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Press Releases

dtac supports prepaid customers with new ecosystem of services

Going well beyond a SIM with basic mobile connectivity, dtac is now offering greater accessibility and assistance in the daily lives of prepaid users dtac prepaid’s “3 Dee” benefits: great signal, great prices and great “jai-d” (kind-hearted) service Introducing 11 Jai-D services exclusively on dtac, from borrowing internet data to discounted pharmacy vouchers. New cross-sector partners expand accessibility with innovative distribution model 17 September 2020 – dtac has launched a new prepaid branding strategy for the new normal: on top of smooth mobile connectivity, dtac has launched services than benefit users in their daily lives. To underscore this 360-degree approach to service, a nationwide campaign will present the three benefits (“3 Dee”) of the “Happy Net SIM” and “Happy Call SIM” packages: great signal, great prices and great “Jai-D” services. These services are specifically tailors for prepaid users, bringing the kind of tangible perks and savings that matter most to them. Moreover, new alliances with Coke, PT fuel stations and Kasikornbank is expanding the distribution and convenience of joining dtac by offering free “Term Suk SIM” nationwide. dtac Prepaid – Always There to help Thai people in any economic condition Mr. How Lih Ren, Chief Marketing Officer, Total Access Communication…

dtac will offer the latest products from Apple

September 16, 2020 - Family Setup Starting September 17, 2020, dtac will be able to offer cellular service for Family Setup, which allows kids and older family members of the household who do not have iPhone to enjoy Apple Watch. Apple Watch Series 6 and Apple Watch SE dtac will offer the latest products from Apple, including Apple Watch Series 6, delivering breakthrough wellness and fitness capabilities, and Apple Watch SE, the ultimate combination of design, function, and value. Customers will soon be able to order Apple Watch Series 6 and Apple Watch SE. iPad Air & iPad 8th generation dtac will offer the latest products from Apple, including the iPad Air, featuring a stunning 10.9-inch Liquid Retina display and the powerful A14 Bionic chip for a massive boost in performance, and new eighth-generation iPad. Customers will soon be able to order the new eight-generation iPad and iPad Air.

dtac denounces employee layoff news report

11 September 2020 - Total Access Communication or dtac has stated the company has no plan to reduce its headcount by 50 percent, contrary to a news article from Matichon. Instead, dtac has announced that its employees can continue to work flexibly, either off-site or at the company headquarters, regional offices, and its three call center offices in Bangkok and its call center office in Chiang Mai. Strict measures have been imposed to maintain only 30 percent occupancy at all offices and to ensure hygiene and safety of its employees. Since June 1, all dtac service centers resumed normal operations under strict social distancing measures. To ensure the success of its flexible work model, dtac is using a ‘tight-loose-tight’ management approach which is tight on the expectations, loose on how employees choose to achieve their goals, and tight on accountability. dtac believes flexible work will become a growing expectation for employees and that it can empower them to be more productive and happier at work.  

dtac Think Hai D partners with Jones’ Salad to provide e-waste disposal services to promote food safety

1 September 2020 – Customers of organic restaurant chain Jones’ Salad can now dispose of their disused communication devices safely thanks to a new partnership with dtac’s e-waste management campaign dtac Think Hai D. dtac’s initiative to provide safe recycling services for unused mobiles, tablets and other electronic devices has added Jones’ Salad branches at The Market Bangkok, Silom Road and Central West Gate to its network of 51 dtac Halls nationwide.Electronic waste accounts for as much as 65% of all toxic waste in Thailand, yet only 13% of it gets processed properly, according to the Pollution Control Department (PCD). And the trend is growing. Across the country, the PCD predicts that by 2021, 13.42 million mobile phones and 3.65 million audio/video devices will be thrown away.Communication devices like phones and smart watches contain hazardous materials such as arsenic, lead and cadmium. These toxic materials have the potential to contaminate water sources and agricultural lands. A recent study at an e-waste sorting and dismantling community in Putthaisong, Buriram province by PCD experts from the 11th Regional Environment Office of Nakhon Ratchasima province found arsenic and lead levels exceeding permissible standard for residential and agricultural areas in four of the surface…

dtac boosts sales through its latest personalized lucky number campaign with astrologer Ajarn Chang

26 August 2020 – dtac today revealed impressive sales growth thanks to the relaunch one month ago of its popular “personalized lucky number” campaign. dtac has been working with popular Thai numerologist Tossaporn Sritula, widely known as Ajarn Chang, since 2005 to predict its customers’ fortunes via their telephone numbers. And the practice is no less popular in 2020. A recent dtac survey found that 74 percent of Thais attribute lucky numbers to their fortunes in love, finance, friendship and more. Mr. How Lih Ren, Chief Marketing Officer, Total Access Communication PLC or dtac, said: “This year we have offered our most personalized lucky numbers service yet. Our number health check platform provides an all-inclusive computation assessment that covers all aspects of Ajarn Chang’s numerology theory. Our continued partnership with Ajarn Chang has also been strengthened by a comprehensive media plan that offers content tailored for television and new media channels, including a Facebook Live-streamed fortune telling event.” Further success was driven by dtac’s recent partnerships with CSC and IT CITY, two of the largest smartphone and IT retailing chains in Thailand. With over 300 outlets nationwide, CSC and IT CITY have dramatically expanded dtacs sales channels while increasing the…

dtac commits to zero landfill by 2022

Environmentally-friendly ambition kicks off with “Think Hai D” boxes to collect e-waste at dtac Hall shops nationwide 24 August 2020 - dtac has launched a nationwide campaign dubbed “Think Hai D” to collect electronic waste at its dtac Hall shops nationwide. The waste will be processed to international standards by TES, a global leader in e-waste recycling. The process is able to recover 96-98% of raw materials, including precious metals, before reintroducing them into the circular economy. TES selected as “Think Hai D” e-waste recycling partner for responsible waste management dtac conducted a comprehensive procurement process to select its recycler, assessing several risks such as good governance and environmental management. Prospective e-waste recycling partner have to go through an in-depth qualifying process which includes agreeing to dtac’s Agreement of Responsible Business Conduct. Candidates must also have a valid Department of Industrial Works factory license type-106 for proper e-waste recycling and disposal. Moreover, they must be certified to NIST 800-88R1 standard - one of the most widely used data sanitization standards for electronic devices. dtac has the Supply Chain Sustainability team who performs assessment and inspections over recyclers in the vendors list on an annual basis to ensure that they maintain…

The Growing Role of Connectivity for Hospitals in the COVID Era

In a difficult economic climate, Rajathanee Hospital enhanced its medical services with dtac business WorryFree solutions 21 August 2020 – Rajathanee Hospital, the largest private hospital in the province of Phra Nakhon Si Ayutthaya, is enhancing medical services with effective connectivity solutions. In the wake of the COVID-19 outbreak, patients have been negatively affected due to a difficult economic situation, prompting the hospital to seek greater efficiency. The hospital reported that the dtac business WorryFree package is proving to be an effective enabler for patients and medical staff to remained connected with one another, reduce costs and improve the quality of healthcare. Surin Prasithirun, M.D., Chief Executive Officer of Rajathanee Hospital said, “Despite easing lockdown measures, the hospital relies on communication technologies to maintain strict social distancing. And with people taking more precautions when going out, the hospital communicates with its patients through text messages and instant messaging to reduce face-to-face interactions. Patients are notified when the appointment date is close, and prescribed medicines are shipped to patients who don’t have to receive physical care at the hospital.” Rajathanee Hospital also plans to implement a mobile queue management application to reduce waiting time for medical services and prescriptions as well…

dtac customers can now test a mmWave 5G smartphone for the first time in Thailand

August 20, 2020 – At seven dtac halls across Thailand, dtac has introduced a new, high-band 5G experience on its 26 GHz frequency band. High-band spectrum, also known as millimeter waves, which will be primarily for industry use cases, allows the highest 5G speeds, the lowest latencies and ultra-high capacity for a wide range of 5G service applications, making them critical for the future of massive internet of things applications. Sharad Mehrotra, Chief Executive Officer of Total Access Communication PLC or dtac, said, “We wanted customers to experience the ultra-high-speed 5G that is possible on our high-band spectrum. This year, we will continue exploring use cases for millimeter wave 5G. And we’re also tripling our capacity on mid-band spectrum, which all our customers can enjoy.” dtac’s 26 GHz frequency band is compatible with a wide range devices designed for high-brand spectrum. In its March 2020 report, GSMA wrote that about 70 5G devices have been announced with mmWave compatibility. The 5G high-band experience can be tested now on a special HUAWEI Mate Xs, a foldable smartphone which can support 5G Millimeter wave (mmWave) or 26 GHz frequency band, on demonstration exclusively at the following dtac halls: dtac hall at Central…

dtac, DEPA and Thai Media Fund launch digital skills course for Thai schools

17 Aug 2020 – Social distancing measures have greatly increased the screen time of Thai children and their exposure to online risks such as fake news, sextortion and cyber bullying. In response to this challenge, dtac has joined with DEPA and the Thai Media Fund to create a “Class for Super Kids” and “Class for Super Teachers.” The “Class for Super Kids” curriculum is designed to boost Thai children’s digital resilience as well as knowledge in advanced technology to prepare them for the digital future. Meanwhile, the “Class for Super Teachers” offers teaching approach and materials for teachers to administer digital resilience classes.  It also helps teachers stay relevant to the online learning environment, which has become the new-normal for Thailand’s education. SKILLS FOR A FAST-CHANGING WORLD A vast majority report being victims of cyberbullying and exposure to inappropriate content. The “Class for Super Kids”is designed to tackle these topics with strategies on identifying and avoiding online risks. As for teachers, a dtac survey reveals that they are aware of their responsibility to help children learn about digital resilience, but only half of them are confident in their skills and knowledge in the topic.  In addition, theycited their lack of…

dtac customers enjoy Mother’s Day special offers and “8th month best deals” with brand name beverages only from dtac reward

7 August 2020 – Today, dtac reward is launching special offers for August, celebrating Mother’s Day with great deals on brand name beverages. dtac customers are invited to bring moms to watch a movie in First and Deluxe Classes at SF Cinemas nationwide and indulge on discounted Swensen’s ice cream cakes. Treat yourself with the #TamJaiPakTukWanSuk (spoil yourself every Friday) campaign all through August with beverages at Au Bon Pain, D’Oro and KOI Thé at only 28 to 38 baht a drink, starting today at participating partners throughout the country. Ms. Penpa-Nga Suddhimondala, Head of Loyalty (dtac reward) at Total Access Communication PLC or dtac, said, “dtac reward brings happiness to customers with every celebration, such as Mother’s Day in August. dtac celebrates this as the month of love for moms in every home, inviting customers to take their moms out to watch movies and indulge in delicious ice cream cakes and refreshing beverages at special discounts.” These special offers are available for prepaid and postpaid customers who are currently active and registered as Platinum Blue Member, Gold Member, or Silver Member for dtac reward status. (Dial *140# for free to check your dtac reward status or log in to…