dtac Halls and mainly manages customer services,” Eak explained about the Regional Sales structure. At present, dtac customers’ cell-phone usage behaviors are varied. In a big city like Songkhla, customers’ behaviors are very much like those in Bangkok. The ratio of prepaid to postpaid accounts is about 50:50. In secondary cities, the percentage of prepaid accounts are higher than that of the postpaid ones.“SIM cards are just the beginning…

During Thailand’s lockdown prepaid mobile customers embraced digital channels. But their livelihoods are affected, making affordable connectivity more critical than ever. dtac is responding by making connectivity and adjacent services more accessible to all. This month, dtac is launching discounted pharmacy vouchers, a first that is a long way from phone calls and internet access. By partnering with licensed pharmacies across Thailand, dtac can help its customers pay less for their healthcare needs and avoid fake or incorrectly prescribed drugs on the black market. However unusual for a mobile operator, the new offer is part of a wider effort to adapt to the changing needs of prepaid customers, whose transformation accelerated during Thailand’s lockdown from March to May. To learn more, dtacblog spoke with four members of the Value Creation team, Nussaraporn Sumretphol, Sirilux Sathittaweechai, Pornruedee Boriboonphanijkit, and Mali Vithayasritada. dtac has long been aware of prepaid customers’ need for extra support to use mobile services. Since 2004, the service Jai Dee Borrow (jai dee means good-hearted in Thai) has allowed customers to borrow credit, rather than see their service suspended. Over the next decade, Jai Dee was expanded to Jai Dee Balance Transfer, Jai Dee Emergency Call Back and…

When Thailand’s lockdown was imposed to curb the spread of COVID-19 in late March, restaurants and food vendors had to cease operations. The impact on these small businesses was a total loss of revenue. In response to this, dtac joined hands with local food delivery services to launch the #savestreetfood campaign, offering special discounts for food delivery services through the dtac app. The initiative saw record levels of engagement on the dtac reward privileges platform, besting even pre-lockdown months. dtacblog spoke to the team behind the campaign’s success: Kasawan Kungvalpivat and Phannaphat Niyommalai from dtac reward and Peeraya Dejtanasoontorn and Chutikarn Chumnanchanun from Brand Communications. Before #savestreetfood, they had been working Happy Friday, a dtac reward campaign launched at the beginning of 2020 with offers on free food and drinks available every Friday. In the campaign’s first month, dtac reward saw more than 86,000 redemptions, thanks to a particularly popular bubble tea giveaway. But as the lockdown became imminent, most of the Happy Friday partners were about to close shop. “COVID-19 put limitations on our way of work. But it also forced us to become more creative and flexible. Otherwise, we might still have approached this campaign the same way…

This is a guest post from Sharad Mehrotra, CEO of dtac. These are confusing times. No one knows exactly when lockdowns will be fully lifted or how long the economy will take to recover. Rather than attempt to divine or control the unknowable, I believe now is a good time to focus on what is within our control: our own behaviors. dtac just introduced four new behaviors to guide us in the new normal. They perfectly respond to the uncertainty and rapid pace of change that the COVID-19 outbreak has thrust upon us. This is not a time to retreat, to stop innovating or to work in isolation. On the contrary, we believe now is the time to always explore, create together, keep promises and be respectful. ALWAYS EXPLORE What we see: After the declaration of emergency, dtac saw immediate changes in the usage patterns of our customers. Productivity apps like Zoom and Microsoft Office grew by triple digits. And high-traffic areas for internet usage shifted from office centers in central Bangkok to residential zones further afield. While some emergency measures are now being relaxed, we expect remote work and a more rapid adoption of digital channels to stay. In…

Kulawit discusses about his denim collection, dress code rules and a new normal of way of working.  If you have a chance to visit dtac House, you might witness a big difference from other big firms. Yes, here has no a particular section of dress code rules. Sitting on the 37th floor, Kulawit Khumwansa is a team lead of corporate brand management and social engagement function. As his job is highly involved with creativity, it can be reflected from his clothing style, particularly jeans and denim clothing. Outer expressions of the inner self “In fact, I’m a big fan of jeans. But the turning point happened when I was visiting in Japan and had found a brand labelled Bathing Ape. It’s a Japanese streetwear brand known for their iconic ape head logo and recurring camo and shark motif. Once I had them a try, I’d say it’s a perfect fit for me, boosting self confidence and I started becoming a big fan of BAPE ever since.” His obsession with signature print of jeans had established his style and outshined himself since the day one at dtac. “Being myself makes a personal meaningful day, which also plays a significant part of…

Not everyone can work from home. And dtac is very proud of our frontline colleagues, both in shops and network operations. But those of us who can work from home must do so to limit the spread of COVID-19. Here, we asked dtac’s top management for their top tips on staying productive and sane while working outside the office. “Know when to take a break.” Sharad Mehrotra, Chief Executive Officer “Right now, leaders in all organizations are under immense pressure to counter the economic fallout of the COVID-19 crisis and keep their employees safe. These are unprecedented challenges causing very high stress levels. That’s why it’s more important than ever to know when to take a break and get some physical activity. Anything is possible. As the father of teenage girls, we even found ways to play sports indoors at home! It helps rejuvenate the mind to face the daunting tasks before us.” “Connect with your teams beyond just calls.” Tipayarat Kaewsringarm, Chief Sales Officer “Many of our salespersons are now working from home, but others are at one of the 126 shops we’ve reopened nationwide. Under normal circumstances, my favorite part of the job is meeting my teams in…