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Press Releases

Don’t Share Your OTP With Anyone! dtac Warns of Online Scammers During COVID-19

August 3, 2021 – dtac warns that widespread online scamming and phishing attempts are rising since the COVID-19 crisis. These malicious requests often ask for the user’s one-time password (OTP) under false pretenses. Users should be particularly cautious of attention grabbing messages promising fast cash: 1,000 Baht transferred to your account, click now Your 50,000 Baht assistance is transferred to your account, click now Congratulations, you’ve won 100,000 Baht, click here Your COVID personal loan has been approved, click now The fraudulent messages contain links leading to the installation of malware that can collect personal data from the infected mobile phone. The data can be used to make transactions that can cause serious financial loss to the phone’s user, such as transferring all the money in their bank account to a scammer. A one-time password or OTP is usually a number with 4 or 6 digits. It allows banks and other services to securely authenticate the user in an online transaction. The OTP can be used only once and within a limited time. Users who request an OTP when making a transaction must never share that OTP to anyone else. With the OTP, scammers can take over a bank account…

dtac Points Customers to dtac App as Service Centers in Shopping Malls Temporarily Close in the 29 Maximum & Strict Controlled Provinces

2 August 2021 –dtac extends the temporary closure of dtac service centers in shopping malls in the 29 provinces located in the government-designated COVID-19 Maximum Strict and Controlled Provinces. Effective from 3 August until otherwise stated. The number of designated zones have now expanded from 13 to 29 provinces: Bangkok, Kanchanaburi, Chon Buri, Chachoengsao, Tak, Nakhon Pathom, Nakhon Nayok, Nakhon Ratchasima, Narathiwat, Nonthaburi, Pathum Thani, Prachuap Khiri Khan, Prachin Buri, Pattani, Phra Nakhon Si Ayutthaya, Petchaburi, Petchabun, Yala, Rayong, Ratchaburi, Lopburi, Songkhla, Sing Buri, Samut Prakan, Samut Songkhram, Saraburi, Suphan Buri, and Ang Thong. dtac service centers outside of department stores are still operating as per normal. In department stores, dtac customers can still use automatic service kiosks in front of the closed service centers. Shop closures can be checked at https://www.dtac.co.th/help/store-locations.html dtac customers can enjoy services via a range of online channels: The dtac mobile app: Customers can keep tabs on service fees, payments, change packages, or chose new on-top packages 24/7. The dtac app has a best available price guarantee and special privileges from dtac reward and dtac coins. Android users can download the dtac app from the Google Play Store. iOS users can download the dtac app…

COVID-19 Cases Seeking Hospital Admission or Advice on Home Isolation Advised to Call the NHSO Hotline Only On #1330

dtac OneCall Supports The Emergency Hotline as Hundreds More Call Agents Can Receive Calls from Anywhere, at Any Time   30 July 2021 – At present, many emergency hotlines cannot be reached by the public due to an overwhelming number of calls about COVID-19. Hence, dtac has provided the National Health Security Office (NHSO) Hotline with a dtac OneCall Mobile PBX that expands the available lines for the #1330 hotline and efficiently speeds up connection times. The #1330 hotline is now recommended for anyone who recently tested COVID-19 positive, requires hospital admission or seeks advice on home isolation. The dtac OneCall solution allows 200 mobile phone numbers to receive the public’s calls to the emergency number’s landline, instantly upgrading the call center’s efficiency. These mobile phones are assigned to health officials in the Bangkok area to support so that, together, they can assist the public 24/7 from anywhere, starting 30 July 2021. Most of these calls are from persons seeking hospital admission and ambulance services for COVID-19 cases. The new #1330 National Health Security Office Hotline by dtac OneCall provides numerous benefits: dtac OneCall serves as mobile PBX by expanding the available lines to mobile phones, enabling more personnel to…

dtac’s 5-Point Covid-19 Recovery Recommendations for PM

dtac participated in today's video conference on COVID-19 epidemic control and recovery measures with the Prime Minister Prayut Chan-o-cha, the Thai Chamber of Commerce, and 40 CEOs from Thailand’s leading companies. As a telecom operator, dtac is supporting Thailand during the pandemic with digital solutions and nationwide connectivity. Mr. Sharad Mehrotra, CEO of Total Access Communication PLC or dtac, proposed five recommendations on COVID-19 in Thailand: 1. Epidemic control with anonymous mobility data: dtac has been working with health authorities to use aggregated, anonymized data to study population movements for the purpose of disease tracking. This can support rolling out vaccines, target testing sites, and identify high-risk areas where COVID-19 clusters are likely to form. 2. Effective communication: Highly coordinated omni-channel public messaging will improve public adhesion to health recommendations. The government should also consider streamlining the COVID-19-related apps currently in use. The success of contact tracing apps requires about 70 percent of the population use them, as seen in Singapore. Having a single app for Thailand’s COVID-19 tracing, vaccine registration and information would support this goal. 3. Remedial measures for entrepreneurs: As movements are restricted and crowded public places highly risky, the success of online commerce will be critical.…

dtac Points Customers to dtac App as Service Centers in Shopping Malls Temporarily Close in 13 Provinces Under Strict COVID-19 Lockdown

20 July 2021 –dtac is temporarily closing its service centers located within shopping malls in the 13 provinces under strict COVID-19 lockdown from 20 July – 2 August. dtac service centers outside of shopping malls remain open. In department stores, dtac customers can still use automatic service kiosks in front of the closed service centers. Shop closures can be checked at https://www.dtac.co.th/help/store-locations.html Ms. Tippayarat Kaewsringam, Chief Sales Officer, Total Access Communication PLC or dtac, said, “We would like to assure our customers that dtac is committed to ensure they receive uninterrupted services and keep them safe. dtac is cooperating with the government to operate in strict conformity with applicable measures and protect our customers from the spread of COVID-19. We are also making it easier than ever for customers to get all dtac services via digital channels, such as dtac app, dtac.co.th, our 1678 call center and self-service kiosks at our service center.” dtac customers can enjoy services via a range of online channels: The dtac mobile app: Customers can keep tabs on service fees, payments, change packages, or chose new on-top packages 24/7. The dtac app has a best available price guarantee and special privileges from dtac reward and…

Sequential growth in subscriber and service revenue following Thai mass-focused strategy and low-band network investment

16 July 2021 – Total Access Communication PLC., or dtac, reported another quarter of positive subscriber net-adds and service revenue growth amid concern over the third wave outbreak of Covid-19. The Company’s strategy to capture higher share of the Thai mass segment and rapid investment in the low band network continued to yield measurable improvement while its cost efficiency programs drove healthy profit growth. Sharad Mehrotra, dtac’s Chief Executive Officer, said, “Delivering high-speed network for all stands as one of our top strategic priorities. We are delighted to report that our 700 MHz deployment progress, featuring over 9,000 base stations in outer districts and remote areas, is enabling measurable customer experience improvement. The low-band spectrum now covers over 80% of the population, driving an overall 3% improvement in indoor coverage and 5% reduction in customer complaints. We also extended 5G services to three more cities in addition to the previous launch in six cities. Our customer-centric approach drove encouraging operating performance across retail and business customer groups. dtac Business, re-launched last year, demonstrated double-digit YoY growth in new business clients and revenues from various types of business solutions. Our focus is to aid Thai SMEs and businesses to embark on…

dtac, LINE BK, and KBTG Launch ‘Jai Dee Credit Line’

dtac Offers Customers Simple, Quick, and Convenient Access to Personal Loans via Mobile Devices from Anywhere 13 July 2021 – dtac together with LINE BK and KBTG unveils a new financial campaign called "Jai Dee Mee Wong Ngern Hai Yeum" (Jai Dee Credit Line). This is the first time a telecom operator, social banking platform, and technology developer collaborate and jointly create digital personal loan campaign for dtac customers. The new service strengths line in its convenience, speed, usability, and reliability – all within the dtac application and LINE application. This digital lending campaign will first be available to a select group of dtac customers before a full-scale launch to the market. This campaign is designed not only for those requiring liquidity assistance but also those affected by the economic impact of COVID-19. The service adheres to dtac’s core strategy of continuously developing new solutions for its customers’ unmet needs. That ambition is also shared by LINE BK, who wishes to fulfill Thai people’s financial needs and uplift financial literacy through streamlined experience. Mr. How Lih Ren, Chief Marketing Officer, Total Access Communication PLC or dtac, said, "dtac determines to be the customer-centric challenger, creating meaningful services with the best…

dtac Service Centers Adjust Operating Hours Under New Measures. Residential Areas to Receive High-Speed Internet Network Boosts

12 July 2021 – dtac announced new COVID-19 measures for all dtac service centers located inside department stores, shopping centers, and community malls. The government’s new measures, including a curfew, will be imposed in Bangkok and its five adjacent provinces will last for at least 14 days starting on Monday or until the situation eases. The measures allow shopping centers to open but mandates earlier closing times. dtac service centers will adjust their closing times accordingly. The tougher measures is to come into effect for the six provinces on high alert: Bangkok, Nakhon Pathom, Nonthaburi, Pathum Thani, Samut Prakan, and Samut Sakhon. For the closing times of each shop, it is recommended to find dtac service center opening hours at https://www.dtac.co.th/en/help/store-locations.html Furthermore, to serve the rising usage during the heightened work-from-home period, dtac is boosting high-speed internet with our 700 MHz network and Massive MIMO technology. dtac expects that, due to the inter-provincial travel restrictions and the government’s plea that all those who can work from home do so, internet usage in residential areas will increase significantly. To ensure a superlative work-from-home experience, dtac will monitor customers’ network experience 24/7 nationwide, adjust network parameters accordingly, and increase capacity at the…

MoPH behind push for full vaccination of seniors to fight mortality crisis Over 60s can register for extra shots from Monday 12 July through mobile providers AIS, TRUE, dtac and NT – jabs start 16-31 July at Bang Sue Central Vaccination Center

11 July 2021: Dr Somsak Akksilp, Director-General of the Department of Medical Services of the Ministry of Public Health, said, “The pandemic crisis has become acute in Greater Bangkok as case numbers are rising. New measures and curfews have now been implemented in many areas to reduce the spread of infection. The most worrying statistic is that if the over-60s become infected, they have a significantly greater chance of mortality from Covid than other groups. For this reason, we are making every effort to secure vaccination for older people aged 60 and over and create immunity for this group.” Bang Sue Central Vaccination Center is thus opening vaccination registrations for citizens aged 60 and over through the registration channels of AIS, TRUE, dtac and NT with the support of NBTC from 12 July 2021 from 09.00 onwards, for vaccination appointments running from 16-31 July 2021 at 09.00-17.00. The channels of each mobile provider comprise: AIS : www.ais.th/vaccine TRUE : USSD press *707# dial out for TrueMove H numbers exclusively, at website vaccine.trueid.net and QR Code by scanning from TrueVisions or other True media channels. For more information, please call Tel. 02-700 9022 or visit www.truecorp.co.th dtac : dtac app and…

dtac Offers Assistance to Rescue Personnel and Residents Affected by the Factory Explosion and Fire in Soi Kingkaew

July 6, 2021 – dtac wishes to extend our concern and support to rescue personnel and everyone affected by the recent factory explosion and fire in Soi Kingkaew, Bang Phli Yai subdistrict, Bang Phli district, Samut Prakan province. dtac is monitoring the situation continuously and offer assistance to our customers affected by the incident as follows: dtac Prepaid Customers – dtac prepaid customers residing in the 5 km radius evacuation zone will receive 1 GB of free data with an extended period to 7 days from 6-12 July 2021. dtac Postpaid Customers – dtac postpaid customers residing in the 5 km radius evacuation zone shall receive a due date extension by 7 days, 1 GB of free data for a period of 7 days from 6-12 July 2021. dtac has sent out SMS to customers in the affected area of the above offers in support of alleviating impact from the incident and to ensure uninterrupted mobile phone service to monitor the situation and for communications. dtac is also donating 6,600 bottles of drinking water for affected residents and rescue personnel working to contain the situation via Ruamkatanyu Foundation headquarters in Bang Phli district, Triam Parinya Nuson School located near ground…