dtac Transformation

22 April 2022 – Total Access Communication PLC., or dtac, reported ongoing positive momentum in subscriber growth in the first three months of 2022 despite a slow macroeconomic recovery from COVID-19 and significantly aggressive competition. The company delivered on a healthy EBITDA margin in Q122 as a result of its structural efficiency initiatives while continuing focus on strategic ambitions for 2022. Sharad Mehrotra, dtac’s Chief Executive Officer, said, “Throughout the first quarter of 2022, the impact from the COVID-19 pandemic continued to linger in Thailand as a high number of Omicron cases were registered daily, resulting in a slow macroeconomic recovery while competition among operators escalated significantly. Despite the challenging environment, dtac continued to deliver on its strategic ambitions, which have translated into improved customer experience and engagement. By prioritizing customer experience, we have undertaken the ambition to expand 5G to 77 provinces by Q322, while also accelerating low-band deployment. As of Q122, 34 provinces were covered under dtac’s 5G 700 MHz network, with over 15,600 total base stations on the 700 MHz at the end of the quarter. As a result of our efforts, we continued to maintain a high Net Promoter Score, a steady decline of customer complaints,…

April 4, 2022 - Today Total Access Communication PLC, (dtac) held the Extraordinary General Meeting of Shareholders no. 1/2022 (“EGM”) of its shareholders in which they approved dtac’s proposed amalgamation with True. This is a major step towards forming a telecom-tech company that would supercharge Thailand’s digital agenda, deliver new and improved services to their respective customers, and develop the country’s human capital. In addition to today’s shareholder approval, the amalgamation is subject to regulatory review and notification to creditors. The National Broadcasting and Telecommunication Commission (NBTC), the companies’ industry regulator, was notified January 25, 2022 of their intent to amalgamate. Sharad Mehrotra, CEO of dtac said, “The new company is expected to offer customers improved 5G coverage with better network quality, reliability and speed, as well as value-driven services with improved customer care. We thank all shareholders for the support of this amalgamation. The new telecom-tech company plans to serve higher customer expectations, handle the rapid changes in global market landscape and accelerate Thailand to become a leader in the digital world by leveraging progressive technologies with attractive customer services and superior quality service offerings.” This process is expected to be completed in H2 2022. Customers will be able…

dtac continues its normal operations and will run its business independently until completion of the merger transaction, expected within 2022 18 February 2022 – Following a period of due diligence, Total Access Communication PLC., or dtac, announced that the Company’s Board of Directors has approved the amalgamation with True Corporation Public Company Limited, or True, and approved for the Company to enter into an agreement with True to create a new telecom-tech company. The transaction is subject to approval by the shareholders of both companies as well as customary regulatory approval. There is no impact to customers. dtac continues its normal operations and will run its business independently until completion of the merger transaction, expected within 2022. Through a merger of equals, the parties aim to create a telecom-tech company poised to meet increasing customer expectations as well as the challenges of fast-paced global market disruptions. The new company will offer customers improved 5G coverage with better network quality, reliability and speed, as well as value-driven services with improved customer care. The new company will contribute to Thailand’s efforts towards becoming a regional technology hub by introducing global technology advancements into attractive services and higher-quality products while creating employment opportunities…

Telenor expands cloud-based core network innovation and creates new 5G and edge services for customers As part of the agreement, Telenor and AWS will invest in joint go-to-market activities in select industries—such as manufacturing, supply chain and logistics, and automotive—to enable more 5G and edge services for customers. Working with existing customers to demonstrate the possibilities of cloud-based resources, Telenor will scale its cloud footprint, while innovating to develop new services that use a combination of the most advanced and secure cloud technologies from AWS. The agreement further expands the existing collaboration between both companies, with Telenor also becoming a member of the AWS Partner Network. Working with AWS, Telenor has already implemented an entire mobile core, running in the cloud, for Vimla—Telenor’s virtual mobile network operator brand in Sweden. Running on AWS, Vimla’s mobile core is scalable, programmable, and employs self-service APIs, enabling Vimla to create simple, innovative and valuable services for its customers. Vimla uses a wide range of AWS services, including Amazon ElastiCache, AWS Lambda, AWS Transit Gateway, and others to help scale elastically and provide a better service to more customers. The new cloud-based mobile core at Vimla is developed and managed as-a-service by Working Group…

28 January 2022 – Total Access Communication PLC., or dtac, reported a fourth consecutive quarter of subscriber growth for 2021 despite tough macroeconomic conditions and aggressive competition. The company’s favorable operational and financial performance is the result of ongoing network experience improvements, structural efficiency initiatives and clearly differentiated value propositions in the digital space.   Sharad Mehrotra, dtac’s Chief Executive Officer, said, “In 2021, we achieved subscriber growth every quarter, resulting in 704,000 net adds. Our accelerated network rollout markedly improved the customer experience, reaching our year-end target of 93% population coverage with over 12,700 base stations on the 700 MHz spectrum band. This led to a 4.8-percentage-point improvement year over year in 4G usage along with ongoing improvement in average revenue per user for customers on 700 MHz compared to those who are not. Additionally, the network’s full year net promoter score improved by 23 points as network complaints continued to decline.” Mr. Mehrotra added that dtac’s position as a “customer-centric challenger” delivered additional value to customers with a portfolio of customized offerings and adjacent services, along with digital transformation in customer- and retailer-facing channels. As a result, users of dtac’s digital channels grew to 6.7 million at the…

17 January 2022 - As the climate change alarm bells get louder, technology and digitalisation will come to our aid in 2022, predicts Telenor Research in its latest Tech Trends report. Green clouds, a battle for optimisation, and climate enlightenment through digital micro degrees and greenfluencers are some of the trends that will deliver a more sustainable future. 2021 is yet another year of extreme weather events and record-breaking temperatures. These underline the challenges humans, wildlife, and nature come face to face with a changing climate. Yet, despite the gloomy outlook, technological advancements and an accelerating digitalisation of society give reasons for hope. “People everywhere are waking up to the need to act on climate change and environmental degradation. For us in Telenor, it is key to understand how technology can both avoid being part of the problem and help in the transition,” says Bjørn Taale Sandberg, Head of Telenor Research. In the seventh edition of Telenor’s Tech Trends report, Sandberg and his team of researchers have taken a stab at forecasting how technological progress in 2022 can enable green transformation. The report also provides three tips to businesses on how they can avoid becoming victims of the ‘great resignation’…

English Version: New world record: Telenor employees write e-learning history 26 พฤศจิกายน 2564 - กลุ่มเทเลนอร์มุ่งเน้นการยกระดับภายในองค์กรและการพัฒนาทักษะใหม่อย่างต่อเนื่อง ด้วยบทพิสูจน์จากการเข้าเรียนออนไลน์ในหลักสูตร Growth Mind Set โดยกลุ่มพนักงานของเทเลนอร์ยุโรปเหนือและเอเชียรวมทั้งดีแทค ได้แสดงให้เห็นถึงความตั้งใจที่จะเพิ่มทักษะการเรียนรู้ เพื่อตอบสนองความต้องการที่เปลี่ยนแปลงอย่างรวดเร็วของลูกค้าทั่วโลกด้วยการสร้างสถิติโลก GUINNESS WORLD RECORDS™ จากการเรียนออนไลน์ในเวลา 24 ชั่วโมง โดยพนักงานได้เข้ามาเรียนออนไลน์ในหลักสูตร Growth Mind Set ที่กำหนดไว้ เริ่มต้นในวันที่ 27 ตุลาคม 2564 เวลา 7.00 น. ถึงวันที่ 28 ตุลาคม 2564 ในเวลาเดียวกัน พนักงานของเทเลนอร์ทั้งหมด 4,504 คน ในจำนวนนี้เป็นพนักงานดีแทค 1,040 คน ดีแทคนับเป็นบริษัทในกลุ่มเทเลนอร์ที่มีพนักงานเข้ามาเรียนมากที่สุดเป็นอันดับ 1 จนสามารถสร้างสถิติโลกและประสบความสำเร็จในที่สุด “เราเชื่อว่าสังคมดิจิทัลจะทำให้เกิดโซลูชั่นใหม่ๆ ที่สามารถแก้ปัญหาความท้าทายระดับโลกทั้งในปัจจุบันและอนาคต อย่างไรก็ตาม ความสามารถของธุรกิจในการใช้ศักยภาพสูงสุดแห่งอนาคตดิจิทัลนั้นขึ้นอยู่กับว่าเราอำนวยความสะดวกในการนำทักษะใหม่และที่สำคัญมาใช้ได้ดีเพียงใด ดังนั้นเราจึงได้เพิ่มความพยายามในการเรียนรู้เพื่อให้แน่ใจว่าเราจะอยู่ในระดับแนวหน้าในการยกระดับและพัฒนาพนักงานของเรา” นายซิคเว่ เบรคเก้ ประธานและประธานเจ้าหน้าที่บริหาร กลุ่มเทเลนอร์ กล่าว เส้นทางการสู่องค์กรแห่งการเรียนรู้ ในปี 2561 นายซิคเว่ เบรคเก้ ประธานและประธานเจ้าหน้าที่บริหาร กลุ่มเทเลนอร์ เริ่มปฏิบัติการท้าให้พนักงานทุกคนเรียนรู้อย่างน้อย 40 ชั่วโมง (40 Hours Challenge) ในแต่ละปี ความคิดริเริ่มนี้ได้รับการพิสูจน์แล้วว่าประสบความสำเร็จ และในปี 2563 พนักงานของเทเลนอร์ ได้เพิ่มทักษะโดยเฉลี่ยเป็นประวัติการณ์ถึง 53.5 ชั่วโมง บริษัทยังพัฒนาพอร์ทัลการเรียนรู้ภายใต้ชื่อ Telenor Academy “เราต้องการเป็นบริษัทชั้นนำในการพัฒนาทักษะในตลาด เพื่อให้มั่นใจว่าบริษัทพร้อมสำหรับอนาคต ด้วยบุคลากรที่มีทักษะที่จำเป็นต่อการขับเคลื่อนองค์กรที่เร่งสู่ดิจิทัล” นายซิคเว่ กล่าว ผลจากประสบการณ์หลายปีกับกระบวนการเรียนรู้ เทเลนอร์ได้เปิดตัวแพลตฟอร์ม 'เทเลนอร์ ยู' แพลตฟอร์มออนไลน์ เป็นระบบนิเวศการเรียนรู้ที่พัฒนาขึ้นด้วยโครงสร้างเส้นทางการเรียนรู้ส่วนบุคคลของพนักงานแต่ละคน การเปิดตัว Telenor U เป็นกุญแจสำคัญในกระบวนการเสริมสร้างความสามารถและความรู้ภายในให้กับทุกหน่วยธุรกิจ และช่วยให้นำความสามารถใหม่ๆ มาใช้ได้อย่างรวดเร็วยิ่งขึ้น การเรียนรู้อย่างต่อเนื่องและการเพิ่มทักษะช่วยเพิ่มความสามารถในการเชื่อมต่อลูกค้ากับสิ่งที่สำคัญที่สุดและส่งเสริมสังคม

25 October 2021 – In Q321, dtac delivered customer experience improvement through its low-band network expansion while driving the efficiency programs through network structural transformation and operational excellence for resilient operations delivering a healthy margin. Sharad Mehrotra, dtac’s Chief Executive Officer, said, “We are pleased to report sustained momentum in customer experience improvement following our accelerated network rollout. On the 700 MHz, we have over 11,800 base stations and on track to reach 93% population coverage on 4G by year-end. This not only resulted in a further increase in network Net Promoter Score from the previous quarter, but also more 4G usage and signs of ARPU improvement when compared between 700 MHz users and non-700 MHz users, proving that our network investment strategy is effective. The third quarter has been particularly challenging due to reduced economic activity following COVID-19 related restrictions. Despite this, we pursued our strategy as a customer-centric challenger and have worked to strengthen our portfolio of adjacent services to bring incremental value to our customers. As such, we look into customers’ pain points when offering our services: From high-impact OTT services offered via Direct-Operator-Billing, to different offerings on Jaidee, resulting in growing transactions. In addition, we enhanced…

30 April 2021 – Total Access Communication PLC., or dtac, reported another quarter of positive subscriber net-adds and a return to stabilized service revenues following four consecutive quarters of loss due to the impact of the pandemic. The Company’s continued focus on the Thai mass market yielded encouraging signs of sustained recovery while the new 700 MHz spectrum, with its accelerated rollout plan, drove clear improvement in customer experience. Sharad Mehrotra, dtac’s Chief Executive Officer, said, “We are pleased to see early signs of recovery despite the ongoing pandemic. Thanks to the aggressive rollout of the 700MHz network, which already covers two-thirds of the population, our customers are experiencing improved network coverage and capacity. In addition, we can now offer 5G services in six major cities and will expand 5G capability to more sites in high-traffic areas throughout 2021. We continue to explore 5G use cases on the mmWave spectrum, in collaboration with various industry partners. As a customer-centric challenger, our priority remains to deliver high-speed experience through continued investments in our network. Furthermore, we see good traction from our modernization journey, aimed at accelerating digital transformation and organizational simplification. In addition to the core growth area, we are confident…

16 March 2021 - In the 2021 Thailand Best Employer Brand Awards, dtac got top honors in Career Development, Excellence in Training, HR Strategy in Line with Business, Health in the Workplace. The awards reflect dtac’s pioneering approach to employee empowerment: a self-serve platform for employees to plan their careers, flexible work from home policies and a “tight-loose-tight” management style. Sharad Mehrotra, Chief Executive Officer of dtac said, “dtac’s quadruple-win in the 2021 Thailand Best Employer Brand Awards is confirmation that our customers are best served by empowering the employees closest to them. Whether dtac is launching a platform for employees to take ownership of their careers or implementing flexible work across all our offices, our guiding principle is ‘tight-loose-tight.’ We are clear on expectations, but we allow employees to execute on our ambitions the way they feel will deliver the most impact. And finally, we measure results very consistently. This makes for happier customers and employees alike.” Award in Career Development dtac’s PromptGrow platform enables employees to assess themselves online, chart their career goals, and close the gaps that will allow them to fulfill their ambitions. Award in Excellence in Training In addition to a vast library of online…