Product & Services

24/7 Doctor Consultation – How Melon Medical X dtac OneCall Solution Offers New Levels of Customer Experience

2 December 2022 – Melon Medical, the telemedicine platform developed by Thai doctors, chose the dtac OneCall solution for 24/7 call center service to elevate their remote medicine services. Telemedicine became key to handling healthcare for millions of people across the country with the emergence of COVID-19, enabling patients to stay home and be remotely diagnosed by their doctors. Melon Medical also features telemedicine for Thai travelers abroad. From Telesupport to Telemedicine Ms. Jomkwan Wanitchakarnchai, CEO and Co-Founder of Melon Medical, revealed that Melon Medical did not start as a telemedicine service for travelers going overseas, but grew from the effort to support COVID-19-positive Thai people who had not received proper medical attention. Melon Medical was founded by a team comprising medical and hospital administration professionals to offer telemedicine services. The service includes logistics support for medical equipment to be used with patients and follow-ups for up to 14 days. Melon Medical worked with the National Health Security Office (NHSO) in developing their platform. Melon Medical continues to offer telemedicine despite the alleviation of COVID-19, as the company’s superior services have become class-leading, thanks to the strong core team of doctors. The co-founders include Dr. Naphan Buarabporn, a plastic surgeon at…

dtac Gaming Nation X Gameloft Launches Gaming Nation PLAY Thailand’s Largest Online Gaming Platform with Over 1,800 Titles!

24 November 2022 – dtac’s Gaming Nation teams up with Gameloft to launch Gaming Nation PLAY as Thailand’s largest Online Gaming Platform with over 1,800 titles to choose from. To celebrate this collaboration, Gaming Nation PLAY is offering up to 3 days of free gaming, then starting from 9 Baht per day thereafter – play now at https://www.dtac.co.th/s/GNPLAYN All Roads Lead to Online Gaming Mr. How Lih Ren, Chief Marketing Officer at Total Access Communication PLC or dtac, said “dtac’s Gaming Nation platform has become a hit with gamers and we have raised the game to Gaming Nation 2.0 this October with elevated playability and accessibility for gamers on any mobile carrier. Gaming Nation aims to be the definitive gaming hub by addressing three points: 1. Easy access to gaming on smartphones instead of specific gaming gear, 2. Significantly more titles to choose from, and 3. Serving the growing trend of online gaming to play with friends rather than off-line games.” Mr. Florent Vallauri said, “In the past 20 years we have worked with hundreds of partners around the world to bring the best gaming experiences to users in over 150 territories. Our goal for this new collaboration is to…

dtac business Launches a 5G Mobile Private Network Built on AWS to Drive Digital Transformation for Thai Businesses

New 5G MPN services can help retailers, manufacturers and logistics players improve supply chain automation November 22, 2022 – dtac business launched a 5G Mobile Private Network (5G MPN) today with an aim to transform supply chains for Thai businesses, including those in the retail, manufacturing and logistics industries as they transition into “Industry 4.0”. Industry 4.0—also known as the Smart Factory—refers to the incorporation of advanced technologies such as Internet of Things (IoT), machine learning (ML), cloud and edge computing, smart sensors, and more into industrial production processes. 5G MPN is the glue that connects all devices that contribute to supply chain automation operated by real-time big data processing. dtac business’ 5G MPN is ready to support businesses in their digital transformation and drive efficiency in their operations. Built on Amazon Web Services (AWS), the 5G MPN is equipped with three core solutions at the edge: IoT, Artificial Intelligence (AI), and ML. The 5G MPN is a dedicated 5G core system using a private 5G core designed for optimized integration with edge computing using dtac’s 26GHz spectrum on 5G connectivity, along with local core systems for data processing. This combination offers high reliability, low latency, and superior security. Mr.…

dtac enables Google Pay for the First Time in Thailand on dtac App, Offering New Level of Convenient, Seamless Transactions

15 November 2022 – dtac is the first telco in Thailand to drive digital payments with Google, allowing payment with Google Pay via the dtac app. Living to its tech-telecom agenda, dtac aims to drive digital awareness and adoption within the nation and take advantage of technology to create equal social opportunities with digital information and services to enhance people's quality of life. Google Pay offers dtac subscribers a new level of convenience in digital lifestyle; dtac customers can now link a payment card to the Google Wallet app on Android mobile and pay via Google Pay in dtac app. Google Pay in dtac app allows dtac customers to pay bills and refill seamlessly with a few simple clicks. To get started, dtac subscribers can download the Google Wallet app from the Google Play Store today and add an eligible payment card. Mr. How Lih Ren, Chief Marketing Officer at Total Access Communication PLC, or dtac, said, “dtac is the first mobile carrier to launch Google Pay in Thailand as a payment option in dtac app. dtac’s vision is to go beyond mobile connectivity to better answer the needs of our customers by working with industry leaders to offer an…

Celebrating the all-New “Gaming Nation 2.0 King of Game Top-Up”

dtac is ready for big giveaway worth 20 MB in Q4 and announces new collab with MAKE by KBank offering 300.- cashback for new sign-ups 21 October 2022 – dtac launches Gaming Nation 2.0 – King of Game Top-Up, the secured mobile gaming platform easily accessed via any carrier, coupled with a big array of giveaways worth 20 million Baht in Q4 this year. Powering up this 2.0 upgrade, dtac teams up with a new partner, Kasikorn Business Technology Group (KBTG), the operator of the new generation-targeted MAKE by KBank application, to offer a cashback reward valued up to 300 Baht to new sign-ups at Gaming Nation and MAKE by KBank. Hurry up! Prizes worth 20 million Baht are calling at #GamingNation. Here are the prizes. 300 Baht Cashback from MAKE by KBank, a financial lifestyle app by KBTG – new sign-ups get 150 Baht worth of Gaming Nation Coin for gaming top-ups and 150 Baht cashback from MAKE by KBank. 2X Gaming Nation Coins for all gaming top-ups at Gaming Nation via any carrier between 21 October through 6 November 2022. dtac offers a prize pool of 200,000 Baht for winners of the Gaming Nation VALORANT Thailand Championship…

dtac’s Gaming Nation 2.0 X MAKE by KBank X the Leading Global Game Publishers Bolster the Best Mobile Gaming Ecosystem in Thailand

18 October 2022 – Gaming Nation – dtac’s mobile gaming platform – celebrates its successful first year with more than 7 million unique visitors by upgrading to Gaming Nation 2.0 with more popular games and more leading game publishers collaborating with the Gaming Nation and dtac offering the best exclusive deals and items, more cross-industry partners to empower ALL the gamers, enhanced Gaming Nation coin campaigns and loyalty program, new engaging and selling channel for an even more convenient and uninterrupted customer experience, and the biggest ever launch of new Gaming Nation Play, totaling over 20MB in value across the last quarter of 2022. Powering this upgrade is our new partner KASIKORN Business-Technology Group (KBTG) whose MAKE by KBank financial app for new gen lifestyle is rewarding new signups at Gaming Nation and MAKE by KBank with up to THB 300 cashback. Mr. How Lih Ren, Chief Marketing Officer, Total Access Communication PLC or dtac, said, “Gaming Nation is our mobile gaming platform under the Beyond Mobile Connectivity strategy to offer a wider range of meaningful services beyond telecommunication, enabling a comprehensive digital ecosystem. Launched in June 2021, Gaming Nation succeeded beyond expectation with more than 7 million unique visitors…

dtac Supports Thailand’s 10 million Tourist Target in 2022, with Special Promotions for Visitors from India

dtac partners with AXA offers free dtac Happy Tourist SIM cards to Travel Insurance customers and free calls back home for visitors from India, 7 October 2022 – dtac supports the Thai tourism industry’s target to welcome 10 million visitors in 2022 with a new campaign, especially for visitors from India and other parts of Asia. Best value mobile call and data packages start at just THB 349, with 30 minutes of free calls to India for Indian visitors. Joining dtac in this campaign is AXA Thailand General Insurance, a global leading insurance company, which offers free dtac Happy Tourist SIM cards to Asian visitors who buy AXA Sawasdee Thailand inbound travel insurance. Mr. How Lih Ren, Chief Marketing Officer at Total Access Communication PLC or dtac, said “dtac found that in Q3 2022, Asians are starting to constitute a larger portion of visitors to Thailand and so we are adjusting our marketing strategy to match this trend. We offer Asian visitors the best value SIM cards as well as data and call packages in Thailand.” “Visitors from India have topped the tourism market as China is still maintaining a Zero COVID measure. India also enjoys the highest economic…

dtac Wins YouTube Works Awards Thailand 2022 in the Force For Good Category for Disabled-Friendly Ad

28 September 2022 – dtac wins the Force For Good category of the YouTube Works Awards Thailand 2022 for our “go beyond (dis)abilities into possibilities together” campaign. The YouTube Works Awards Thailand 2022 celebrates and champions brands and agencies that produced the most compelling campaigns on YouTube. dtac’s "go beyond (dis)abilities into possibilities altogether” achieved a best-in-class ad recall lift and brand consideration with Click-Through-Rate at over twice the industry average. How to Communicate with the Disabled and Abled Persons Equally dtac learned to understand disabled persons and wanted to communicate what we know differently to the public – that disabled persons have abilities to overcome obstacles and limitations. The difference is that disabled persons striving to attain better lives needed more effort to overcome everyday challenges that other people take for granted. dtac respect these efforts and wish to offer disabled persons and their caregivers' additional support. To communicate our understanding of disabled persons to the general public, we sat down and discussed with our creative agency and production house how best to do this. Fortunately, we have a short-film talent to represent disabled persons – “Tan - Nicharee” who not agreed to be our presenter but also to…

How We Catch Call Center Scammers

20 September 2022 - Amidst the increasing call center and SMS scams, consumers are avoiding taking calls from unfamiliar numbers. However, have you ever wondered why we still receive SMS and calls from scammers non-stop, even though mobile operators, police and NBTC are taking serious actions with them? The dtac Anti-Scam Task Force reveals its strategy includes a Fraud Management system and the use of RPA (Robotic Automation Process) technology to track and identify call center scammers, leading to apprehension by law enforcement. Deep Dive in How We Catch Scammers dtac Anti-Scam Task Force compiles and analyzes multiple sets of data including complaints from our customers, data on call volumes, and network congestion which is then correlated to identify phones used for scamming. The task force is regularly reviewing its criteria to identify any missing links and improve its identification and suspension processes. When a phone used by a scammer is identified, all other numbers using the device are also suspended to minimize future threats. The task force is identifying proactive systems / controls to minimize the spam to its customers and involves a continuous process of improvement. Next, the details that have helped to suspend numbers can then be…

dtac to Offer All-New iPhone 14, iPhone 14 Plus, iPhone 14 Pro and iPhone 14 Pro Max

The iPhone 14 lineup is now available to pre-order and will be available at dtac shop starting September 16, 2022 15 September 2022 - dtac will offer the most advanced iPhone lineup ever with iPhone 14, iPhone 14 Plus, iPhone 14 Pro and iPhone 14 Pro Max, all with a durable and sophisticated design, superfast 5G, impressive camera upgrades, and vital new safety capabilities. iPhone 14 lineup and iPhone 14 Pro iPhone 14 and iPhone 14 Plus introduce new technologies and groundbreaking new safety capabilities, featuring two sizes — 6.1 inches and 6.7 inches.[1] The powerful camera system brings impressive upgrades and huge improvements to low-light photos, thanks to the enhanced image pipeline, Photonic Engine. Offering stunning video quality, both models also include a new Action mode for incredibly stable video, and Cinematic mode, now available at 4K at 30fps and 4K at 24fps. New vital safety capabilities — Crash Detection — help connect iPhone users with emergency assistance when they need it most, and with the A15 Bionic chip with 5-core GPU, gorgeous Super Retina XDR display, amazing battery life, industry-leading durability features, and superfast 5G, this lineup is more advanced than ever before. iPhone 14 and iPhone 14…

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