Product & Services

13 January 2021 - In response to the new wave of COVID-19 infections which began in mid-December, dtac has been continually innovating on how it supports customers’ ability to stay safe yet productive.  Work-from-home and social distancing have made mobile connectivity a critical service. dtac has responded with network upgrades, more affordable data plans and new cloud services. A New Network for the New Normal How Lih Ren, Chief Marketing Officer at Total Access Communication Plc or dtac, said: dtac, saw data usage grow even faster in rural and residential areas compared to the Bangkok Metropolitan Area and major cities. dtac customers consume more internet usage, 5% from April 2020, particularly in the eight months ago dtac customer usage Online Shopping increase 135%, Game 61%, Chat app. 7% and Streaming 4% respectively.The new usage patterns led to dtac adding sites in new high-traffic areas and the deployment of Massive MIMO technology, which can triple capacity. Moreover, dtac has begun offering services on 700 MHz, which is critical for indoor and outdoor coverage, making it perfectly suited to the rising use of data in homes and in the provinces. Emphasis in the network rollout was made in areas where social distancing,…

15 December 2020 – Thailand’s small and medium enterprises have had to leapfrog into advanced connectivity solutions due to the unprecedented challenges of 2020. Without the IT teams or budgets of large enterprises, they must keep their employees and customers safely connected, collaborate in the cloud and maintain uninterrupted digital lines of communication. One such company is Tanakul Workgroup, specializing in custom signage and exhibition space design. Their work requires holding to tight deadlines and working across multiple locations. With the additional pressure of social distancing, they turned to the WorryFree solutions from dtac business to digitalize their operations. Sermsak Sripongtanakul, Managing Director of Tanakul Workgroup, said, “Tanakul Workgroup is an SME with expertise in product displays, event and exhibition design, interior architeand commercial signs. For the past two decades, we’ve continually raised our standards and have worked with many organizations both in Thailand and overseas. Due to short deadlines, a large part of our work is carried out at night. For some projects we even have to build a temporary office at the site. So there is a constant need for round-the-clock mobile connectivity between our team members, in order to share large files or conduct video conferences.” Founded…

With this ‘Jaidee Recommends Transferring Money to Cambodia’, sending money home just got a whole lot more convenient, secure and faster for dtac’s Cambodian customers 10 December 2020 – ‘Jaidee Recommends Money Transfer Service to Cambodia’ service allowing international money transfers from Thailand to Cambodia. In partnership with e-money platform T2P, it provides a convenient, fast, and secure alternative to the informal channels which migrants often rely on. Instead, payees can get their money at Wing counters which have over 5,000 locations in Cambodia. Sukannee Lertsukwibul, SVP Head of Prepaid Market & Product Division at Total Access Communication Public Company Limited or dtac, said, “dtac is aware that our customers have to deal with a difficult economic situation right now. Therefore, we’ve adjusted our Jaidee offerings to bring them very practical benefits. ‘Jaidee Recommends Money Transfer Service to Cambodia’ service is offered at very reasonable prices and is far more reliable than informal channels.” Mobile phone retail shops all over Thailand can become partners, offering their Cambodian customers the option to top up and transfer money home. dtac is also reaching out to employers of Cambodian migrants who would like to introduce the service to their employees. They can contact…

Digitalizing healthcare and making it more accessible to low-income earners, dtac and insuretech startup Sunday Ins add pharmacy chains Fascino and Bangkok Drugstore to the Jaidee Pharmacy network  24 November 2020 – dtac Prepaid is expanding its Jaidee Pharmacy discounted rates and mobile access to licensed healthcare professionals nationwide. In collaboration with insuretech startup Sunday Ins, and franchise networks Fascino and Bangkok Drugstore, the agreement adds over 200 pharmacy outlets for a total of over 600 pharmacies now participating in Jaidee Pharmacy. All of the pharmacies within the alliance are government licensed, improving access to authentic medication and advice from medical professionals. Jaidee Pharmacy also brings neighborhood pharmacies into the digital and mobile arena, by making them accessible via new channels that blend online and offline services. Mrs. Sukannee Lertsukwibul, Head of Prepaid Market of Total Access Communication PCL or dtac, said, “dtac Jaidee Pharmacy helps our customers save money and it ensures they get real medication from licensed professionals. In the current economic climate, dtac believes it’s essential to help our customers to live healthily and save money. Our new partnership will make Jaidee Pharmacy even more accessible, with our ultimate ambition being to have a Jaidee Pharmacy partner…

23 November 2020 – dtac today is launching a new triple-value campaign for prepaid users of any network. The brand name devices on offer are eligible for the Shop & Payback tax rebate scheme, in addition to unlimited 4mbps internet and free calls to any network (up to 15-minutes at a time). The triple benefit of a steeply discounted device, free calls and free internet, is available in 24-month installments starting at only 333 Baht per month. Mrs. Sukannee Lertsukwibul, Head of Prepaid Market at Total Access Communication PCL or dtac, explained, “A working smartphone and unlimited internet are essential to economic survival during these difficult times. dtac Prepaid is looking for solutions to make the triple benefit of a device, free internet and free calls more affordable than ever, with prices as low as B333 per month. This is our commitment to ensuring our prepaid customers remain connected at all times.” Moreover, dtac is ensuring the 24-month plan is available to those without credit cards. The triple benefit offer will be available on cash cards from Krungthai Card PLC, Siam Commercial Bank, United Overseas Bank, Citibank and Kasikorn Bank (see details below). Offers begin 23 November 2020 until 31…

20 November 2020 - dtac will offer the new iPhone 12 lineup, including iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12, and iPhone 12 mini. With a beautiful new design, iPhone 12 models feature unparalleled new camera systems, the new Ceramic Shield front cover, edge-to-edge Super Retina XDR displays for a more immersive viewing experience, and Apple-designed A14 Bionic chip, the fastest chip in a smartphone. Customers will be able to order iPhone 12 models beginning on November 20, 2020, with availability on November 27, 2020. For complete pricing and availability details, please visit https://www.dtac.co.th/apple/iphone-12.html. With an all-new design and support for 5G, the 6.1-inch iPhone 12 Pro and 6.7-inch iPhone 12 Pro Max1 push the boundaries of innovation for users who want the most out of iPhone, with iPhone 12 Pro Max offering the largest display ever on an iPhone and the highest resolution at nearly 3.5 million pixels for a remarkable, true-to-life viewing experience. iPhone 12 Pro models are available in four stunning stainless steel finishes — graphite, silver, gold and pacific blue — and introduce an immersive edge-to-edge Super Retina XDR display, industry-leading IP68 water resistance2, and the new Ceramic Shield front cover, which provides the…

New SIM delivers the ultimate digital experience: Buy top-ups and pay bills using only the dtac app with Kasikorn Bank today With a simple K Check ID verification, customers can also open K-eSavings accounts at their nearest dtac Hall nationwide. 19 November 2020 – dtac together with strategic partner Kasikorn Bank is launching a new era of leveled-up prepaid services offering multifaceted benefits to users. dtac customers can open a K-eSavings account via the K PLUS at dtac Hall and receive a free Termsuk Plus SIM allowing them to buy top-ups and pay bills with the dtac app via Kasikorn Bank. These easy-to-use digital services are destined to satisfy younger users’ growing data usage in the new normal. Meeting the Needs of Online Youth dtac and Kasikorn Bank are responding to the specific needs of the 12- to 20-year-old segment. Kasikorn Bank is the first bank that enables youth aged 12 and over to open a bank account, debit card and mobile banking all on their own. Letting them embark on their digital money journey early and smoothly, the new K-eSavings account allows customers to use K Check ID verification at dtac Hall to open their account and obtain a…

17 November 2020 – The newly launched dtac reward coins bring exclusive privileges to dtac app users—both prepaid and postpaid. The coins can be redeemed for free perks such as internet data, food, drinks or even discounts on mobile devices. With social distancing guidelines still in place, dtac has seen a steep increase in dtac app usage, as it delivers seamless, touch-free, digital experiences to its users. The new coins will therefore encourage customers to continue benefiting from dtac reward in ways that are safe, fun and convenient. Plus, to celebrate the launch of dtac reward coins, bonus prizes can be enjoyed from today until 27 November 2020. What are dtac reward coins? dtac reward coins are on top of the special privileges dtac reward users already earn according to their user status and time with the network. The coins can be redeemed for gifts such as free calls or internet data, as well as lifestyle privileges, freebies and discounts. dtac prepaid and postpaid users are eligible to earn coins when making select transactions on dtac app and from playing several games within the app. Users can check for their coins details in the dtac app, under the dtac reward…

No installation required for this hassle-free, fully mobile solution from dtac Business 10 November 2020 – dtac Business, a provider of communication technology and solution services for small to large businesses, has launched the dtac OneCall service for SME. It transforms any mobile phone into a full business phone system that can direct and transfer incoming calls just like a fixed-line private branch exchange (PBX)—but with none of the hassles of installation and wiring. Fully mobile and scalable, dtac OneCall is easy to use and cost-effective, allowing teams to communicate with customers seamlessly from their mobile phones. Magnus Müller, Senior Vice President, Head of B2B SME Division, Total Access Communication PCL or dtac, said, “Thai SMEs are currently facing financial uncertainty while at the same time being forced to adopt new technologies and new ways of work. To support them, dtac Business develops simple solutions that offer great value. dtac OneCall is a perfect example: it enables a business to work effectively from anywhere, at any time and without any initial investment or expensive service fees.” Boost Sales Leads, Impress Customers One significant SME pain point is unanswered incoming calls, and the loss of business they represent. But investing in…