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dtac offers free 100-min voice call price plan to support customers amid COVID-19 outbreak

April 20, 2020 – dtac, in collaboration with NBTC, offers free 100-minute voice call plan for 45-day usage. This is to continue dtac’s efforts in ensuring the company’s 20.6 million customers can stay connected when they need it most during this unprecedented crisis. How Lih Ren, Chief Marketing Officer at Total Access Communication Plc or dtac, said: “dtac is pleased to join the efforts in easing the financial burden of Thai people affected by the COVID-19 outbreak. In addition to this latest industry initiative, we’ve also lowered current price plans and increased the value of both prepaid and postpaid packages to benefit a wide range of customers, from students to small business owners, families or persons working from home” “In addition, our network teams are working 24/7 to boost the network capacity three times nationwide, with a focus on new high-traffic areas, such as hospitals and residential areas with numerous customers now working from home. At dtac, our promise to connect customers to what matters most is more critical than ever.” dtac customers can easily apply to the new offer of free 100-minute voice call service via USSD *170* followed by ID number, and press # before dialing. The measure…

dtac Launches Business Survival Solutions for the COVID-19 Crisis

Worry-free internet and productivity tools target SME needs April 14, 2020 – In an open-ended survey, dtac consulted over 700 people across nearly 50 businesses on their top needs during the COVID-19 crisis. What emerged is that smaller businesses are particularly unprepared for stable, effective work from home solutions. dtac is responding with new Business Survival Solutions to address these concerns. The top three most cited topics from interviewees were: Many employees do not have installed stable Wi-Fi or internet connections in their homes or in their hometowns. Lack of a stable internet connection at home makes effective remote work, such as video conferencing, unreliable. Employees expect their organizations to subsidize their home internet costs. Even employees with home internet are concerned their Wi-Fi is already overburdened by too many devices from the rest of the family. Hence the need for a dedicated “work-from-home” connection. The use of free applications for remote work has seen double- and triple-digit growth, with video conferencing massively increasing users’ data consumption. In addition to the need for larger data allowances for their employees, SMEs don’t always have Microsoft Office licenses to offer secure alternative to commonly used free apps to their employees. In response…

Half a million dtac customers apply for free 10GB internet within hours of launch

April 10, 2020 – The free 10GB internet data allowance launched today by dtac and the National Broadcasting and Telecommunications Commission (NBTC) was picked up by half a million people before noon. In response, dtac is boosting its network to keep customers connected with the deployment of 4G Massive MIMO at key locations nationwide. Month-on-month, data usage in March grew rapidly in Thailand, particularly in provinces where borders closed. With the launch of the 10 GB internet subsidy, growth is expected to accelerate further. According to dtac’s internet usage report on February-March: More than 75% of Thai internet usage is spent on social media and streaming apps and grew by 9% and 6% respectively, compared to Feb. By category, delivery apps led the internet usage growth, followed by news, games, home décor and financial services respectively. Data usage of short video app TikTok grew by 600% Data usage of video conferencing app Zoom grew by 2100% In greater Bangkok, data shows that Nonthaburi had the highest growth of data usage of 15%, followed by Samut Prakan of 13%, PathumThani increased 7% and Bangkok 4%.’ The report also found that there was a big jump in data usage in provincial areas, particularly those…

dtac reopens select shops to provide critical services

April 3, 2020 - The Permanent Secretary of the Interior Ministry has issued a memo to all provincial governors asking that they allow mobile operators to open shops in shopping malls, due to the critical nature of their services. Today, as per the exemption order given by certain provincial governors, dtac is reopening 80 shops at key locations. See the list at https://www.dtac.co.th/help/store-locations.html. In addition, the shops have upgraded their safety measures for customers and employees. Customers should also note that these shops will close at 6pm and all day on Saturdays and Sundays. Ms. Tipayarat Kaewsringarm, Chief Sales Officer, Total Access Communications Plc. or dtac said: “The Interior Ministry’s decision confirms what we already knew. Just like healthcare services, banks and supermarkets, mobile connectivity is absolutely critical to Thailand’s ability to function. Every month, 1.4 million people visit dtac’s shops. Some of them lack the know-how to use digital channels, particularly if they are older, and it is our duty to fully support them.” As always, dtac customers will be able to connect with dtac services through all online channels such as dtac app, which is available 24/7 for balance checks, price plan changes and add-on internet packages. The…

dtac never stops taking care of customers by delivering simpler, happier, and worry-free lifestyle at home

April 2, 2020 – dtac never stops taking care of customers by providing simpler and worry-free lifestyle at home to minimize the spread of COVID-19. Due to the current situations in Thailand, dtac has offered services and support that will bring convenient lifestyle to customers when staying at home. These offers and privileges are available for both prepaid and postpaid customers. Lih Ren How, Chief Marketing Officer at Total Access Communication Public Company Limited or dtac said, “dtac is always ready to support our customers during this difficult period, and help them stay at home safely. It is the reason we decided to launch the Happy@Home campaign to make our customers’ lives free from worries since internet usage is a basic requirement for studying or working from home. It is a necessary tool to provide convenience in daily life. Customers can order their food online, keep up with current situations on social media, and entertain themselves with movies, music, and video clips that will lessen their stress during this time.” dtac reward ‘Tam jai pak took wan suk’ delivers delicious experiences to your doorstep dtac reward ‘Tam jai pak took wan suk’ continues to deliver delicious treats from well-known restaurants…

dtac never stops taking care of our customers during COVID-19

1 April, 2020 - The COVID-19 outbreak is disrupting every aspect of our lives: how we educate our children, work together, and maintain social bonds. Every daily activity is now weighed against the imperative to stay healthy. To control the virus’s spread, social distancing is keeping us away from colleagues, friends and family. And yet, at this time of anxiety, staying in touch with them has never been more important. That’s why, at dtac, our promise to connect customers to what matters most is more critical than ever. Living under lockdown can be stressful, but dtac is working 24/7 to ensure that our 20.6 million customers need not worry about staying connected. dtac customers’ daily average internet usage has already soared from 9 hours to 12 this quarter. And more than 75 percent of that usage remains on social media and video streaming sites, which grew by nine and six percent respectively. But the fastest growth was in video conferencing and delivery apps, underscoring deep changes in our customers lives: High-traffic areas for data consumption is shifting from dense business districts to residential areas, where our customers need worry-free, secured networks for productivity apps and video conferencing, which saw double-…

dtac to shut down certain dtac Hall service centers in Bangkok, recommends customers use digital channels

22 March 2020 - Total Access Communications Plc or dtac today announced that it will shut down certain dtac Halls, customer service centers located in shopping malls across Bangkok, from March 22 to April 12, following the order issued by the Bangkok Metropolitan Administration (BMA). A list of the impacted shops can be found on dtac website CLICK Customers will still be able to do automated payment transactions at the shops. Referring to the BMA’s temporary closure for certain types of establishments (n.2), the BMA ordered the 22-day shutdown of shopping malls and venues of mass gathering in Bangkok as part of the efforts to reduce the spread of the COVID-19 outbreak. As always, dtac customers will be able to connect with dtac services through all online channels: The dtac app is available 24/7 for balance checks, price plan changes and add-on internet packages. You can download it via both Google Play Store and Apple Store. All purchases (e.g. mobile devices and sim) with free delivery can be made via dtac online store : https://www.dtac.co.th/device/ dtac call center will be on standby 24/7 via the following channels: dial 1678 for interactive voice recording (IVR, 3 Baht for each call, exclusive…

dtac Emphasizes Digital Experience by Offering the Add-on Internet Packages During the Spread of COVID -19, Requiring a Simple Step to Buy

March 19, 2020 – No need to leave your house and no need to make a phone call! dtac offers convenient options for both prepaid and postpaid customers who top up add-on internet package. Simply buy from dtac application or go to http://dtac.co.th/s/netfco and select a package with free additional COVID - 19 insurance from March 9 - December 31, 2020. Lih Ren How, Chief Marketing Officer of Total Access Communication Public Company Limited, or dtac, said, “dtac extrapolates that the internet usage of dtac network will increase 15% from the beginning of the year due to the increasing demand for working at home or staying home during the COVID-19pandemic. In order to ensure that all activities at home will remain efficient, dtac offers digital service that allows our customers to buy the internet package conveniently. In addition to that, we provide free COVID-19 insurance for our prepaid and postpaid customers who top up the add-on internet package from March 9 - December 31, 2020.” Details of dtac add-on packages: Top up add-on 500 MB/30 days for 99 baht and receive COVID-19 insurance for 30 days with maximum coverage of 140,000 baht. (Automatic renewal will be applied.) For subscription of…

dtac Launches COVID-19 Crisis Business Survival Corporate Solutions

March 18, 2020 – dtac announced a COVID-19 Crisis Business Survival”toolkit for corporate customers. The solutions include an internet package to support work from home or alternate sites, in addition to COVID-19 insurance and a powerful network solution that allows secured remote connections to access corporate enterprise or cloud applications. Rajiv Bawa, Head of Business Group, Total Access Communications Public Company Limited, or dtac, said, “While every organization is working on business continuity plans to prepare options for their staff to work from home or from outside the offices, dtac found that corporate customers have two key concerns. The first one is about the internet speed and the second one is the secured remote connectivity when accessing data from outside of the organizations. We would like to support our corporate customers during this period so that their businesses will continue as usual and their services remain unaffected through our simple and secured connectivity solutions.”  “COVID-19 Crisis Business Survival” solutions from dtac are: 1.Worry Free Insurance From COVID-19 Add-on internet package 99 baht and free 1-year COVID-19 insurance from Sunday Ins Co., Ltd. and free 500 MB of data  2.Work at Home and Worry Free with Value Internet Package Apply for…

dtac pledges to keep customers connected amid COVID-19 outbreak

dtac is putting in place strong measures to ensure continued service in the case of an escalation of the COVID-19 outbreak Patterns of mobile usage are expected to change if more customers work from home. dtac in partnership with the Ministry of Digital Economy for Society will promote and support its remote work policy and COVID-19 spread mitigation efforts. March 17, 2020 - dtac has established a comprehensive preparedness effort, vowing to keep customers connected amid the escalating COVID-19 outbreak. dtac is preparing for changes and possible increases in mobile usage. At the same time, the company is rolling out a range of measures to limit exposure of its employees so that they continue to provide mobile services without interruption. Sharad Mehrotra, chief executive officer at Total Access Communication PLC or dtac, said: “As the coronavirus outbreak spreads and causes a series of serious disruptions, mobile connectivity becomes the most critical way for everyone to stay connected with loves ones, continue to conduct business and receive information from the government. This is why dtac has put in place measures to keep our customers and employees safe, while also ensuring reliable services.” MOBILE SERVICES MOST NEEDED If the COVID-19 outbreak escalates,…