Structural efficiency initiatives leading to healthy EBITDA margin in the first quarter of 2022 for dtac while subscriber growth momentum continued despite a challenging environment
22 April 2022 – Total Access Communication PLC., or dtac, reported ongoing positive momentum in subscriber growth in the first three months of 2022 despite a slow macroeconomic recovery from COVID-19 and significantly aggressive competition. The company delivered on a healthy EBITDA margin in Q122 as a result of its structural efficiency initiatives while continuing focus on strategic ambitions for 2022. Sharad Mehrotra, dtac’s Chief Executive Officer, said, “Throughout the first quarter of 2022, the impact from the COVID-19 pandemic continued to linger in Thailand as a high number of Omicron cases were registered daily, resulting in a slow macroeconomic recovery while competition among operators escalated significantly. Despite the challenging environment, dtac continued to deliver on its strategic ambitions, which have translated into improved customer experience and engagement. By prioritizing customer experience, we have undertaken the ambition to expand 5G to 77 provinces by Q322, while also accelerating low-band deployment. As of Q122, 34 provinces were covered under dtac’s 5G 700 MHz network, with over 15,600 total base stations on the 700 MHz at the end of the quarter. As a result of our efforts, we continued to maintain a high Net Promoter Score, a steady decline of customer complaints,…