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Half a million dtac customers apply for free 10GB internet within hours of launch

April 10, 2020 – The free 10GB internet data allowance launched today by dtac and the National Broadcasting and Telecommunications Commission (NBTC) was picked up by half a million people before noon. In response, dtac is boosting its network to keep customers connected with the deployment of 4G Massive MIMO at key locations nationwide. Month-on-month, data usage in March grew rapidly in Thailand, particularly in provinces where borders closed. With the launch of the 10 GB internet subsidy, growth is expected to accelerate further. According to dtac’s internet usage report on February-March: More than 75% of Thai internet usage is spent on social media and streaming apps and grew by 9% and 6% respectively, compared to Feb. By category, delivery apps led the internet usage growth, followed by news, games, home décor and financial services respectively. Data usage of short video app TikTok grew by 600% Data usage of video conferencing app Zoom grew by 2100% In greater Bangkok, data shows that Nonthaburi had the highest growth of data usage of 15%, followed by Samut Prakan of 13%, PathumThani increased 7% and Bangkok 4%.’ The report also found that there was a big jump in data usage in provincial areas, particularly those…

dtac and NBTC offer 10GB max speed internet for free to support life at home and minimize the spread of COVID-19

April 9, 2020 – dtac, together with the National Broadcasting and Telecommunications Commission (NBTC), will offer a free additional 10GB max speed internet for 30 days to existing customers. This privilege is offered one time per customer for the entire campaign, as per the NBTC’s conditions, with registration open from April 10-30. In addition, dtac is offering this data allowance at maximum speed. The offer is to support the work-from-home policy and ease the impact from COVID-19, as part of dtac’s numerous Happy@Home initiatives. Lih Ren How, Chief Marketing Officer of Total Access Communication Public Company Limited or dtac, said, “dtac is pleased to support the NBTC’s efforts to minimize the spread of COVID-19 by ensuring that all Thais can stay connected at home. This comes in addition to all our other Happy@Home initiatives, such as free data on #ShopeeTogether campaign for the Shopee app from Apr 16 – Dec 31 2020 and productivity apps like Zoom and Office 365. Our goal is for all our customers to be able to work and connect to what matters most to them during this critical time.” ELIGIBILITY From April 10-30, dtac customers can register for the 10GB offer by dialing *170*, followed…

dtac shares 7 ways to stay safe from the cybercriminals exploiting COVID-19

March 30, 2020 - dtac is concerned by the online threats facing Thais at this difficult time. Numerous organizations have reported a surge in criminal activity by hackers and fraudsters exploiting the public fears about COVID-19. Cybercriminals are impersonating the World Health Organization and critical national authorities to conduct fraud and phishing or spread fake information. In particular, many fake websites are impersonating www.เราไม่ทิ้งกัน.com, the genuine government website where Thais can register for 5,000 baht in COVID-19 compensation. Prathet Tankuranun, Chief Technology Officer at Total Access Communication PLC or dtac, said: “It’s important to be extra cautious of cybercriminals right now. It is imperative for all countries to cooperate in tackling cybercriminals. The US Federal Bureau of Investigation and Europol have both warned against a rise in attacks that prey on fears of COVID-19. In Thailand, the government has also issued an emergency decree with harsh penalties for sharing false information online. But ultimately, you are best positioned to protect yourself if you learn to spot the telltale sign of a cybercriminal. Be particularly cautions of messages claiming to be related to the 5,000 baht handout. There are many criminals impersonating the government’s website right now.” Here are seven tips…

dtac boosts connectivity for COVID-19’s frontline

March 27, 2020 – dtac is supporting medical personnel, public health agencies and government agencies with technology and connectivity solutions in response to the COVID-19 pandemic. The company’s latest deployment will boost network performance in the area of Thammasat University Hospital through the assistance of the National Broadcasting and Telecommunications Commission (NBTC). Prathet Tankuranun, Chief Technology Officer at Total Access Communication PLC or dtac, said: “As connectivity plays a critical role in this challenging time, dtac is here to serve the frontlines of the fight against COVID-19, which include healthcare workers and government agencies. Through the assistance of the NBTC, dtac is pleased to boost network performance in key areas and enable essential communications for patients and government services.” dtac has deployed mobile cell sites to help boost the capacity of its mobile network at Thammasat University Hospital, where a dormitory has been modified into a 308-bed field hospital to treat COVID-19 patients. “dtac’s capacities and solutions are enabling the seamless communication healthcare workers need to care for patients during this crisis, enabled by a reliable and secure network,” said Mr. Prathet. The mobile site is part of dtac’s wider efforts to adapt to changing traffic patterns caused by the…

dtac plans for network traffic surge amid COVID-19 outbreak

Video conferencing apps see double- and triple-digit growth dtac’s network upgrade of Massive MIMO has been intensified both short- and long-term in response to the COVID-19 pandemic March 20, 2020 – dtac is optimizing its network capacity following traffic spikes due to an increasingly homebound workforce shielding itself from the coronavirus outbreak and using video conferencing apps to remain productive. In response, the company has established network contingency plans, focused on expanding Massive MIMO technology to triple network capacity, ensuring customers can stay connected and productive. Prathet Tankuranun, Chief Technology Officer at Total Access Communication Plc or dtac, said: “As the COVID-19 pandemic intensifies in Thailand, dtac is monitoring and analyzing mobile usage in preparation for our contingency plan, vowing to keep customers connected through our network during this unprecedented time. The network service team is keeping a close eye on the impact of the outbreak in order to adapt the network accordingly.” dtac has found a significant rise in mobile applications focused on voice calls over the  video conferencing, internet (VoIP),  and home delivery. The top five (with a tie for fifth spot) are: Zoom user growth 828% Skype user growth 215% Google Hangouts Meet user growth 67% Grab…

dtac TriNet receives 26GHz 5G licenses

February 26, 2020 - Sharad Mehrotra, Chief Executive Officer of Total Access Communication PLC or dtac, together with Marcus Adaktusson, Chief Corporate Affairs Officer and Narupon Rattanasamaharn, Head of Regulatory Division, today received spectrum licenses for the 26GHz 5G bands from the National Broadcasting and Telecommunications Commission (NBTC). With the addition of 26GHz mmWave spectrum to dtac’s portfolio of mid- and low-band spectrum, dtac will be able to deliver high-quality, high-speed data services also in the future. dtac recently committed to having 5G in selected locations in Q2, 2020, while significantly boosting its existing network to give all customers improved coverage and up to three-times-higher data capacity. The upgrade of the existing network will be done through a combination of deployment of high-speed massive MIMO technology and rollout of 3,400 additional 4G-TDD sites (in partnership with TOT).

dtac Trinet pays spectrum license fee

February 21, 2020 - Sharad Mehrotra, Chief Executive Officer, Total Access Communication Plc or dtac, today handed over a cheque of 974,128,001.07 baht to the NBTC for two licenses of 26GHz spectrum band acquired in the recent multi-band auction. Sharad Mehrotra, CEO of dtac, said: “Our customers are already experiencing the highest download speeds in Thailand and with the addition of 26GHz mmWave spectrum to our portfolio of mid- and low band spectrum we will be able to deliver high-quality, high-speed data services also in the future.” dtac recently committed to having 5G in selected locations in Q2, 2020, while significantly boosting its existing network to give all customers improved coverage and up to three-times-higher data capacity. The upgrade of the existing network will be done through a combination of deployment of high-speed massive MIMO technology and rollout of 3,400 additional 4G-TDD sites (in partnership with TOT). About the 26GHz band: The unique features of 26GHz mmWave band include ultra-high speeds and ultra-high capacity for a wide range of 5G service applications that require almost instantaneous delivery of large amounts of data, such as high-resolution virtual (or augmented) reality, high-speed internet for large crowds at concerts, and remote health services.…

dtac commits to 5G and more accessible, high-speed connectivity for all

February 18, 2020 – Today, dtac shared its 2020 business strategy, aiming to achieve vastly improved customer journeys and up to three-times-better data capacity across its network. dtac also announced its 5G plans for the year, with select locations in first half, 2020, and new services launching every quarter, from dtac@home on massive MIMO, to private business networks and content partnerships. “The addition of high-band spectrum to dtac’s portfolio, which already includes mid and low bands, will allow us to provide the high-quality data experience that will be critical to future networks. We have made a commitment to never stop improving our network and our customers now enjoy the fastest download speeds in Thailand.(1) With the acquisition of 26GHz spectrum and the continued development of our mid-band holdings, we are determined to bring new technologies and a better data experience for the many, not for the few,” said Sharad Mehrotra, CEO of Total Access Communication PLC or dtac.   2020 ROADMAP dtac is transforming its customer experience to make it more contextualized and personalized. Today, personalized, machine-learning-enabled recommendations in digital channels already account for 38 percent of topping sales. The recent overhaul of the dtac reward experience also brings localized…

dtac acquires 5G spectrum to further strengthen network

February 16, 2020 - dtac today announced the acquisition of 200 MHz spectrum in the 26GHz band. The acquired high-band spectrum (also known as mmWave) adds to dtac’s already strong portfolio of mid- and low-band spectrum, currently bringing customers the fastest download speeds in Thailand. “We will never stop bringing new technology to our customers. In the last two years, we have made significant investments in advanced technology and new spectrum and our customers now enjoy the fastest download speeds in Thailand*. Our 5G preparations started already in 2018 with the rollout of high-speed TDD technology on our partnership spectrum 2300 MHz, followed by the acquisition of 700MHz spectrum in 2019. With the acquisition of 26GHz spectrum, we now have access to low, mid- and high-band spectrum to provide our customers with the best data experience also in the future,” said Sharad Mehrotra, CEO of dtac. The unique features of 26GHz mmWave band includes ultra-high speeds and ultra-high capacity for a wide range of 5G service applications that require almost instantaneous delivery of large amounts of data, particularly 5G-enabled innovation like massive IoT solutions. dtac will organize a press conference at dtac house to outline its 2020 business direction and…

dtac CEO submits bid documents for upcoming spectrum auction

Feb 4, 2020 - Sharad Mehrotra, Chief Executive Officer of Total Access Communication PLC or dtac, together with Marcus Adaktusson, Chief Corporate Affairs Officer, Prathet Tankuranun, Chief Technology Officer and members of the management team, today submitted bid documents for the upcoming multiband spectrum auction at the Office of The National Broadcasting and Telecommunications Commission (NBTC). The NBTC’s secretary-general Takorn Tanthasit received the bid documents, which will be vetted in a process of pre-qualification for bidders. The multiband auction is scheduled for 16 February, 2020.