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Press Releases

“dtac Think Hai d” campaign encourages responsible disposal of e-waste

Call to share nostalgic memories of old devices on social media will raise awareness about Thailand’s number one source of electronic waste. 4 August 2020. The dtac Think Hai d campaign is calling on everyone to properly dispose of their disused mobile devices at any of the 51 dtac service centers around the country. In addition, by posting a picture of their device as they dispose of it along with their fondest memories of using it, participants can win free donuts from Dunkin’ Donuts and t-shirts made from recycled plastic bottles. Disused mobile phones, as electronic waste, constitute the largest share of toxic wastes in the country at 65 percent according to the Pollution Control Department (PCD) statistics from 2018. Only 13 percent of all toxic waste, including mobile phones and accessories, are properly managed according to the PCD. dtac, as a leading telecommunications company, has chosen to tackle the problem with a nationwide awareness campaign. Moreover, dtac conducted a survey and found that seven out of 10 households keep their mobile phones and devices even after they no longer work, further increasing the amount of unprocessed e-waste in Thailand. This prompted dtac to act in order to protect Thailand’s…

Popular podcast R U OK builds digital resilience in Thai youth with dtac Safe Internet

Bangkok, July 21, 2020 – dtac Safe Internet is supporting eight episodes of popular podcast R U OK to build digital resilience among youth and their parents. Aired by The Standard, Thailand’s leading web-only news media, the show is hosted by a psychologist specialized in empathic communication, Dujdao Vadhanapakorn. The eight episodes will air every Tuesday from July 21 to September 8, 2020.The special episodes sponsored by dtac Safe Internet explore the challenges children face online, from hate speech, fake news, to sexual abuse. The goal is to forge digital resilience and bridge the gap between children and their parents. dtac Safe Internet also provided expertise from its Safe Internet team, who feature in episode seven, “Idea crowdsourcing, a new way to stop cyberbullying.”R U OK has gained a strong following for its frank discussions on mental health, family, relationships and sexuality. Its host, Ms. Vadhanapakorn, is an author and dance therapist who turned to podcasting to encourage the public to better understand their own behaviors and those of others.On-uma Vattanasuk Rerkpattanapipat, Head of Communications and Sustainability at Total Access Communications PLC or dtac, said: “dtac Safe Internet campaign, now in its seventh year, continues its mission to spread awareness…

Customers’ need for seamless, caring digital services drives dtac transformation

Four key changes identified in mobile subscribers for second half of 2020: spending power, digital channel adoption, human migration and data usage.dtac responds with seamless digital journeys and more affordable offers including adjacent services that can lighten household spending.Network strategy to triple data capacity continues in new traffic hotspots as regional data usage growth outpaces Bangkok.dtac CEO says more flexible ways of work needed to keep up with changing lifestylesJuly 24, 2020 - dtac is responding to the impact of COVID-19 on Thai society with a three-pronged strategy of seamless digital ecosystems, network capacity improvements nationwide and new ways of work.According to the World Bank, 8.3 million Thais are at a risk of losing their job or income. To mitigate this trend, dtac is taking responsibility for all its customers with more affordable offers and privileges supporting households’ everyday needs, such as insurance and online shopping. Moreover, dtac is supporting customers’ rapidly increasing data usage by accelerating its rollout of high-capacity massive MIMO and TDD sites, which are compatible with 76 percent of mobile devices used by dtac customers. THE APP THAT CARES Presenting the company’s direction for the second half of 2020, Sharad Mehrotra, Chief Executive Officer of Total…

dtac makes lucky numbers more personal in seamless digital journey

23 July 2020 – dtac today introduced a new digital platform to find lucky numbers selected for specific birthdates by numerologist Tossaphorn Sritula, widely known as Ajarn Chang. After customers key in their birthdate, the system combs through 150,000 numbers to find the ones which he believes will bring good fortune to those born on that day. The lucky number recommendations are free while numbers are available for subscription from 499 baht per month. In a new survey, dtac found that 74 percent of Thais believe in numerology, the divine or mystical relationship between a number and coinciding events. Around 88 percent of numerology believers in Thailand expressed their interests in possessing lucky numbers due to four main reasons: increasing their confidence in love, financial and work affairs (85%), solving their life problems (35%), they were encouraged to do so by a friend (12%) or by a fortune teller (8%). How Lih Ren, Chief Marketing Officer at Total Access Communications Plc or dtac, said: “dtac is the pioneer of lucky phone numbers in the Thai market. And this is our most seamless and most personal platform yet. From finding your own personal lucky number to subscribing, it’s a very smooth…

dtac reward celebrates ‘tam jai pak took wan suk’ with ‘national french fry day,’ giving away 3,000,000 fries on 24th and 31st July’

July 23, 2020 - dtac reward teams up with popular French fry establishments to spread happiness to customers again in this July with the campaign ‘Tam jai pak took wan suk.’ The campaign aims to celebrate the ‘National French Fry Day’ by offering 3,000,000 fries for free when customers order via GrabFood Delivery. This will be the first time ever in Thailand for dtac reward customers to be able to wait for their fries at home instead of waiting in line at stores. Customers can register for the code on Fridays 24th July and 31st July 2020. The code, which will be valid for 7 days after registering, can be redeemed any day of the week. Penpa-Nga Suddhimondala, Head of Loyalty (dtac reward) at Total Access Communication Public Company Limited or dtac, said, “dtac reward’s ‘Tam jai pak took wan suk’ is returning and is ready to bring happiness to customers after the lockdown measures have been relaxed. However, even though most activities outside of home are allowed, dtac still focuses on providing any privilege that customers can enjoy at home. In order to do so, dtac partners with food delivery services which have been very popular and been providing…

dtac accelerates network modernization, partners with Nokia to deploy 5G/4G equipment

July 22, 2020 - dtac has partnered with Nokia to deploy 5G/4G equipment in selected areas of Thailand. As part of dtac’s efforts to never stop improving the network, the company is accelerating deployment of low band and high capacity massive MIMO technology to give customers better coverage and data experience.Prathet Tankuranun, Chief Technology Officer at Total Access Communication Plc or dtac, said: “We have made a commitment to never stop improving our network, and our strategy is focused on delivering better data experience for the many, not for the few. 5G-ready Massive MIMO is currently being deployed to provide higher capacity 3x better data experience on 4G network to meet the real needs of all customers. dtac will meet those needs in the cities, in rural areas, on both existing and future devices. Our goal is to connect all customers to what matters most”. Massive MIMO will be a transformative technology ... to continue to secure the high-quality network service for our customers." Prathet Tankuranun Massive MIMO will be a transformative technology in the years to come, and we assess vendors based on technical quality, ability to innovate and modernize the network, commercial terms and conditions, as well as…

The Union Prospers Insurance chooses dtac WorryFree to empower its digital sales and services in the new normal

July 16, 2020 – The Union Prospers Insurance Public Company Limited, an insurance with strong financial and great standard with sales representatives in all regions of Thailand, chooses dtac WorryFree package together with iPhone SE to facilitate organization agility and empower digital capabilities of the organization in the new normal. Captain Rachata Pisitbannakorn, Chief Executive Officer and Managing Director at The Union Prospers Insurance Company Limited, said, “The company’s Motor insurance sales has been increasing in the actual and post-COVID-19 outbreak. In serving customers in the social distancing, our sales representatives can’t use normal sales channels. We leverage connectivity and a digital platform to sell and serve our customers, and continue our digital transformation efforts to better serve our customers in the day that their behaviors already shifted to the new normal.” The digital transformation efforts that have become the new normal for the insurance industry align with the recently announced policies from the Office of the Insurance Commission. The policies include enabling sales representatives to permanently implement digital face-to-face selling. Besides traditional face-to-face selling, insurance sales representatives of Union Prospers Insurance can now offer products online through phone calls or video calls, submit customer’s personal data and documents on…

dtac reports sequential profitability growth despite dent in revenues due to COVID-19

15 July 2020 – Total Access Communication PLC. or dtac reported performance for Q220 with quarter-on-quarter and year-on-year decline in quarterly service revenues excludinginterconnect charges as a result of full pressure from COVID-19, but with healthy growth in EBITDA and net profit driven by cost optimization capability Sharad Mehrotra, dtac’s Chief Executive Officer, Total Access Communication PLC. or dtac said “The second quarter was marked by the peak of the COVID-19 pandemic, including a month-long shop closure and nationwide lockdown. The crisis translated into a direct impact on revenues from the tourist and migrant segments, international roaming and new acquisition, and overall decline in customer spend. The situation has led to changing customer behavior in terms of data usage and adoption of digital channels. We took priority in connecting people through our reliable network and providing relevant offerings for the new normal, while supporting broader society through various relief initiatives. Having remained 100% operational throughout the crisis, we are now in a position to accelerate our digital transformation.” At the end of Q220, total subscriber base stood at 18.8 million with a subscriber loss of 835k during the quarter from COVID-19 situation. Subscriber loss is on account of lower acquisition…

dtac Jaidee pharmacy vouchers to broaden access to licensed pharmacies

Newly launched e-vouchers make visits to a licensed pharmacist more affordable Pharmacists will be invited to join the platform, where customers can purchase discounted vouchers. June 29, 2020 – Due to growing health concerns and financial hardship, dtac is tackling the issues of self-medication and fake drugs. The Jaidee pharmacy vouchers are valid at participating pharmacies and can be purchased at discounts of up to 50%. Under this scheme, dtac customers both prepaid and postpaid can purchase vouchers worth up to 200 baht for 89 baht, while vouchers worth up to 300 baht cost only 150 baht. The e-vouchers can then be redeemed at participating drug stores by showing the confirmation SMS. The campaign lasts until Dec 31, 2020. For more information, visit www.dtac.co.th/s/Evoucher. At the same time, dtac is also opening an application for certified pharmacies nationwide to join the project. Pharmacists can visit  http://bit.ly/arincare or dial 064-226-6888 for details. How Lih Ren, Chief Marketing Officer at Total Access Communications Plc or dtac, said: “dtac starts from the challenges our customers face in their daily lives and then looks for solutions that empower them. Jaidee pharmacy vouchers bring health and peace of mind to customers who are often outside…

dtac and NetFoundry launch virtual networks for the new normal

June 22, 2020 – dtac is now offering a virtual network solution for businesses that is faster and more secure than existing hardware and VPN offers. dtac Business SmartConnect powered by NetFoundry operates under a novel model dubbed, “Network as a Service (Naas),” which is ideally suited for the post-COVID-19 world. It allows employees and businesses to reliably and easily connect to cloud, boosting their performance and efficiency. Rajiv Bawa, Chief Business Group at Total Access Communication Plc or dtac, said “dtac is committed to empowering businesses and driving growth through three key principles: trust, simplicity and honesty. To overcome business challenges and achieve their business goals in this challenging time, we’ve been developing a wide range of solutions that help businesses cope with the new normal.” dtac’s new service, SmartConnect powered by NetFoundry, can connect distributed applications in any cloud, on any device and anywhere. dtac is the first and the only connectivity provider in Thailand to a cloud-native, highly-secured, and performant option that requires no hardware or and without the need for outmoded networking methods such as VPNs. In addition, users can access their cloud-based data up to 10 times more quickly than traditional networks, with the extra…