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Press Releases

dtac launches Thailand’s first electric vehicle connectivity platform to help reduce air pollution

30 January 2019 – dtac is expanding its core business by launching a full-service platform for electric scooters and motorcycles. Building on dtac’s mobile connectivity, the service will allow electric two-wheelers to benefit from a network of charging stations and services. Not only are the electric vehicles more convenient, they offer a substantial benefit in reducing air pollution. Currently, Bangkok is at dangerous levels of fine particles.  Fumes from older and poorly maintained petrol engines account for 50-60% of the fine dust particles most toxic to humans, making electric vehicles an urgent necessity for the quality of life of urbanites in Thailand. dtac is the first telecommunications company in Thailand to announce a broad collaboration with leading manufacturers and partners in the electric motorcycle industry. The platform will provide a new alternative to those looking for clean transportation in the city, in addition to driving performance and cost savings. dtac’s electric vehicle platform will officially launch at the Thailand Mobile Expo 2019 on February 7 at BITEC Bangna.

dtac has built a good foundation for growth

28 January 2019 – dtac was completely out of concession regime when the remedy period ended on 16 December 2018. With the partnership with TOT on 2300MHz wireless service, the acquisition of 1800MHz and 900MHz spectrums from the auctions in 2018, and the existing 2100MHz spectrum, dtac has a strong and competitive spectrum portfolio, with the largest downlink bandwidth in the market. The lease agreements with CAT provide long-term access to towers and other network infrastructure. Moreover, high level of network investment to expand 2100MHz and 2300MHz networks helped to strengthen network coverage and capacity, and improve customer’s experience. This reduces business uncertainty and provides a good foundation for dtac to return to growth in 2019. Furthermore, dtac’s legal risk pertaining to the concession agreement greatly reduces from the disputes settlement agreement, which is subject to an approval from the Annual General Meeting of Shareholders, to be held on 4 April 2019. At the end of 2018, total subscriber base stood at 21.2 million, all of which were registered under DTN, a subsidiary holding the 2100MHz, 1800MHz, and 900MHz licenses. In addition, the expansion of ‘dtac Turbo’ network was well ahead of target, with approximately 12,700 base stations installed by the…

dtac promises not to stop taking good care of customers by launching a campaign ‘Ying Yoo Ying Rak Kan ‘with the smartphone discount up to 3,000 baht

January 25, 2019 - Total Access Communication PLC. or dtac has launched a campaign ‘Ying Yoo  Ying Rak Kan ‘ (the longer you stay, the more we love you) for current customers who want a new smartphone with a special package. The campaign is applied to both prepaid and postpaid customers who have been with dtac for at least 18 months. Eligible customers can convert their Age of Used (AOU) with dtac into discount up to 3,000 baht when purchasing a smartphone valued at least 5,000 baht and 3,000 baht for postpaid and prepaid customers, respectively. Customers can exercise their rights at dtac center nationwide and dtac online store. To check the discount privilege, please call *234#. The campaign starts from January 25 to February 28, 2019.  For more details and conditions, please call dtac center at 1678 or visit www.dtac.co.th. Hot smartphones that allows customers to convert their AOU with dtac into handset purchase discount. Samsung Galaxy J6+ only 1,990 baht from 5,990 baht retail price with monthly package starting at 699 baht without any advance payment. Vivo V9 only 1,990 baht from 7,999 baht retail price with monthly package starting at 899 baht and 3,000 baht advance payment. Samsung Galaxy A7 only…

dtac launches a new solution using ‘LINE Business Connect’ to provide customers fast and convenient real-time self-services via LINE

January 16, 2019 – dtac launches a new solution on LINE platform using ‘LINE Business Connect’, to bring digital experience to customers under the concept of ‘Digital Care Channel’. dtac aims to add a digital channel for customers to check information of their subscription by themselves using their smartphones. Customers can check the time/data usage and limit, promotion, and other privileges in real time for 24 hours a day. dtac believes LINE can be a communication platform to build a closer relationship with customers and effectively meet customer’s individual needs. Mr. Panthep Nilasinthop, Acting Chief Digital Officer, Total Access Communication PLC. or dtac, said: “dtac aims to constantly develop easy fast and convenient channels to serve various digital services to customers. We have been providing the digital services under the campaign ‘digital care’ such as dtac application, dtac online community website, and dtac social media (Facebook, LINE, and Twitter). Latest, we have developed our channel on LINE platform (dtac Official Account) by using a new solution ‘LINE Business Connect’ to provide convenient and useful services for prepaid and postpaid customers on LINE platform. We look deeply into customers’ experience. We also hope to build customer relationship with the help of dtac’s LINE Business Connect”.…

dtac is working with Google to provide children and family-friendly content, fulfilling their child-friendly business strategy

January 10, 2019 – dtac always determines to provide creative internet experience for kids. Now dtac works closely with YouTube to give one-month-free of 2 GB data usage to watch video clips via YouTube Kids, an app for families and kids, starting from January 12 – April 11, 2019, and will also have other service providers included in the program in the future*. dtac also partners with top YouTube content creators, e.g. Kru Noklek, Dek Jew Chill Out, Lovely Kids Thailand, Pororo, Madame TV, and Brianna’s Secret Club, to provide kids knowledge and entertainment content on the occasion of National Children’s Day 2019. Mr. Panthep Nilasinthop, SVP, Head of Digital Sales, Services & Marketing Division, Total Access Communication PLC.or dtac, said: “As a mobile internet provider, dtac always aims to run child-friendly business by designing products and services that reflect our In-process corporate social responsibility (In-process CSR) strategy for child and youth under-18s, in which 82% of them surf the internet via the mobile phones.” “Kids spend time watching YouTube every day. Hence, in order to reduce the risk that children can access to inappropriate contents, dtac joins force with YouTube Kids to be a part of online ecosystem that benefits Thai…

dtac and CAT sign dispute settlement agreement

January 10, 2019 - Total Access Communication PLC or dtac, and CAT Telecom Public Company Limited or CAT, today announced an agreement to settle most of the existing disputes and all potential claims relating to the concession agreement for a total amount of 9.51 billion baht. The Disputes Settlement Agreement between dtac and CAT marks an important milestone in the long standing relationship between the two entities. This now enables a fresh start of a new infrastructure partnership. This will also significantly reduce current uncertainty relating to arbitration awards and court verdicts. The agreement does not cover the dispute over the revenue sharing with regards to excise tax and the disputes over the revenue sharing with regards to interconnection charges. For more details of a letter dtac has submitted to the Stock Exchange of Thailand (SET), please click here.

dtac and Telenor first telco to launch digital solution with Google for Android users to ease data top-up

January 7, 2019 -  dtac and Telenor Group is working closely with Google to make it easier for dtac and Telenor’s subscribers to manage their mobile data usage and price plans. Through the new Mobile Data Plan functionality in Android, dtac and Telenor subscribers can manage their mobile data plans and receive relevant alerts when the user experience may be impacted by for instance low data balance. More and more time is spent using Internet on mobile devices. As customers reach the limit or expiration of their mobile data plans, connections are turned off, speeds are reduced, and it ultimately results in a poor experience. With Mobile Data Plan directly from Android, customers can manage their mobile plans, receive useful notifications such as when they need to update their data plan, and also see and purchase relevant offers tailored to their mobile usage, all directly from Android, without having to install an app. First telcos in the world Telenor Group companies dtac in Thailand and Digi in Malaysia are the first telcos in the world to launch the feature. “This will provide our customers who use Android devices with a better experience in managing their mobile data usage, more personalized offers,…

dtac reveals the data usage during the New Year of 2019, “Bangkok” has the highest usage amount, while “Facebook” is the most popular application

January 1, 2019 – dtac reveals the mobile internet usages during the New Year of 2019. The data usage is lively, with Bangkok has the highest usage. Moreover, with Facebook as the ranked most popular application during the festival. With this opportunity, dtac is using the Massive MIMO 64x64 to support the crowded area for the better experiences of the customers during the countdown. Mr. Prathet Tankuranun, Chief Technology Officer, Total Access Communication PLC. or dtac  said that “During New Year Festival 2019, dtac has deployed the Massive MIMO 64x64, the modest technology supporting 4G TDD on 2300 MHz, to serve the high-speed Internet in the Festival’s areas, such as CentralWorld, Megabangna, andBalihai Bay Pattaya. Massive MIMO 64x64 is the leading technology that will bring mobile internet to 5G era, which is designed to support the transmitting of the mobile devices and increasing the capacity, including reducing the congested issue in the crowded area.” Moreover, dtac ensures the better experiences for its customers during 2019 New Year Festival by deploy mobile vehicles and small-cell antennas to boost its network capacity at key locations holding New Year’s celebration events across Thailand, as well as the 24-hours special team to support its services. “During the 2019 New Year…

dtac TriNet receives 900 MHz and 1800 MHz licenses

December 18, 2018 – Today, dtac TriNet received spectrum licenses for the 900 MHz and 1800 MHz bands from the National Broadcasting and Telecommunications Commission (NBTC). dtac had won the licenses for 1800 MHz and 900 MHz in auctions held by the NBTC in August and October, respectively. dtac now holds a complete spectrum portfolio including both low-band and high-band frequencies, forming a total of 110 MHz bandwidth with 70 MHz used for downlink. This is a great day for dtac’s customers. dtac now has the most download capacity per customer in the market, which can match their needs for a high-speed internet experience, be it watching high-definition video or browsing the web. As dtac continues to roll-out and upgrade our network nationwide, dtac network experience will continue to improve every day. dtac’s 28-year concessions for 1800 MHz and 850 MHz expired on September 15, 2018. The newly acquired licenses on 1800 MHz and 900 MHz therefore mark the end of dtac’s transition from a concession regime (with CAT) to a license regime. The transition was accomplished without any service disruptions despite its complexity and scale. dtac customers are now assured that dtac can offer continuous nationwide coverage, even in remote areas,…

dtac will never stop – promising to its customers as for Celebrating the end of the year and ready to support the high demand during new year celebration 2019

December 17, 2018 – dtac CEO leading the team of dtac to promise that we will never stop, and will always develop and come up with new innovations for its customers. Preparing for the high intensity of the usage during the New Year Festival. “We will never stop” will not be the promise only from Alexandra Reich, CEO of Total Access Communication PLC or dtac, but it will also become the promise of all of dtac employees under the leading of their CEO to their customers. For example, the marketing staff promise that they will never stop new idea to be better products to their customers, the sustainability staff will never stop to come up with the technology that can benefit the community, the call center staff will never stop to smile to their customers, the service hall staff will never stop to provide the best services, the network staff will never stop to improve the network to become better. Moreover, dtac promise that it will never stop taking care of its customers during the New Year Festival. dtac is preparing its network for heavy traffic on New Year holidays to ensure customer confidence during their trips and vacations. dtac sets up…