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dtac Transformation

Customers’ need for seamless, caring digital services drives dtac transformation

Four key changes identified in mobile subscribers for second half of 2020: spending power, digital channel adoption, human migration and data usage.dtac responds with seamless digital journeys and more affordable offers including adjacent services that can lighten household spending.Network strategy to triple data capacity continues in new traffic hotspots as regional data usage growth outpaces Bangkok.dtac CEO says more flexible ways of work needed to keep up with changing lifestylesJuly 24, 2020 - dtac is responding to the impact of COVID-19 on Thai society with a three-pronged strategy of seamless digital ecosystems, network capacity improvements nationwide and new ways of work.According to the World Bank, 8.3 million Thais are at a risk of losing their job or income. To mitigate this trend, dtac is taking responsibility for all its customers with more affordable offers and privileges supporting households’ everyday needs, such as insurance and online shopping. Moreover, dtac is supporting customers’ rapidly increasing data usage by accelerating its rollout of high-capacity massive MIMO and TDD sites, which are compatible with 76 percent of mobile devices used by dtac customers. THE APP THAT CARES Presenting the company’s direction for the second half of 2020, Sharad Mehrotra, Chief Executive Officer of Total…

Inside look at how Telenor employees are tackling a new way of work

Written: Telenor 15 May, 2020 - Remote work is fast becoming the new normal for many these days. While Telenor is no stranger to flexible work environments, the company’s use of online tools in March (versus February) show that virtual collaboration across company’s employees is certainly spiking. While the numbers tell us one story about virtual collaboration, we wanted to find out more about how people are really coping. We recently ran a company survey in order to find out how people were faring in the face of new restrictions, new demands, and new ways of work brought on by the COVID-19 global pandemic. Top 10 findings from across our global employee base Employees across the board report that they are able to adapt and continue to deliver outside the office. However, while motivation spikes, so do the challenges. The internal Telenor survey (with a 54% response rate) across Telenor’s nine markets revealed that majority of respondents are feeling motivated. They responded that they perceive the current working conditions as enabling them to be even more productive. However many report that working hours have become longer and the lines between home and work are blurred. This makes family obligations more…

dtac postpones 2020 Annual General Meeting of Shareholders and approves payment of interim dividend

24 March 2020 - In line with the company’s efforts to mitigate the infection risk of the coronavirus (COVID-19) in Thailand, the Board of Directors of Total Access Communication PLC or dtac, at a meeting held on 24 March, decided to postpone its 2020 Annual General Meeting of Shareholders indefinitely. The decision will not have any impact on ongoing business operations nor the payment of dividends. It is line with dtac’s other social distancing policies, such as closing shops in high-risk areas and encouraging the majority of its employees to work from home. The Board of Directors approved an interim dividend payment from the company’s profit for 2019 to be paid to the shareholders listed on the record date on 12 February 2020. The interim dividend is equivalent to the previously proposed by the resolution of the Board of Directors held on 28 January 2020 at the rate of THB 1.61 per share. Sirawit Klabdee, SVP, Head of Investor Relations and Company Secretary, Total Access Communication PLC or dtac said, “Our priority is the safety of our shareholders and employees. And we are carefully monitoring the situation to ensure that we do not take any unnecessary risks. dtac will continue…

dtac and Yara announce collaboration to launch digital agriculture solutions in Thailand

19 Feb 2020, Bangkok – dtac and Yara in Thailand are joining efforts to bring together agricultural knowledge and digital connectivity to deliver unparalleled access to agriculture information and resources to empower smallholder farming communities. This is an exciting first step for both organizations, to leverage their strengths and leading industry positions in Thailand to offer a unique value proposition to millions of smallholder farmers. The agriculture sector in Thailand is at a pivotal point in its digital transformation with the Thailand 4.0 strategy driving this shift through strategic and enabling government policies that support the advancement of farms with modern technologies, precision agriculture tools, and data-driven smart farming solutions. The collaboration between dtac and Yara has the potential to accelerate agriculture development into the new digital age through a combination of Yara’s global crop nutrition and digital farming capabilities with dtac’s leading digital connectivity technologies to make a real impact on smallholder farmers productivity and livelihoods. “Telecommunications is a key enabler for innovation in a digital economy, with the emergence of new connectivity technologies such as 5G, IoT and AI, we see massive opportunities to drive transformation across major industry sectors. Agriculture as a key pillar of the Thai…

dtac announces new CEO

Bangkok, 16 January 2020 - The Board of Directors of Total Access Communication PCL or dtac has appointed Sharad Mehrotra as new CEO. Sharad Mehrotra currently serves as CEO of Telenor Myanmar. He is replacing Alexandra Reich, who is seeking new leadership opportunities. “I am very pleased to welcome Sharad Mehrotra as dtac’s new CEO. With his vast experience from mobile operations in highly competitive markets, he brings insights and knowledge which I am convinced will serve dtac and its customers well. dtac is currently on a strong positive trajectory and I look forward to supporting Sharad Mehrotra and the dtac team as they continue to strengthen the company’s market and financial performance going forward,” said Boonchai Bencharongkul, Chair of dtac Board of Directors. Sharad Mehrotra joined Telenor twelve years ago and has served in senior management positions across Asia, as CEO of Telenor India and most recently as CEO for Telenor Myanmar. Prior to becoming CEO of Telenor India, he held the position as Head of Distribution for Telenor in Asia, based in Thailand. Before joining Telenor, Sharad Mehrotra served in companies such as Ericsson, Aircel and BPL Telecom in India. “I am very excited to return to Thailand…

dtac Collaborates with the Global Partner Google, offering the Android Enterprise zero-Touch Solution to Help Businesses Strive Next Year

December 6, 2019 – dtac partners with Google, a multinational partner, to offer the Android Enterprise zero-touch enrolment solution to businesses. One of the leading organizations in Thailand that has already implemented this solution is the Central Department Store Co. Ltd. It allows the company to automate the installation of their management software, company applications and settings without requiring IT resources to assist the user. The company can instead focus on their business goals and can quickly adapt to any changes in the market.  Most of the smartphones utilized by companies in Thailand run on Android. However, many of them have difficulties in setting up the platform for the first time and installing applications on the smartphones so that they can carry out their work or provide services to customers. These organizations require human resources, time, and effort when deploying their Android devices as well as keeping them up to date with technology and ensuring software versions are always the latest. Since current business trends are moving towards digital transformation, e-commerce and online shopping on both websites and social media play a big part of the trends. It also emphasizes the importance of Big Data, an essential tool designed to…

dtac accelerate Statement

Thibaut Girard, Head of Strategy and Innovationม Total Access Communication Plc. said dtac accelerate has been an integral part of dtac’s efforts to promote Thailand’s digital eco-system. In the seven years of running the program, dtac has incubated 62 technology start-up companies and the digital start-up community has matured to become a well-recognized force for socio-economic development in Thailand. In order to better cater to the future needs of the start-up community, dtac is seeking for new partners to drive the start-up accelerator program to the next level. The process of looking for a long-term viable solution has already commenced with the ambition to conclude beginning of 2020. Moving forward, dtac will focus its innovation efforts on strategic partnerships with industries, SMEs, start-ups and public agencies to build new business models, new ecosystems and jointly create new source of growth. These collaborations will be critical to put our customers at the heart of our innovation and make 5G successful in Thailand and for dtac.

dtac and 3BB enter into strategic partnership, marking historic synergy in Thai telecoms

The two internet providers join forces to foster customer services by leveraging mobile and fixed broadband for seamless connectivity December 3, 2019 - Total Access Communications Plc, or dtac through dtac Trinet and Triple T Broadband Plc, today announced their strategic collaboration by signing a Memorandum of Understanding on Business Cooperation Framework to maximize customer services and infrastructure sharing nationwide. The strategic collaboration will enhance both providers’ services, leading to additional revenue. The move is also aimed at maintaining existing subscribers and widening their subscriber base with more extensive services, benefiting both consumers and the telecom industry. Presently, dtac has a total number of subscribers of 20.4 million with more than 400 customer service points. It currently provides third and fourth generation mobile services (3G/4G) and is preparing itself to usher in the 5G era. 3BB has a solid foundation with quality fixed broadband and a variety of services, covering a wide range of segments, such as retail customers and corporate clients. 3BB has 3 million subscribers with more than 500 stores nationwide. The partnership is expected to maximize customer value and serve the digital lifestyle of Thai people. The MoU covers a partnership on promotion and marketing, leveraging  multiple…

dtac and Ericsson sign partnership for advanced network operations

October 29, 2019 Ericsson (NASDAQ: ERIC) and dtac (SET: DTAC) signed a partnership agreement today to launch an advanced, customer-centric network operations model starting from January 2020. Ericsson will be managing dtac’s  network operations across the country with the Ericsson Operations Engine while dtac retains the network’s strategic planning and the ownership of its assets. The Ericsson Operations Engine, a data-driven approach powered by Artificial Intelligence (AI), will enable dtac to ensure next-generation connectivity and allow its customers to benefit from secure and reliable network performance as well as a constantly-improving user experience. This agreement involves the transfer of around 400 experienced professionals to Ericsson, who will continue to perform their current responsibilities to ensure a seamless transition. Alexandra Reich, CEO of Total Access Communication PLC, or dtac, said: “dtac has made significant network improvements in 2019. By partnering with Ericsson, we will be able to deepen our focus on customer needs and behaviors while we remain committed to developing a robust and fit-for-future network. We have been partnering with Ericsson for nearly 10 years and we are confident that this brings our network modernization to the next level as we prepare for 5G.” With increasing data traffic growth, automated…

dtac launches Thailand’s first electric vehicle connectivity platform to help reduce air pollution

30 January 2019 – dtac is expanding its core business by launching a full-service platform for electric scooters and motorcycles. Building on dtac’s mobile connectivity, the service will allow electric two-wheelers to benefit from a network of charging stations and services. Not only are the electric vehicles more convenient, they offer a substantial benefit in reducing air pollution. Currently, Bangkok is at dangerous levels of fine particles.  Fumes from older and poorly maintained petrol engines account for 50-60% of the fine dust particles most toxic to humans, making electric vehicles an urgent necessity for the quality of life of urbanites in Thailand. dtac is the first telecommunications company in Thailand to announce a broad collaboration with leading manufacturers and partners in the electric motorcycle industry. The platform will provide a new alternative to those looking for clean transportation in the city, in addition to driving performance and cost savings. dtac’s electric vehicle platform will officially launch at the Thailand Mobile Expo 2019 on February 7 at BITEC Bangna.

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