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Press Releases

don’t share your OTP! dtac warns customers about scammers

May 24, 2022 – dtac is warning customers about scammers asking for their one-time pin (OTP) or identification information. Don’t share such information with anyone else. Sharing one’s personal information can cause serious financial loss. dtac does not have a policy to contact customers asking for their OTP. Nor does dtac send out links to update their personal information online. Tip 1: Don’t share personal information with anybody else. In addition to OTPs or other identification numbers, bank account or credit card numbers should not be shared. This information can allow scammers to impersonate the legitimate owner of the accounts. For instance, scammers can use this information to take over banking or social media accounts, complete online purchases or transfer money to themselves. Tip 2: Don’t follow links from unknown persons. Fraudulent links are often sent via social media or SMS and will direct users to install a phishing program or share personal information. Scammers can then launch other scams under the victim’s name or transfer the money in the victim’s bank account to themselves. Customers are recommended to contact dtac via its official channels only, which are the dtac call center 1678, dtac Facebook page, and Twitter account @dtac.…

dtac, Chaipattana Foundation and NECTEC Reveal Major Breakthrough on Lingzhi Cultivation via 5G on 700 MHz

Pioneering technologies to better study Lingzhi mushroom cultivation 5G network is deployed to support agriculture with IoT and machine learning The project aims to increase annual yield and farmer revenue in cold climates   May 19, 2022 – dtac, together with Chaipattana Foundation and the National Electronics and Computer Technology Center (NECTEC, under the National Science and Technology Development Agency (NSTDA), announced a major breakthrough in their quest to farm Lingzhi mushrooms in single-digit temperatures (off-season) through 5G networks on 700 MHz spectrum equipped with internet of things (IoT) and machine learning (ML) technology. This collaboration is enabling researchers to collect important data about cultivation factors and record high-resolution multispectral images for crop inspection. The partnership, continuing to focus on Lingzhi mushroom cultivation, also brings in the expertise of a new academic partner, the National Biobank. The resulting knowledge and expertise will be passed on to farmers in cold-weather areas, sustainably raising their quality of life and revenue. The medicinal mushroom Ganoderma lucidium, commonly called Lingzhi, offers a high commercial value of 2,000 baht per kilogram for dried Lingzhi and 20,000 baht per kilogram for their spores. However, it grows best in warm conditions between 7–10 degrees Celsius. In a…

dtac Announces Winners from its Young Safe Internet Leaders’ Cyber Camp Year 4, Encouraging Brilliant Ideas to Rein in Cyberthreats with Tech

13 May 2022 – From a competitive pool of 1,178 applicants, dtac selected 200 young people to participate in a three-week Young Safe Internet Leader Cyber Camp. Delivered via the Metaverse, the camp invited participants into a Cybersecurity Sandbox where they developed innovations for public good. Five of the best teams were declared winners for their brilliant and practical projects. These winners were: 1. Ailurus Team: Website That Prevents “Negative Digital Footprint” and Heals Users with Art This web application is designed for users to vent their frustrations without having to worry about leaving a negative digital footprint. On the application, a user can type whatever they want, and his/her message is viewable to no one. Moreover, the application turns users’ pained words into artistic pictures to transform their heavy feelings into something positive. Designed to minimize the impact of cyberbullying, the app also has the option to browse inspirational quotes, sports, and books that share laughs and useful tips. 2. Don’t Leave the Door Open Team: Innovation for Greater Awareness of Popular Platforms’ Terms and Conditions & Prevention of Personal-Data Leak As many as 92 per cent of people do not read multi-page terms and conditions, instructions, and manuals…

dtac Offers Special Privileges to Customers at the 22nd Money Expo 2022 Bangkok, Taking Place 12-15 May at Challenger Hall 2-3, IMPACT Muang Thong Thani

9 May 2022 – dtac Reward offers special privileges to dtac customers seeking wealth management and health solutions when they visit the 22nd Money Expo 2022 Bangkok, the most comprehensive investment exposition under one roof. For every transaction of THB 5,000, dtac customers will be rewarded with a double bonus: a gift, as well as an ME Coin from the Money Expo that can be used to enter the Lucky ME Coins lucky draw for a chance to win one of many great prizes. Moreover, dtac customers can redeem their dtac Reward Coins for special souvenirs from the Money Expo and discount coupons for use at the food court. The dtac booth will offer a wide range of products and services at discounted rates for the entire duration of the event, from 12-15 May, at the Challenger Hall 2-3, IMPACT Muang Thong Thani. Special Privileges for dtac Customers at the 22nd Money Expo 2020 Bangkok: 1) For every transaction of THB 5,000 and over, you will receive: 1st Bonus – Bossini pouch valued at 1,090 Baht (limited to 150 units per day) 2nd Bonus – 1 ME Coin which can be used to enter the Lucky ME Coins lucky draw…

dtac Celebrates Thailand Reopening by offering free sim, data, and calls with Thailand’s #1 Happy Tourist Sim

5 May 2022 – As of 1 May, the Thai government has eased entry procedures for overseas tourists by rescinding the COVID - 19 Test & Go requirement. To support this significant and exciting step in the country’s economic recovery, dtac has launched new call packages for short-term tourists with unlimited high-speed connectivity and free same-network calls together with free 5G sim giveaway for any customers at airport channel. These offers, ranging from 3 to 90 days of usage, also include discounted overseas calls and free text chat on 5 apps to cater to a broad range of tourists. The packages are available now at dtac counters in Suvarnabhumi Airport and Don Mueang Airport in Bangkok, as well as Phuket Airport. Mr. How Lih Ren, Chief Marketing Officer, Total Access Communication PLC or dtac, said, “The government’s reopening of our borders from the beginning of May will definitely incentivize many more overseas tourists to come to Thailand. The Tourism Authority of Thailand (TAT) estimated that in 2022, Thailand will receive no less than 10 million overseas tourists, generating at least 500 billion Thai Baht in tourism revenue. The TAT has also set a target to welcome no less than 300,000…

With attractive salaries and growth opportunities for staff who are blind, dtac mobile call centre shows that inclusive employment in Thailand’s private sector is possible and important

29 April 2022 - On this Labor Day 2022, dtac celebrates labor rights with this uplifting story of our visually impaired customer service agents. The story highlights our efforts to promote our employee wellbeing and to foster the culture of human rights, diversity and inclusion, and equal opportunity across the organization. Many people have a prejudice that people who are blind are less effective as employees. This bias leads employers to not hire blind and visually impaired people, or not compensate them at the same level as sighted employees. But, with reading assistance programs and other accessibility tools, people who are blind can operate computers, and work in much the same way as sighted people. "Customers never even know that we can't see," said Soipet Jitplueang, a dtac call center employee. She is one of 15 blind employees at dtac, and one of five who have been with the company since it opened employment opportunities for candidates who are blind and partially sighted in 2015. There are approximately two million people with disabilities living in Thailand, of whom 8.92% are blind or partially sighted. Few have the same educational, employment and economic opportunities as those without disabilities. https://dep.go.th/images/uploads/files/Situation_dep64.pdf After graduating…

#GirlsInICT: Girls don’t feel safe online – here’s how to fix it

28 April 2022 - Here are the best ways to promote safe and reliable access to the internet and digital tools for girls and young women, according to experts. The internet has revolutionised and uplifted society, but not all have emerged equal. Globally, only 48% of women use the internet, compared to 55% of men. This means that the global Internet use gender gap stands at 12.5 per cent[1]. Many girls and women also face online abuse and harassment in the online space. Their lack of access to a safe digital environment creates a digital learning gap, where girls are struggling to develop the skills and experience needed to get the full benefit of the digital universe. Consequently, we see women being underrepresented in engineering and ICT jobs, top management and academic careers, and they are four times less likely than men to become ICT specialists[2]. It does not help that female role models in ICT are few and far between. For girls and young women to thrive in science, technology, engineering and mathematics (STEM) careers, they need safe and reliable access to the internet and digital tools. As a company with a strong commitment to building digital skills, including…

As Part of its Zero-Landfill Target, dtac Invites Customers from any Operator to Safely Recycle Their Disused Electronics for a Chance to Win One of 1,197 Exciting Prizes

25 April 2022 – dtac Think Hai D launches its #ThinkHaiDMeeTaeDai campaign, inviting customers from any network operator to get a chance to win prizes when they properly dispose of their disused mobile phones and electronics through our zero-landfill recycling channels. This campaign is a part of dtac’s aim to reduce hazardous municipal waste, of which 65% or 435,187 tons are e-waste, and only 13% is currently recycled properly. In 2021, total sales of smartphones in Thailand reached 20.9 million units, a 21% rise from the previous year, not including an additional two million tablets and over 3.46 million smart wearables and earphones. The surge in sales for these electronics can be attributed to the boom in online learning and work-from-home during the COVID-19 pandemic. While an important economic development in the short term, the flip side of this surge is the environmental impact. At the end of their lives, these electronics are often discarded along with ordinary trash, leaking hazardous materials which could impact the health of many communities in the long term. Mr. Sharad Mehrotra, Chief Executive Officer of Total Access Communication PLC or dtac, said, “As a telecom service provider, dtac is committed to alleviating the environmental and climate impact that results…

Structural efficiency initiatives leading to healthy EBITDA margin in the first quarter of 2022 for dtac while subscriber growth momentum continued despite a challenging environment

22 April 2022 – Total Access Communication PLC., or dtac, reported ongoing positive momentum in subscriber growth in the first three months of 2022 despite a slow macroeconomic recovery from COVID-19 and significantly aggressive competition. The company delivered on a healthy EBITDA margin in Q122 as a result of its structural efficiency initiatives while continuing focus on strategic ambitions for 2022. Sharad Mehrotra, dtac’s Chief Executive Officer, said, “Throughout the first quarter of 2022, the impact from the COVID-19 pandemic continued to linger in Thailand as a high number of Omicron cases were registered daily, resulting in a slow macroeconomic recovery while competition among operators escalated significantly. Despite the challenging environment, dtac continued to deliver on its strategic ambitions, which have translated into improved customer experience and engagement. By prioritizing customer experience, we have undertaken the ambition to expand 5G to 77 provinces by Q322, while also accelerating low-band deployment. As of Q122, 34 provinces were covered under dtac’s 5G 700 MHz network, with over 15,600 total base stations on the 700 MHz at the end of the quarter. As a result of our efforts, we continued to maintain a high Net Promoter Score, a steady decline of customer complaints,…

dtac customers can stop call center scams by reporting nefarious phone numbers to 1678

12 April 2022 – dtac receives SMS scam reports, blocks nefarious numbers and forwards scam investigations to its regulator and the police as part of its continued measures to ensure cybersecurity for its customers. dtac customers can call or send an SMS/MMS to 1678  to report suspected scam messages, Furthermore, dtac advises customers to be cautious and avoid accepting unknown incoming calls with a + (plus sign) in front, indicating that the call is from a foreign country. dtac customers who encounter call center and SMS scams can inform us via one of two methods: Call 1678. Follow the instructions given by the Interactive Voice Response (IVR) system. After completing all the steps, the system will send you an SMS confirmation and report the scam to dtac. We will investigate the case, block the scammer’s phone number and contact the police and our regulator for further investigation. Send an SMS/MMS to 1678. dtac customers can also report a scam by attaching a screenshot of the incoming call or SMS as evidence. dtac will then investigate the case and take necessary follow-up actions against the scammers. dtac has been tackling call center scams since September of last year, investigating each case…