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dtac Offers Special Privileges to Customers at the 22nd Money Expo 2022 Bangkok, Taking Place 12-15 May at Challenger Hall 2-3, IMPACT Muang Thong Thani

9 May 2022 – dtac Reward offers special privileges to dtac customers seeking wealth management and health solutions when they visit the 22nd Money Expo 2022 Bangkok, the most comprehensive investment exposition under one roof. For every transaction of THB 5,000, dtac customers will be rewarded with a double bonus: a gift, as well as an ME Coin from the Money Expo that can be used to enter the Lucky ME Coins lucky draw for a chance to win one of many great prizes. Moreover, dtac customers can redeem their dtac Reward Coins for special souvenirs from the Money Expo and discount coupons for use at the food court. The dtac booth will offer a wide range of products and services at discounted rates for the entire duration of the event, from 12-15 May, at the Challenger Hall 2-3, IMPACT Muang Thong Thani. Special Privileges for dtac Customers at the 22nd Money Expo 2020 Bangkok: 1) For every transaction of THB 5,000 and over, you will receive: 1st Bonus – Bossini pouch valued at 1,090 Baht (limited to 150 units per day) 2nd Bonus – 1 ME Coin which can be used to enter the Lucky ME Coins lucky draw…

dtac Celebrates Thailand Reopening by offering free sim, data, and calls with Thailand’s #1 Happy Tourist Sim

5 May 2022 – As of 1 May, the Thai government has eased entry procedures for overseas tourists by rescinding the COVID - 19 Test & Go requirement. To support this significant and exciting step in the country’s economic recovery, dtac has launched new call packages for short-term tourists with unlimited high-speed connectivity and free same-network calls together with free 5G sim giveaway for any customers at airport channel. These offers, ranging from 3 to 90 days of usage, also include discounted overseas calls and free text chat on 5 apps to cater to a broad range of tourists. The packages are available now at dtac counters in Suvarnabhumi Airport and Don Mueang Airport in Bangkok, as well as Phuket Airport. Mr. How Lih Ren, Chief Marketing Officer, Total Access Communication PLC or dtac, said, “The government’s reopening of our borders from the beginning of May will definitely incentivize many more overseas tourists to come to Thailand. The Tourism Authority of Thailand (TAT) estimated that in 2022, Thailand will receive no less than 10 million overseas tourists, generating at least 500 billion Thai Baht in tourism revenue. The TAT has also set a target to welcome no less than 300,000…

dtac customers can stop call center scams by reporting nefarious phone numbers to 1678

12 April 2022 – dtac receives SMS scam reports, blocks nefarious numbers and forwards scam investigations to its regulator and the police as part of its continued measures to ensure cybersecurity for its customers. dtac customers can call or send an SMS/MMS to 1678  to report suspected scam messages, Furthermore, dtac advises customers to be cautious and avoid accepting unknown incoming calls with a + (plus sign) in front, indicating that the call is from a foreign country. dtac customers who encounter call center and SMS scams can inform us via one of two methods: Call 1678. Follow the instructions given by the Interactive Voice Response (IVR) system. After completing all the steps, the system will send you an SMS confirmation and report the scam to dtac. We will investigate the case, block the scammer’s phone number and contact the police and our regulator for further investigation. Send an SMS/MMS to 1678. dtac customers can also report a scam by attaching a screenshot of the incoming call or SMS as evidence. dtac will then investigate the case and take necessary follow-up actions against the scammers. dtac has been tackling call center scams since September of last year, investigating each case…

Khanom Jeen Namyapoo uses market research and dtac OneCall to professionalize its booming business in Chiang Mai

Khanom Jeen Namyapoo used data to study food ordering behavior, develop its menu and choose appropriate locations for its new branches The eatery differentiates itself as a vendor for premium fresh rice noodles by combining traditional recipes with digital marketing to overcome the challenges of the Covid-19 pandemic The eatery uses dtac OneCall service from dtac business to serve customers and organize incoming calls from every branch   April 7, 2022  When it comes to the restaurant business, Chiang Mai is a challenging place. New restaurants may do good business when they first open, but if they are slow to adapt to changing customer tastes, many end up closing. But Khanom Jeen Namyapoo has impressively turned this narrative on its head. Specializing in traditional rice vermicelli noodles with crab curry sauce, this business is proudly entering its fifth year with four branches across Chiang Mai, and two more in the works. Citywide expansion aside, this once-modest eatery has established a thriving food retail business called Khanom Jeen Namyapoo Chiang Mai Co. Ltd. and also has a robust CSR program to give back to society. What’s the secret to their success? Let’s find out. The restaurant’s founder, Mr. Max, quit his…

dtac’s Call Center Introduces Inclusive and Automated Services as Part of its Digital Transformation

March 31, 2022 – dtac’s Call Center has recently undergone several improvements as part of its commitment to digital transformation, improved customer experience, and digital inclusion. These improvements introduce AI technology and automations where relevant, while continuing to highlight the need for meaningful, human interactions between diverse customers and call center agents. Virat Jaruchoktaweechai, Head of Customer Call Service Division of Total Access Communication Plc or dtac, said, “Customer service plays an enormous role in business growth. As the frontline of customer service, dtac’s Call Center has rolled out three strategies – automation, human-to-human interactions, and digital inclusion – to meet the needs of an increasingly digital and diverse customer base.” For starters, the dtac Call Center has developed an AI-powered agent assistant that helps staff pull up relevant customer information with speed and accuracy. As a result, service efficiency has increased by 15%. In addition, the dtac Call Center has also raised its quality of service through an omnichannel call center model, interacting with and helping customers across multiple convenient touchpoints such as SMS, Line, and Facebook Messenger. Mr. Virat continued, “Moreover, the Covid-19 pandemic prompted the dtac Call Center to revolutionize how it operates, moving from a traditional…

dtac Collaborates with Tune Protect to Help Revitalize Thai Tourism this Songkran with its Easy Holiday SIM for Visitors

31 March 2022 – Tourists these days must have two essentials: strong travel insurance coverage and free high-speed data when they land. This Songkran festival, visitors to Thailand can enjoy both in one bundle thanks to a collaboration between dtac and Tune Protect Thailand. Customers who purchase Tune iPass travel insurance or iPass COVID-19 insurance will receive a free 6GB/3-day Easy Holiday SIM. This special offer is available at the dtac outlets only at Suvarnabhumi and Phuket airports from 25 March – 31 August 2022. Mr. How Lih Ren, Chief Marketing Officer, Total Access Communication PLC or dtac, said, “The Thai tourism situation is gradually improving after the reopening of borders began late last year. According to government figures, 203,970 overseas visitors flew into Thailand in February 2022. After all, Thailand is still a popular tourist destination with beautiful places, delicious food, and friendly people – all at an incredible value for money. dtac is determined to do our part in reviving Thai tourism and is pleased to welcome tourists back in time for the upcoming Songkran festival.” “To do this, dtac is collaborating with Tune Protect Thailand to offer overseas visitors who buy Tune iPasstravel insurance or iPass COVID-19…

Thai SMEs Can Enjoy Real-Time Cybersecurity With dtac Mobile Security

17 March 2022 – With hybrid work increasingly the norm, Thai businesses are feeling the heat from a rise in cyber crime. Last year, 56% of cyber threats in Thailand occurred via vulnerabilities in mobile devices. To combat these threats, dtac Business has launched dtac Mobile Security, a new solution that helps SMEs protect important business information and personal data from cyber threats including phishing. dtac Mobile Security offers real-time protection with hourly virus and spam definition updates. Unlike most other security solutions, dtac Mobile Security is not an additional app but rather a convenient add-on feature built into internet connectivity via the dtac network. Existing dtac Business clients will be notified via SMS about an automatic free trial beginning 17 March 2022. New Business clients who join 17 March – 17 May 2022 will also receive the dtac Mobile Security add-on. After the complimentary two months, the dtac Mobile Security add-on service will start at 29 Baht per subscription per month. Cyber Crime Leads to Big Losses in Asia A 2021 study, titled Cybersecurity for SMEs: Asia Pacific Businesses Prepare for Digital Defense, surveyed business executives and their IT personnel on cybersecurity and found that the majority of Thai…

dtac Launches “dtac Safe” Service to Safeguard Thai Internet Users from Surging Cyber Threats

10 March 2022 – dtac is committed to being a safe and reliable internet service provider under the strategy “Fast Forward Digital” and aims to provide inclusive digital transformation for Thai people equally and securely. To this end, dtac has launched “dtac Safe” a new cybersecurity service for dtac subscribers that provides security against increasingly widespread cyber threats in the booming digital era. ThaiCERT says that in 2021, Thais will face 2,250 cyber threats of all kinds. More than 700,000 IPs in Bangkok alone were infected with malware*. These threats have resulted from a rise in digital access among Thai users without sufficient knowledge around safeguarding against constant vulnerabilities and threats. dtac Safe service promotes confidence in the digital era dtac Safe is a new cybersecurity service on the dtac app. dtac Safe is the latest innovation of the Beyond Mobile Connectivity services. It offers cloud-based security against a wide range of cyber threats, including malware, viruses, phishing, ransomware, botnets, and command & control attacks on compromised servers. dtac Safe alerts customers of malicious websites and prevents access whenever a link is found to pose a cyber threat or is censored. The service also updates automatically, requiring no user input.…

dtac Goes Beyond Mobile Connectivity With Comprehensive Digital Services

https://youtu.be/WRO8PqvvIbg   Launches “dtac Safe” cyber security service for worry-free digital service, “dtac Gaming SIM” for unbeatable gaming experience, and "Pay Via dtac" to unify all billings into one convenient, secure bill with simple payment options. Introduces major upgrade to “New dtac App, Now for everyone" to serve as a digital lifestyle companion that delivers unmatched and personalized services and rewards   2 March 2022 – With its Fast Forward Digital strategy, dtac’s comprehensive digital transformation has led to significant growth over the past year – with 700,000 new customers adding to the company’s 6.7 million digital monthly users. To keep the momentum going in 2022, dtac is launching several new Beyond Mobile Connectivity services for the contemporary digital era: dtac Safe, dtac Gaming SIM, and Pay Via dtac. Moreover, dtac opens up new Beyond Mobile Connectivity services to Thai users via the comprehensive “New dtac App, Now for everyone”. The new version of the dtac App now supports 4 different languages – Thai, English, Burmese, and Cambodian – and supports a variety of lifestyle and payment needs. Mr. How Lih Ren, Chief Marketing Officer, Total Access Communication PLC or dtac, said, “The introduction of new digital services for consumers…

No More Interruption When Data Plan Runs Out While Using Facebook dtac Launches Facebook Mobile Center and Text-Only Facebook

dtac Launches Facebook Mobile Center and Text-Only Facebook 28 February 2022 – dtac is forging ahead towards digital growth by partnering with Meta to launch Facebook Mobile Center and text-only Facebook. Facebook Mobile Center is a customer engagement channel within the Facebook app that dtac is launching to provide its customers with seamless mobile data purchasing and customer service experiences. Within Facebook Mobile Center, dtac customers will be able to check their balances, explore and purchase data packages, check out special promotions, chat with dtac customer service agents and more, without leaving the Facebook app. Text-only Facebook enables dtac customers to stay connected with a text-only version of Facebook and Messenger when they run out of data until they can top up their data balance again. With text-only Facebook, dtac customers can message, post, comment, like or share text-based content with their friends and families without consuming their data bundles. Mr. How Lih Ren, Chief Marketing Officer, Total Access Communication PLC or dtac, said, “dtac is launching Facebook Mobile Center, an interactive communication channel in the Facebook app, to connect mobile subscribers with smooth transaction functionalities. We are also introducing text-only Facebook to help our customers stay connected, even when…