dtac Transformation

25 October 2021 – In Q321, dtac delivered customer experience improvement through its low-band network expansion while driving the efficiency programs through network structural transformation and operational excellence for resilient operations delivering a healthy margin. Sharad Mehrotra, dtac’s Chief Executive Officer, said, “We are pleased to report sustained momentum in customer experience improvement following our accelerated network rollout. On the 700 MHz, we have over 11,800 base stations and on track to reach 93% population coverage on 4G by year-end. This not only resulted in a further increase in network Net Promoter Score from the previous quarter, but also more 4G usage and signs of ARPU improvement when compared between 700 MHz users and non-700 MHz users, proving that our network investment strategy is effective. The third quarter has been particularly challenging due to reduced economic activity following COVID-19 related restrictions. Despite this, we pursued our strategy as a customer-centric challenger and have worked to strengthen our portfolio of adjacent services to bring incremental value to our customers. As such, we look into customers’ pain points when offering our services: From high-impact OTT services offered via Direct-Operator-Billing, to different offerings on Jaidee, resulting in growing transactions. In addition, we enhanced…

30 April 2021 – Total Access Communication PLC., or dtac, reported another quarter of positive subscriber net-adds and a return to stabilized service revenues following four consecutive quarters of loss due to the impact of the pandemic. The Company’s continued focus on the Thai mass market yielded encouraging signs of sustained recovery while the new 700 MHz spectrum, with its accelerated rollout plan, drove clear improvement in customer experience. Sharad Mehrotra, dtac’s Chief Executive Officer, said, “We are pleased to see early signs of recovery despite the ongoing pandemic. Thanks to the aggressive rollout of the 700MHz network, which already covers two-thirds of the population, our customers are experiencing improved network coverage and capacity. In addition, we can now offer 5G services in six major cities and will expand 5G capability to more sites in high-traffic areas throughout 2021. We continue to explore 5G use cases on the mmWave spectrum, in collaboration with various industry partners. As a customer-centric challenger, our priority remains to deliver high-speed experience through continued investments in our network. Furthermore, we see good traction from our modernization journey, aimed at accelerating digital transformation and organizational simplification. In addition to the core growth area, we are confident…

16 March 2021 - In the 2021 Thailand Best Employer Brand Awards, dtac got top honors in Career Development, Excellence in Training, HR Strategy in Line with Business, Health in the Workplace. The awards reflect dtac’s pioneering approach to employee empowerment: a self-serve platform for employees to plan their careers, flexible work from home policies and a “tight-loose-tight” management style. Sharad Mehrotra, Chief Executive Officer of dtac said, “dtac’s quadruple-win in the 2021 Thailand Best Employer Brand Awards is confirmation that our customers are best served by empowering the employees closest to them. Whether dtac is launching a platform for employees to take ownership of their careers or implementing flexible work across all our offices, our guiding principle is ‘tight-loose-tight.’ We are clear on expectations, but we allow employees to execute on our ambitions the way they feel will deliver the most impact. And finally, we measure results very consistently. This makes for happier customers and employees alike.” Award in Career Development dtac’s PromptGrow platform enables employees to assess themselves online, chart their career goals, and close the gaps that will allow them to fulfill their ambitions. Award in Excellence in Training In addition to a vast library of online…

29 January 2021 – Total Access Communication PLC. or dtac reported positive subscriber net-adds in Q420 despite ongoing external challenges from the pandemic. In FY20, the Company focused on delivering efficient operations in serving the Thai mass market with essential connectivity while re-defining customer experience in a new era where customer lifestyle has been reshaped. Sharad Mehrotra, dtac’s Chief Executive Officer, Total Access Communication PLC. or dtac said “while the pandemic impact is not yet behind us, we have embraced challenges to adapt and grow. Steered by our resilient operating model, we secured efficient operations and adhered to our customer-centric approach in delivering offerings that reflect the best of our values while empowering customer with enhanced digital capabilities to meet the changing needs. Despite external uncertainties on our path to recovery ahead, dtac’ s continued focus will be on strengthening the network to ensure high-quality, high-speed experience for the Thai mass market while maintaining momentum on digital transformation and operational excellence for future innovation and sustainable growth.” Throughout the year, the Company not only brought in new products and service proposition that matter to customer everyday life given the economic impact, but also equipped customers with improved online journey to…

Four key changes identified in mobile subscribers for second half of 2020: spending power, digital channel adoption, human migration and data usage.dtac responds with seamless digital journeys and more affordable offers including adjacent services that can lighten household spending.Network strategy to triple data capacity continues in new traffic hotspots as regional data usage growth outpaces Bangkok.dtac CEO says more flexible ways of work needed to keep up with changing lifestylesJuly 24, 2020 - dtac is responding to the impact of COVID-19 on Thai society with a three-pronged strategy of seamless digital ecosystems, network capacity improvements nationwide and new ways of work.According to the World Bank, 8.3 million Thais are at a risk of losing their job or income. To mitigate this trend, dtac is taking responsibility for all its customers with more affordable offers and privileges supporting households’ everyday needs, such as insurance and online shopping. Moreover, dtac is supporting customers’ rapidly increasing data usage by accelerating its rollout of high-capacity massive MIMO and TDD sites, which are compatible with 76 percent of mobile devices used by dtac customers. THE APP THAT CARES Presenting the company’s direction for the second half of 2020, Sharad Mehrotra, Chief Executive Officer of Total…

Written: Telenor 15 May, 2020 - Remote work is fast becoming the new normal for many these days. While Telenor is no stranger to flexible work environments, the company’s use of online tools in March (versus February) show that virtual collaboration across company’s employees is certainly spiking. While the numbers tell us one story about virtual collaboration, we wanted to find out more about how people are really coping. We recently ran a company survey in order to find out how people were faring in the face of new restrictions, new demands, and new ways of work brought on by the COVID-19 global pandemic. Top 10 findings from across our global employee base Employees across the board report that they are able to adapt and continue to deliver outside the office. However, while motivation spikes, so do the challenges. The internal Telenor survey (with a 54% response rate) across Telenor’s nine markets revealed that majority of respondents are feeling motivated. They responded that they perceive the current working conditions as enabling them to be even more productive. However many report that working hours have become longer and the lines between home and work are blurred. This makes family obligations more…

24 March 2020 - In line with the company’s efforts to mitigate the infection risk of the coronavirus (COVID-19) in Thailand, the Board of Directors of Total Access Communication PLC or dtac, at a meeting held on 24 March, decided to postpone its 2020 Annual General Meeting of Shareholders indefinitely. The decision will not have any impact on ongoing business operations nor the payment of dividends. It is line with dtac’s other social distancing policies, such as closing shops in high-risk areas and encouraging the majority of its employees to work from home. The Board of Directors approved an interim dividend payment from the company’s profit for 2019 to be paid to the shareholders listed on the record date on 12 February 2020. The interim dividend is equivalent to the previously proposed by the resolution of the Board of Directors held on 28 January 2020 at the rate of THB 1.61 per share. Sirawit Klabdee, SVP, Head of Investor Relations and Company Secretary, Total Access Communication PLC or dtac said, “Our priority is the safety of our shareholders and employees. And we are carefully monitoring the situation to ensure that we do not take any unnecessary risks. dtac will continue…

Bangkok, 16 January 2020 - The Board of Directors of Total Access Communication PCL or dtac has appointed Sharad Mehrotra as new CEO. Sharad Mehrotra currently serves as CEO of Telenor Myanmar. He is replacing Alexandra Reich, who is seeking new leadership opportunities. “I am very pleased to welcome Sharad Mehrotra as dtac’s new CEO. With his vast experience from mobile operations in highly competitive markets, he brings insights and knowledge which I am convinced will serve dtac and its customers well. dtac is currently on a strong positive trajectory and I look forward to supporting Sharad Mehrotra and the dtac team as they continue to strengthen the company’s market and financial performance going forward,” said Boonchai Bencharongkul, Chair of dtac Board of Directors. Sharad Mehrotra joined Telenor twelve years ago and has served in senior management positions across Asia, as CEO of Telenor India and most recently as CEO for Telenor Myanmar. Prior to becoming CEO of Telenor India, he held the position as Head of Distribution for Telenor in Asia, based in Thailand. Before joining Telenor, Sharad Mehrotra served in companies such as Ericsson, Aircel and BPL Telecom in India. “I am very excited to return to Thailand…