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dtac warns iPhone users over iMessage spam

June 4, 2020 – dtac is warning iPhone users over messages from unknown senders that may appear in iMessage. These may contain advertising messages for illegal services such as gambling. In response, the National Broadcasting and Telecommunications Commission (NBTC), Apple and all operators have launched an investigation and preventive measures.  The discussions between NBTC, Apple and all operators will ensure the highest cyber security standards are in place for the protection of consumers. In addition, dtac recommends iPhone users to report spam and block senders in case they receive suspect messages on iMessage as per the following methods:  1.Report spam or junk  iPhone users can report iMessage that look like spam or junk from Message app. If a user receives an iMessage from an unknown sender, a Report Junk link will appear under the message. Tap Report Junk, then tap Delete and Report Junk. iMessage will forward the sender's information and the message to Apple, as well as delete the message from your device. 2.Block a phone number or contact Reporting junk doesn't block the sender from being able to send another message. To do so, go to iMessage, open the conversation, tap the contact at the top of the conversation,…

dtac warns customers not to share OTP

June 2, 2020 – dtac warns its customers to stay vigilant against phishing scams, offering services from dtac and asking for password required for transactional banking. According to the recent news about a pharmacist who received a call from a scammer, claiming to be a mobile operator and informing her that there was a duplication in her phone number. The scammer offered to fix this problem and the victim believed, which led to sharing OTP (One-time Password) used to provide security in online transactions. The victim’s OTP was later used for e-banking, transferring money to the scammer’s account as reported in the news. Due to the recent incident and other possible scams, dtac urges customers and the public to be watchful for this kind of contact and be careful in all channels risking online scams. dtac confirms that the company has no policy in asking for an OTP sent to a customer’s device. dtac employees only contact customers through the official dtac channels: Call Center 1678, Facebook dtac, and Twitter @dtac. During the COVID-19 pandemic, dtac has urged customers to be vigilant through all forms of communication, including press releases, Facebook, LINE, and Twitter and has made sure that this…

dtac supports healthcare workers and volunteers with free internet, shows unity in the “new normal”

May 27, 2020 – To accelerate Thailand’s recovery processes, dtac is supporting doctors, nurses, other healthcare workers and Village Health Volunteers (VHVs) all over the country by offering them unlimited internet for three months. It is part of a wider #bettertogether campaign to boost morale and encourage unity in the “new normal.” All healthcare workers using dtac monthly postpaid plans can register for this special privilege via the dtac application from May 20th – June 10th, 2020. Already, 8,000 healthcare workers have registered. The dtac app is available at  http://dtac.co.th/s/vqIMV Sharad Mehrotra, Chief Executive Officer Total Access Communication Public Company Limited or dtac said, “As a sign Thailand is ready to begin a new chapter after the COVID-19 crisis along with the public, dtac has also changed the network name seen on the top left of mobile screens from ‘Stay Safe’ to ‘Better Together.’ It signals that by being optimistic and united, caring for each other and sharing kindness, we can get through these tough times.” dtac is also encouraging the public to participate by sharing video clips which were posted on all dtac social media channels on 20 May 2020 (Facebook, LINE, YouTube, Instagram and Twitter). The video clips…

dtac #bettertogether campaign gives back to healthcare workers and volunteers with free internet, shows unity in the “new normal”

May 20, 2020 – dtac is supporting doctors, nurses, other healthcare workers and Village Health Volunteers (VHVs) all over the country by offering them unlimited internet for three months. It is part of a wider #bettertogether campaign to boost morale and encourage unity in the “new normal.” All healthcare workers using dtac monthly postpaid plans can register for this special privilege via the dtac application from May 20th – June 10th, 2020. The dtac app is available at  http://dtac.co.th/s/vqIMV dtac is also encouraging the public to participate by sharing video clips which will be posted on all dtac social media channels on 20 May 2020 (Facebook, LINE, YouTube, Instagram and Twitter). The video clip show influencers expressing their gratitude to healthcare professionals in their unique style, featuring @sindy_pwoong (Ping Pong) @paloyh (Ploy Horwang) @บ้านกูเอง@ohnsri1000 @theniti (Pompam) To participate, everyone is encouraged to share the videos and tag their posts #Dtag #แท็กต่อให้ทีมพี่หมออารมณ์ดี #แท็กต่อเน็ตฟรีให้ทีมพี่หมอไม่อั้น. Together, the posts will be a powerful testament to how grateful Thailand is for the long hours and hard work they must put in, in addition to being most exposed to risks of infection. As a sign Thailand is ready to begin a new chapter after the COVID-19…

dtac urges customers to stay vigilant against online gaming scams

May 19, 2020 - dtac is warning its customers against an increasing number of phishing scams. In some instances, scammers falsely claim that they are  dtac employees through Facebook Messenger, asking to help customers for a balance check or providing special offers., The scammers will ask for the customer’s phone number and purchase content (such as in-game items) billed to that number. The content provider then sends a One-Time-Password (OTP), usually a four-digit number, by SMS to the victim. The scammers then ask the victims to share the OTP as part of the false dtac service. With the OTP, purchase of the items is confirmed and billed to the victim’s phone number but the scammer keeps the purchased items. Victims may not notice until they receive their phone bill. The full process is as follows: The scammers create a fake account claiming to be a dtac employee, copying dtac logos and artwork from various online sources. The scammers reach out through Facebook Messenger in order to offer very attractive special deals. The scammers ask for the customer’s phone number. The scammer buys online content (such as in-game items) online and bills them to the victim’s phone number. Once the application is…

dtac reports year-on-year growth, performance pressured by COVID-19

24 April 2020 – Total Access Communication PLC. or dtac reported performance for Q120 with year-on-year growth in quarterly service revenues excluding IC and net profit, but with a revenue decline quarter-on-quarter due to an impact from COVID-19 situation in the second half of the quarter. Sharad Merohtra, dtac’s Chief Executive Officer, said “Our performance pre-COVID was in line with our targets and ambitions.  However, the outbreak affected us mainly on tourist, acquisition and outbound roaming.  The early signs of economic distress are also leading to spending optimization across customer segments.  We are taking actions to mitigate the impact, while leveraging opportunity to accelerate digitization and continuing to strengthen our network towards 5G.  The situation is changing rapidly and we will be adapting accordingly in order to connect our customers to what matters most. At the end of Q120, total subscriber base stood at 19.6 million with a subscriber loss of 1.0 million during the quarter from a decline in prepaid from aggressive competition and COVID-19 situation, and a decline in postpaid from one-time clean-up. Service revenues excluding IC for Q120 dropped 1.6% QoQ but increased 2.6% YoY while core service revenues for Q120 reduced 0.9% QoQ but increased 4.8%…

Half a million dtac customers apply for free 10GB internet within hours of launch

April 10, 2020 – The free 10GB internet data allowance launched today by dtac and the National Broadcasting and Telecommunications Commission (NBTC) was picked up by half a million people before noon. In response, dtac is boosting its network to keep customers connected with the deployment of 4G Massive MIMO at key locations nationwide. Month-on-month, data usage in March grew rapidly in Thailand, particularly in provinces where borders closed. With the launch of the 10 GB internet subsidy, growth is expected to accelerate further. According to dtac’s internet usage report on February-March: More than 75% of Thai internet usage is spent on social media and streaming apps and grew by 9% and 6% respectively, compared to Feb. By category, delivery apps led the internet usage growth, followed by news, games, home décor and financial services respectively. Data usage of short video app TikTok grew by 600% Data usage of video conferencing app Zoom grew by 2100% In greater Bangkok, data shows that Nonthaburi had the highest growth of data usage of 15%, followed by Samut Prakan of 13%, PathumThani increased 7% and Bangkok 4%.’ The report also found that there was a big jump in data usage in provincial areas, particularly those…

dtac and NBTC offer 10GB max speed internet for free to support life at home and minimize the spread of COVID-19

April 9, 2020 – dtac, together with the National Broadcasting and Telecommunications Commission (NBTC), will offer a free additional 10GB max speed internet for 30 days to existing customers. This privilege is offered one time per customer for the entire campaign, as per the NBTC’s conditions, with registration open from April 10-30. In addition, dtac is offering this data allowance at maximum speed. The offer is to support the work-from-home policy and ease the impact from COVID-19, as part of dtac’s numerous Happy@Home initiatives. Lih Ren How, Chief Marketing Officer of Total Access Communication Public Company Limited or dtac, said, “dtac is pleased to support the NBTC’s efforts to minimize the spread of COVID-19 by ensuring that all Thais can stay connected at home. This comes in addition to all our other Happy@Home initiatives, such as free data on #ShopeeTogether campaign for the Shopee app from Apr 16 – Dec 31 2020 and productivity apps like Zoom and Office 365. Our goal is for all our customers to be able to work and connect to what matters most to them during this critical time.” ELIGIBILITY From April 10-30, dtac customers can register for the 10GB offer by dialing *170*, followed…

dtac shares 7 ways to stay safe from the cybercriminals exploiting COVID-19

March 30, 2020 - dtac is concerned by the online threats facing Thais at this difficult time. Numerous organizations have reported a surge in criminal activity by hackers and fraudsters exploiting the public fears about COVID-19. Cybercriminals are impersonating the World Health Organization and critical national authorities to conduct fraud and phishing or spread fake information. In particular, many fake websites are impersonating www.เราไม่ทิ้งกัน.com, the genuine government website where Thais can register for 5,000 baht in COVID-19 compensation. Prathet Tankuranun, Chief Technology Officer at Total Access Communication PLC or dtac, said: “It’s important to be extra cautious of cybercriminals right now. It is imperative for all countries to cooperate in tackling cybercriminals. The US Federal Bureau of Investigation and Europol have both warned against a rise in attacks that prey on fears of COVID-19. In Thailand, the government has also issued an emergency decree with harsh penalties for sharing false information online. But ultimately, you are best positioned to protect yourself if you learn to spot the telltale sign of a cybercriminal. Be particularly cautions of messages claiming to be related to the 5,000 baht handout. There are many criminals impersonating the government’s website right now.” Here are seven tips…

dtac boosts connectivity for COVID-19’s frontline

March 27, 2020 – dtac is supporting medical personnel, public health agencies and government agencies with technology and connectivity solutions in response to the COVID-19 pandemic. The company’s latest deployment will boost network performance in the area of Thammasat University Hospital through the assistance of the National Broadcasting and Telecommunications Commission (NBTC). Prathet Tankuranun, Chief Technology Officer at Total Access Communication PLC or dtac, said: “As connectivity plays a critical role in this challenging time, dtac is here to serve the frontlines of the fight against COVID-19, which include healthcare workers and government agencies. Through the assistance of the NBTC, dtac is pleased to boost network performance in key areas and enable essential communications for patients and government services.” dtac has deployed mobile cell sites to help boost the capacity of its mobile network at Thammasat University Hospital, where a dormitory has been modified into a 308-bed field hospital to treat COVID-19 patients. “dtac’s capacities and solutions are enabling the seamless communication healthcare workers need to care for patients during this crisis, enabled by a reliable and secure network,” said Mr. Prathet. The mobile site is part of dtac’s wider efforts to adapt to changing traffic patterns caused by the…