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Press Releases

dtac Helps Customers Stay Home, Safe and Connected

13 January 2021 - In response to the new wave of COVID-19 infections which began in mid-December, dtac has been continually innovating on how it supports customers’ ability to stay safe yet productive.  Work-from-home and social distancing have made mobile connectivity a critical service. dtac has responded with network upgrades, more affordable data plans and new cloud services. A New Network for the New Normal How Lih Ren, Chief Marketing Officer at Total Access Communication Plc or dtac, said: dtac, saw data usage grow even faster in rural and residential areas compared to the Bangkok Metropolitan Area and major cities. dtac customers consume more internet usage, 5% from April 2020, particularly in the eight months ago dtac customer usage Online Shopping increase 135%, Game 61%, Chat app. 7% and Streaming 4% respectively.The new usage patterns led to dtac adding sites in new high-traffic areas and the deployment of Massive MIMO technology, which can triple capacity. Moreover, dtac has begun offering services on 700 MHz, which is critical for indoor and outdoor coverage, making it perfectly suited to the rising use of data in homes and in the provinces. Emphasis in the network rollout was made in areas where social distancing,…

dtac Assists Migrant Communities Affected by COVID-19

dtac is a leader in serving Thailand’s migrant communities from Cambodia and Myanmar. The operator launched online content clarifying public health measures and regulations in their respective languages. dtac is also providing free COVID-19 insurance with select offers, facial masks and more affordable international rates for migrants to call home.   January 6, 2021 – Total Access Communication PCL or dtac, is supporting government efforts to contain the spread of COVID-19 among migrant workers in Samut Sakhon province. dtac launched Burmese- and Cambodian-language content on dedicated Facebook pages to ensure workers under quarantine know of public health advisories and emergency regulations. In addition, dtac is bundling free COVID-19 health insurance with select offers and has distributed face masks along with care packages. Mrs. Sukannee Lertsukwibul, Head of Prepaid at Total Access Communication PCL or dtac, said, “The rising number of positive cases in Samut Sakhon is a huge cause for concern among migrants in the province. There has been confusion over isolation and prevention measures, which we aim to resolve with the translated information channels we launched in our channels. As dtac is the most trusted operator among Cambodian and Myanmar nationals residing in Thailand, we want to help our…

dtac boosts network around critical control zoning in fight against COVID-19

Jan 1, 2021 - dtac is boosting up its network in support of frontline workers to fight against the spread of COVID-19 in four key areas of Sumut Sakhon province. Hospitals are prioritized to provide efficient connectivity services.  Presently, Samut Sakhon province was declared a red zone, where the tightest COVID-19 control measures are in place. Around 2,800 people are detained as part of the control measures. Field hospitals is set up at the provincial stadium as a quarantine venue for migrant workers and treat COVID-19 patients with mild symptoms. Prathet Tankuranun, chief technology officer of Total Access Communication Plc or dtac, said, “Connectivity plays a critical role in this challenging time and dtac’s engineer team have rushed to aid the frontline in the fight against COVID-19. Mobile cell sites with Massive MIMO technology have been deployed around critical facilities, boosting network capacity up to three times. The move is expected to provide better connectivity for medical personnel and quarantined to allow them to connect with their loved ones in these challenging times.”  There are four key areas, where mobile cell sites have been installed: Field hospital I at Samui Sakhon’s provincial stadium. Field hospital II at Krok Krak temple.…

dtac reveals “Facebook” is the most popular app for 2021 New Year celebration

Peak data hour was from 20:00-21:00 Hrs. on New Year's Eve   January 1, 2021 – dtac revealed data usage during the New Year celebration welcoming the Year of the Golden Ox. The top province for data consumption is Bangkok. Network monitoring also finds Facebook remains the most popular app during the New Year holiday. Mr. Prathet Tankuranun, Chief Technology Officer, Total Access Communication PCL or dtac, said “The peak hour period was from 20:00-21:00 Hrs. on New Year's Eve or December 31, 2020. To support this festive season, dtac upgraded the network for increased high-speed internet use to satisfy the festive season’s greater need for connectivity and support social distancing. Furthermore, dtac has launched network services on 700 MHz, which is expected to expand the network's rural and indoor coverage for a superlative network experience" dtac’s usage data revealed: The top province for data consumption is Bangkok. The top data-consuming provinces by in each region are Chiang Mai in the North, Ubon Ratchathani in the Northeast, Ratchaburi in the West, Samut Prakan in Central Thailand (excluding Bangkok), and Songkhla in the South. The 5 most popular apps during the New Year holidays are 1. Facebook 2. YouTube 3. TikTok…

dtac donates facial masks, drinking water and dried food to workers at the Central Shrimp Market via the Mirror Foundation

December 24, 2020 – dtac expedites assistance to more than 3,000 workers in the lockdown zone at the shrimp market community in Mahachai district, Samut Sakhon province. The aid comprises 3,000 masks; 10,000 bottles of drinking water and about 3,000 sets of dried food supplies . The donation is made via the Mirror Foundation to the workers impacted by the recent wave of COVID-19. dtac has provided support to migrant workers who are under quarantine and nearby communities and is standing by to offer assistance via our collaboration with the Mirror Foundation. We hope that the situation for workers in the Central Shrimp Market community, Mahachai district, Samut Sakhon province will return to normalcy soon. As long-standing partners, dtac and the Mirror Foundation have organized CSR activities on several occasions, including the “Arsa Langbaan” project, the flood relief efforts in Varinchamrab district, Ubon Ratchathani province and the “eye for heart” project, where dtac collaborated with the foundation to help publicize cases of missing children.    

dtac turns on 700 MHz, expands high speed internet for all

December 24, 2020 – dtac Trinet received the license for its 700 MHz spectrum from NBTC and began rolling out high speed internet for all today. Due to 700 MHz low-band spectrum’s reach and penetration, the new license is expected to enable a superlative network experience. dtac has been preparing for this launch by expanding the network and will continue to do so in 2021. After receiving the low-band license on 24 December 2020, the spectrum will be turned on region by region, as it gets freed up for use to offer high speed internet communications for dtac customers. At launch (Dec 24): Starting in and around Bangkok, and select locations in the North, Northeast and South. By mid-January next year: approximately 2,000 cell sites will be in operation followed by expansion nationwide. Mr. Sharad Mehrotra, CEO of Total Access Communication PCL or dtac, said, “Our 700 MHz spectrum is critical to support Thai people’s new connectivity needs. Mobile data usage nearly doubled in 2020; and it grew even faster upcountry. Hence, we are currently expediting the deployment of 700 MHz cell sites to serve our customers nationwide.” The new 700 MHz sites provide a coverage layer that is especially…

dtac Pays 700 MHz Spectrum License Fee

December 21, 2020 – Today, dtac Trinet paid the first installment of its 17.584-billion-Baht license for the 700 MHz spectrum it got allocated by NBTC on June 19, 2019. dtac is now set to start deployment of its 700MHz network to expand coverage and capacity nationwide, as part of its strategy to bring high-speed internet to all customers. The spectrum will be turned on region wise, as it gets freed up for use, starting in and around Bangkok, and select locations in the North and South. Mr. Sharad Mehrotra, Chief Executive Officer, Total Access Communication PCL or dtac, said, “We are ready to expedite the deployment of our 700 MHz network, which will extend the coverage of our high-speed internet. Low frequencies are ideal for upcountry and in-building usage in dense urban areas, especially high-rise buildings. With dtac, customers can expect a network experience that never stops improving, as we now have access to a full range of spectrum—low-, mid- and high-band—to deliver high-speed internet using both 4G- and 5G-technologies. We appreciate NBTC’s efforts to grant operators the opportunity to avail the license at this time.” The 15-year license consists of two 10-MHz bands: 713-723 MHz and 768-778 MHz. dtac…

dtac customers visit dtac service halls to seek answers and compensation

December 19, 2020 – Today Mr. Sharad Mehrotra, Chief Executive Officer, along with the management team of Total Access Communication Public Co., Ltd., or dtac, greeted dtac customers who came to receive compensation for the service incident that occurred last Wednesday. The incident caused many customers applying for the government’s 50-50 copayment scheme to receive their OTP too late. As compensation, dtac is offering them benefits valued up to 3,500 baht in the form of bonus airtime, data or discounts on handsets. Mr. Mehrotra said, “In the name of dtac, I would like to express my sincere apologies for this incident. I have been very touched by our customers’ understanding and patience as we work to support them.” Explaining the background of the incident, Mr. Mehrotra said, “We are humble about the fact that, when dealing with technology, issues sometimes occur. This incident had nothing to do with the capacity or coverage of our network, but with our IT-systems. We have learnt from this and are taking all the necessary steps to prevent this from happening again.” All systems were restored to their normal operational standards early Wednesday morning. Voice and data services were not affected by the incident at…

dtac to send SMS notifications of compensation starting from tomorrow

December 16, 2020 – dtac is expressing its sincere apologies for the service incident which affected customers today. Customers who requested an OTP from dtac within the timeframe to register for the government’s 50-50 co-payment scheme, but did not receive the OTP in time, will be compensated with either data, or airtime bonuses, or device discounts valued up to 3,500 baht. dtac will contact affected customers via SMS starting from Thursday, December 17. To receive compensation, customers should then contact dtac as per the instructions provided within the SMS and within December 23.

dtac to compensate customers unable to register for the co-payment scheme

December 16, 2020 – dtac is expressing its sincere apologies for the service incident which affected customers today. Customers who requested an OTP from dtac within the timeframe to register for the government’s 50-50 co-payment scheme, but did not receive the OTP in time, will be compensated with either data, or airtime bonuses, or device discounts. dtac will contact affected customers via SMS shortly.