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dtac customers can now test a mmWave 5G smartphone for the first time in Thailand

August 20, 2020 – At seven dtac halls across Thailand, dtac has introduced a new, high-band 5G experience on its 26 GHz frequency band. High-band spectrum, also known as millimeter waves, which will be primarily for industry use cases, allows the highest 5G speeds, the lowest latencies and ultra-high capacity for a wide range of 5G service applications, making them critical for the future of massive internet of things applications. Sharad Mehrotra, Chief Executive Officer of Total Access Communication PLC or dtac, said, “We wanted customers to experience the ultra-high-speed 5G that is possible on our high-band spectrum. This year, we will continue exploring use cases for millimeter wave 5G. And we’re also tripling our capacity on mid-band spectrum, which all our customers can enjoy.” dtac’s 26 GHz frequency band is compatible with a wide range devices designed for high-brand spectrum. In its March 2020 report, GSMA wrote that about 70 5G devices have been announced with mmWave compatibility. The 5G high-band experience can be tested now on a special HUAWEI Mate Xs, a foldable smartphone which can support 5G Millimeter wave (mmWave) or 26 GHz frequency band, on demonstration exclusively at the following dtac halls: dtac hall at Central…

dtac accelerates network modernization, partners with Nokia to deploy 5G/4G equipment

July 22, 2020 - dtac has partnered with Nokia to deploy 5G/4G equipment in selected areas of Thailand. As part of dtac’s efforts to never stop improving the network, the company is accelerating deployment of low band and high capacity massive MIMO technology to give customers better coverage and data experience.Prathet Tankuranun, Chief Technology Officer at Total Access Communication Plc or dtac, said: “We have made a commitment to never stop improving our network, and our strategy is focused on delivering better data experience for the many, not for the few. 5G-ready Massive MIMO is currently being deployed to provide higher capacity 3x better data experience on 4G network to meet the real needs of all customers. dtac will meet those needs in the cities, in rural areas, on both existing and future devices. Our goal is to connect all customers to what matters most”. Massive MIMO will be a transformative technology ... to continue to secure the high-quality network service for our customers." Prathet Tankuranun Massive MIMO will be a transformative technology in the years to come, and we assess vendors based on technical quality, ability to innovate and modernize the network, commercial terms and conditions, as well as…

dtac reports sequential profitability growth despite dent in revenues due to COVID-19

15 July 2020 – Total Access Communication PLC. or dtac reported performance for Q220 with quarter-on-quarter and year-on-year decline in quarterly service revenues excludinginterconnect charges as a result of full pressure from COVID-19, but with healthy growth in EBITDA and net profit driven by cost optimization capability Sharad Mehrotra, dtac’s Chief Executive Officer, Total Access Communication PLC. or dtac said “The second quarter was marked by the peak of the COVID-19 pandemic, including a month-long shop closure and nationwide lockdown. The crisis translated into a direct impact on revenues from the tourist and migrant segments, international roaming and new acquisition, and overall decline in customer spend. The situation has led to changing customer behavior in terms of data usage and adoption of digital channels. We took priority in connecting people through our reliable network and providing relevant offerings for the new normal, while supporting broader society through various relief initiatives. Having remained 100% operational throughout the crisis, we are now in a position to accelerate our digital transformation.” At the end of Q220, total subscriber base stood at 18.8 million with a subscriber loss of 835k during the quarter from COVID-19 situation. Subscriber loss is on account of lower acquisition…

dtac warns iPhone users over iMessage spam

June 4, 2020 – dtac is warning iPhone users over messages from unknown senders that may appear in iMessage. These may contain advertising messages for illegal services such as gambling. In response, the National Broadcasting and Telecommunications Commission (NBTC), Apple and all operators have launched an investigation and preventive measures.  The discussions between NBTC, Apple and all operators will ensure the highest cyber security standards are in place for the protection of consumers. In addition, dtac recommends iPhone users to report spam and block senders in case they receive suspect messages on iMessage as per the following methods:  1.Report spam or junk  iPhone users can report iMessage that look like spam or junk from Message app. If a user receives an iMessage from an unknown sender, a Report Junk link will appear under the message. Tap Report Junk, then tap Delete and Report Junk. iMessage will forward the sender's information and the message to Apple, as well as delete the message from your device. 2.Block a phone number or contact Reporting junk doesn't block the sender from being able to send another message. To do so, go to iMessage, open the conversation, tap the contact at the top of the conversation,…

dtac warns customers not to share OTP

June 2, 2020 – dtac warns its customers to stay vigilant against phishing scams, offering services from dtac and asking for password required for transactional banking. According to the recent news about a pharmacist who received a call from a scammer, claiming to be a mobile operator and informing her that there was a duplication in her phone number. The scammer offered to fix this problem and the victim believed, which led to sharing OTP (One-time Password) used to provide security in online transactions. The victim’s OTP was later used for e-banking, transferring money to the scammer’s account as reported in the news. Due to the recent incident and other possible scams, dtac urges customers and the public to be watchful for this kind of contact and be careful in all channels risking online scams. dtac confirms that the company has no policy in asking for an OTP sent to a customer’s device. dtac employees only contact customers through the official dtac channels: Call Center 1678, Facebook dtac, and Twitter @dtac. During the COVID-19 pandemic, dtac has urged customers to be vigilant through all forms of communication, including press releases, Facebook, LINE, and Twitter and has made sure that this…

dtac supports healthcare workers and volunteers with free internet, shows unity in the “new normal”

May 27, 2020 – To accelerate Thailand’s recovery processes, dtac is supporting doctors, nurses, other healthcare workers and Village Health Volunteers (VHVs) all over the country by offering them unlimited internet for three months. It is part of a wider #bettertogether campaign to boost morale and encourage unity in the “new normal.” All healthcare workers using dtac monthly postpaid plans can register for this special privilege via the dtac application from May 20th – June 10th, 2020. Already, 8,000 healthcare workers have registered. The dtac app is available at  http://dtac.co.th/s/vqIMV Sharad Mehrotra, Chief Executive Officer Total Access Communication Public Company Limited or dtac said, “As a sign Thailand is ready to begin a new chapter after the COVID-19 crisis along with the public, dtac has also changed the network name seen on the top left of mobile screens from ‘Stay Safe’ to ‘Better Together.’ It signals that by being optimistic and united, caring for each other and sharing kindness, we can get through these tough times.” dtac is also encouraging the public to participate by sharing video clips which were posted on all dtac social media channels on 20 May 2020 (Facebook, LINE, YouTube, Instagram and Twitter). The video clips…

dtac #bettertogether campaign gives back to healthcare workers and volunteers with free internet, shows unity in the “new normal”

May 20, 2020 – dtac is supporting doctors, nurses, other healthcare workers and Village Health Volunteers (VHVs) all over the country by offering them unlimited internet for three months. It is part of a wider #bettertogether campaign to boost morale and encourage unity in the “new normal.” All healthcare workers using dtac monthly postpaid plans can register for this special privilege via the dtac application from May 20th – June 10th, 2020. The dtac app is available at  http://dtac.co.th/s/vqIMV dtac is also encouraging the public to participate by sharing video clips which will be posted on all dtac social media channels on 20 May 2020 (Facebook, LINE, YouTube, Instagram and Twitter). The video clip show influencers expressing their gratitude to healthcare professionals in their unique style, featuring @sindy_pwoong (Ping Pong) @paloyh (Ploy Horwang) @บ้านกูเอง@ohnsri1000 @theniti (Pompam) To participate, everyone is encouraged to share the videos and tag their posts #Dtag #แท็กต่อให้ทีมพี่หมออารมณ์ดี #แท็กต่อเน็ตฟรีให้ทีมพี่หมอไม่อั้น. Together, the posts will be a powerful testament to how grateful Thailand is for the long hours and hard work they must put in, in addition to being most exposed to risks of infection. As a sign Thailand is ready to begin a new chapter after the COVID-19…

dtac urges customers to stay vigilant against online gaming scams

May 19, 2020 - dtac is warning its customers against an increasing number of phishing scams. In some instances, scammers falsely claim that they are  dtac employees through Facebook Messenger, asking to help customers for a balance check or providing special offers., The scammers will ask for the customer’s phone number and purchase content (such as in-game items) billed to that number. The content provider then sends a One-Time-Password (OTP), usually a four-digit number, by SMS to the victim. The scammers then ask the victims to share the OTP as part of the false dtac service. With the OTP, purchase of the items is confirmed and billed to the victim’s phone number but the scammer keeps the purchased items. Victims may not notice until they receive their phone bill. The full process is as follows: The scammers create a fake account claiming to be a dtac employee, copying dtac logos and artwork from various online sources. The scammers reach out through Facebook Messenger in order to offer very attractive special deals. The scammers ask for the customer’s phone number. The scammer buys online content (such as in-game items) online and bills them to the victim’s phone number. Once the application is…

dtac reports year-on-year growth, performance pressured by COVID-19

24 April 2020 – Total Access Communication PLC. or dtac reported performance for Q120 with year-on-year growth in quarterly service revenues excluding IC and net profit, but with a revenue decline quarter-on-quarter due to an impact from COVID-19 situation in the second half of the quarter. Sharad Merohtra, dtac’s Chief Executive Officer, said “Our performance pre-COVID was in line with our targets and ambitions.  However, the outbreak affected us mainly on tourist, acquisition and outbound roaming.  The early signs of economic distress are also leading to spending optimization across customer segments.  We are taking actions to mitigate the impact, while leveraging opportunity to accelerate digitization and continuing to strengthen our network towards 5G.  The situation is changing rapidly and we will be adapting accordingly in order to connect our customers to what matters most. At the end of Q120, total subscriber base stood at 19.6 million with a subscriber loss of 1.0 million during the quarter from a decline in prepaid from aggressive competition and COVID-19 situation, and a decline in postpaid from one-time clean-up. Service revenues excluding IC for Q120 dropped 1.6% QoQ but increased 2.6% YoY while core service revenues for Q120 reduced 0.9% QoQ but increased 4.8%…

Half a million dtac customers apply for free 10GB internet within hours of launch

April 10, 2020 – The free 10GB internet data allowance launched today by dtac and the National Broadcasting and Telecommunications Commission (NBTC) was picked up by half a million people before noon. In response, dtac is boosting its network to keep customers connected with the deployment of 4G Massive MIMO at key locations nationwide. Month-on-month, data usage in March grew rapidly in Thailand, particularly in provinces where borders closed. With the launch of the 10 GB internet subsidy, growth is expected to accelerate further. According to dtac’s internet usage report on February-March: More than 75% of Thai internet usage is spent on social media and streaming apps and grew by 9% and 6% respectively, compared to Feb. By category, delivery apps led the internet usage growth, followed by news, games, home décor and financial services respectively. Data usage of short video app TikTok grew by 600% Data usage of video conferencing app Zoom grew by 2100% In greater Bangkok, data shows that Nonthaburi had the highest growth of data usage of 15%, followed by Samut Prakan of 13%, PathumThani increased 7% and Bangkok 4%.’ The report also found that there was a big jump in data usage in provincial areas, particularly those…